Kings Toyota

2.8
(537 reviews)
Visit Kings Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–6:00pm 7:00am–3:00pm
Sunday 12:00pm–5:00pm Closed

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New (513) 685-9360 (513) 685-9360
Used (513) 685-9672 (513) 685-9672
Service (513) 685-0235 (513) 685-0235

Inventory

See all 356 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 1999.
Kings Toyota offers the largest selection of affordable new and used Toyota cars in Cincinnati OH. This full service Toyota dealer offers a complete line of new and pre-owned Toyotas along with a comprehensive selection of reliable vehicle maintenance and repair services.
We want to provide you with the best buying experience possible. This is why we offer a no nonsense upfront pricing policy to save you both time and money. We also offer an extensive online inventory of new and used Cincinnati OH cars to provide you with the most efficient buying experience possible. We are also here to answer any questions that you may have to help you.
Get our Guaranteed Lowest Price @ KingsToyota.com!

Service center

Phone number (513) 685-0235

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Reviews

2.8
(537 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

They had a car online .

They had a car online . I emailed them about it and coming to see it . They responded to me with the email and it said it would be waiting for me. 15 minutes later in was told it was at their other store.

1.0

They had a car online .

They had a car online . I emailed them about it and coming to see it . They responded to me with the email and it said it would be waiting for me. 15 minutes later in was told it was at their other store.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to learn about the confusion regarding the location of the car you were interested in. We understand how frustrating this can be and we'd like to make it right. Please reach out so that we can discuss your experience further and hopefully resolve any issues you may have had. Thank you, Frank Kudlac - Assistant General Manager - 513-583-6000

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1.0

Went to look at a used car at Kings with my husband.

Went to look at a used car at Kings with my husband. Asked to test drive it since my husband had already test drove it and checked it out a few days prior. Three different sales men/woman contacted my husband about the car. Matt was last person to deal with us on the car. Matt had me drive it around the circle at Kings, didn't even take out on road. Stated the price we would pay. Were told no they wouldn't meet us at that price, so we left and went to another dealer to test drive another car. In the middle of the test drive at a different car dealership Matt calls and offers us the car at $100 above what we said. Repeated our offer. Matt said they would sell it to us for our offer. We stated we would finish up our test drive, go eat lunch and discuss buying the car and would head back to Kings to look at car again and purchase. 15 minutes later Matt calls us back and tells us he sold the car. My husband then calls Matt back and Matt states a woman put a deposit on it and when asked if she signed papers stating we were on our way he said she was coming in next week to sign the papers on Tuesday (By the way Matt, not a good liar we could hear it in your voice). That is not the way to do any kind of business. We will NEVER buy from Kings Toyota and we have a large family who buy cars fairly often and we have let them know how we were treated. Also the car is still sitting on their lot, still listed for sale on their website and several other car websites. After we got that phone call from Matt we went back to the Honda dealership where we test drove several cars and purchased a brand new car, lower interest rate, and lower price. We were also treated much better at Honda. Kings you might want to check the VIN number you have listed on your Camry TRD as it is coming up as a Camry XSE not a Camry TRD - shady right there. Not a way to do business! Will defiantly never go back to Kings Toyota. Way to lose out on a commission Matt!! Thank you Gary and Bob at Honda for treating us like humans and with respect. You will defiantly get more business from us in the future.

1.0

Went to look at a used car at Kings with my husband.

Went to look at a used car at Kings with my husband. Asked to test drive it since my husband had already test drove it and checked it out a few days prior. Three different sales men/woman contacted my husband about the car. Matt was last person to deal with us on the car. Matt had me drive it around the circle at Kings, didn't even take out on road. Stated the price we would pay. Were told no they wouldn't meet us at that price, so we left and went to another dealer to test drive another car. In the middle of the test drive at a different car dealership Matt calls and offers us the car at $100 above what we said. Repeated our offer. Matt said they would sell it to us for our offer. We stated we would finish up our test drive, go eat lunch and discuss buying the car and would head back to Kings to look at car again and purchase. 15 minutes later Matt calls us back and tells us he sold the car. My husband then calls Matt back and Matt states a woman put a deposit on it and when asked if she signed papers stating we were on our way he said she was coming in next week to sign the papers on Tuesday (By the way Matt, not a good liar we could hear it in your voice). That is not the way to do any kind of business. We will NEVER buy from Kings Toyota and we have a large family who buy cars fairly often and we have let them know how we were treated. Also the car is still sitting on their lot, still listed for sale on their website and several other car websites. After we got that phone call from Matt we went back to the Honda dealership where we test drove several cars and purchased a brand new car, lower interest rate, and lower price. We were also treated much better at Honda. Kings you might want to check the VIN number you have listed on your Camry TRD as it is coming up as a Camry XSE not a Camry TRD - shady right there. Not a way to do business! Will defiantly never go back to Kings Toyota. Way to lose out on a commission Matt!! Thank you Gary and Bob at Honda for treating us like humans and with respect. You will defiantly get more business from us in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry to read about your experience. It's clear that we didn't meet your expectations. We strive to provide a seamless car-buying process and it seems like there were some miscommunications along the way with Matt which is not reflective of our usual standards. Your feedback will be shared with our team so we can improve moving forward. If you're open to discussing this further, please reach out directly at any time. Thank you, Jeff Carmichael - General Manager - Sales - jcarmichael@kingstoyota.com

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1.0

Worst used car experience

Went to see a used GX.. was not at all clean.. to say exactly, it’s filthy inside.. we got sick after test driiving. It’s a basic sense to keep the car clean before you arrange it for a test drive..

1.0

Worst used car experience

Went to see a used GX.. was not at all clean.. to say exactly, it’s filthy inside.. we got sick after test driiving. It’s a basic sense to keep the car clean before you arrange it for a test drive..

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

I'm sorry to read about your experience with the test drive. We understand that cleanliness is important, especially during these times and it's clear we missed the mark on this occasion. I'd like to discuss how we can make things right for you - please feel free to reach out at your earliest convenience. Thank you, Jeff Carmichael - General Manager - Sales - jcarmichael@kingstoyota.com

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1.0

Disappointing experience

Unprofessional from top management down. Made a deal and they retracted it. Called the GM with no call back and delegated a sales manager to text back. Waste of time

1.0

Disappointing experience

Unprofessional from top management down. Made a deal and they retracted it. Called the GM with no call back and delegated a sales manager to text back. Waste of time

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Josh, I'm sorry to read about your experience. It's important that our customers feel heard and valued at all stages of their interaction with us. Your feedback is crucial in helping us improve, so we'd like the opportunity to discuss this further if you're willing—please reach out directly when it suits you best. Thank you, Jeff Carmichael - General Manager - Sales - jcarmichael@kingstoyota.com

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1.0

Extremely difficult to do business with.

Extremely difficult to do business with. Disappointing experience and very unprofessional. I have purchased vehicles all over the country and Kings is by far the worst dealership I have ever dealt with. Don’t bother trying to call the GM either. He will delegate a reply to a sales manager…

1.0

Extremely difficult to do business with.

Extremely difficult to do business with. Disappointing experience and very unprofessional. I have purchased vehicles all over the country and Kings is by far the worst dealership I have ever dealt with. Don’t bother trying to call the GM either. He will delegate a reply to a sales manager…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for the review. We appreciate your feedback and will utilize it to help improve our service moving forward. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Jeff Carmichael - General Manager - Sales - jcarmichael@kingstoyota.com

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5.0

Stephen was very helpful and informative.

Stephen was very helpful and informative. I would recommend anyone to go to this dealership especially since they don’t have a bunch of added fees that other dealerships often do.

5.0

Stephen was very helpful and informative.

Stephen was very helpful and informative. I would recommend anyone to go to this dealership especially since they don’t have a bunch of added fees that other dealerships often do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hey Jake, it's delighted to hear that Stephen was able to assist you effectively at Kings Toyota. We appreciate your recommendation and see you next time! Have a great ride!

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1.0

Sold me a 2023 Rav4 with bad brakes.

Sold me a 2023 Rav4 with bad brakes. The whole experience was horrific. Myself and the rest of my family will not be returning even though we have been coming here for years.

1.0

Sold me a 2023 Rav4 with bad brakes.

Sold me a 2023 Rav4 with bad brakes. The whole experience was horrific. Myself and the rest of my family will not be returning even though we have been coming here for years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Allie, I'm concerned to see this review and would like the opportunity to discuss the situation with you in greater detail. When you have a moment, would you please contact me directly? Thank you, Jeff Carmichael - General Manager - Sales - jcarmichael@kingstoyota.com

Consumer response

Thank you for responding, Jeff. Ron S made it very clear that the deal is done and they are not willing to do anything else for me (even if it meant losing a family of customers).

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1.0

This was the worst used car shopping experience of my

This was the worst used car shopping experience of my life at Kings Toyota in Mason Ohio. Tony/Anthony of Kings Toyota, in Mason Ohio tried to sell me a used 2019 Volkswagen Tiguan SE SUV VIN: 3VV2B7AX5KM126900. I drove the car and immediately noticed a musty smell. I asked about it and he said, "oh water must have gotten in the interior during the last car wash", and continued to say it was superficial and it would go away after a good detail. I made a deal for the car with the condition that they detailed the car, and the musty smell would not be there. That said, I took an Uber to Kings Toyota today from my house (taking off work) with every intention to purchase the car thinking I was going to make my daughter really happy for her upcoming birthday. Before I purchased, I inspected the car to make sure it was detailed, and to my surprise it was not cleaned as promised and actually looked worse inside and smelled even worse. I immediately noticed the only thing they did was put the floor mats down and called it a day. So, I further inspected the car and lifted the floor mats up in the back and to my surprise the back floorboards were soaked with water. I asked him about it and made him feel it, and he said someone must have left the window down over night. I asked why it wasn't cleaned and who did the cleaning service, he said it was someone in the service shop. How could someone detail a car and not notice that the back floorboards were not drenched with water and the car had a horrible mold and must smell? How could someone in sales that was going to sell a 25K car not check it over before the client arrived to make sure everything was perfect as he promised. I can tell you why, because they don't care. I asked Tony/Anthony about the issues, and he acted like it was no big deal and wanted me to believe it was a simple fix and the floor plug was just clogged. After waiting 30 minutes for the mechanic to review they came back with a line of garbage and said all of this was from the window being down and the floor plug being clogged (like Tony conveniently told me before the mechanic reviewed) and said it could be fixed within the hour. I thought about it for a hot second or two and left the lot with yet another Uber ride. After getting home I told them that the only way I would buy the car if they guaranteed that there was no water mold damage, and it was just superficial (I did request they provide 4 new tires because they were worn, and it would make up my inconvenience and horrible experience). They came back with oh "you got a great deal", and they couldn't guarantee anything nor give me new tires to make things right. They either tried to cover the issue up with floor mats and some Febreze or they were trying to commit a fraudulent sale knowing the car was flooded and had mold they couldn't get out without significant effort and cost. Either way if you buy a car at Kings Toyota in Mason, Ohio beware of everything because based on reading recent reviews of their car dealership site before I wrote my own here, it became apparent that I'm not the only one that feels like they were trying to pull a fast one on their customers. I should've read the reviews of Kings Toyota before looking at cars because I would've drove right by this car lot. BEWARE!

1.0

This was the worst used car shopping experience of my

This was the worst used car shopping experience of my life at Kings Toyota in Mason Ohio. Tony/Anthony of Kings Toyota, in Mason Ohio tried to sell me a used 2019 Volkswagen Tiguan SE SUV VIN: 3VV2B7AX5KM126900. I drove the car and immediately noticed a musty smell. I asked about it and he said, "oh water must have gotten in the interior during the last car wash", and continued to say it was superficial and it would go away after a good detail. I made a deal for the car with the condition that they detailed the car, and the musty smell would not be there. That said, I took an Uber to Kings Toyota today from my house (taking off work) with every intention to purchase the car thinking I was going to make my daughter really happy for her upcoming birthday. Before I purchased, I inspected the car to make sure it was detailed, and to my surprise it was not cleaned as promised and actually looked worse inside and smelled even worse. I immediately noticed the only thing they did was put the floor mats down and called it a day. So, I further inspected the car and lifted the floor mats up in the back and to my surprise the back floorboards were soaked with water. I asked him about it and made him feel it, and he said someone must have left the window down over night. I asked why it wasn't cleaned and who did the cleaning service, he said it was someone in the service shop. How could someone detail a car and not notice that the back floorboards were not drenched with water and the car had a horrible mold and must smell? How could someone in sales that was going to sell a 25K car not check it over before the client arrived to make sure everything was perfect as he promised. I can tell you why, because they don't care. I asked Tony/Anthony about the issues, and he acted like it was no big deal and wanted me to believe it was a simple fix and the floor plug was just clogged. After waiting 30 minutes for the mechanic to review they came back with a line of garbage and said all of this was from the window being down and the floor plug being clogged (like Tony conveniently told me before the mechanic reviewed) and said it could be fixed within the hour. I thought about it for a hot second or two and left the lot with yet another Uber ride. After getting home I told them that the only way I would buy the car if they guaranteed that there was no water mold damage, and it was just superficial (I did request they provide 4 new tires because they were worn, and it would make up my inconvenience and horrible experience). They came back with oh "you got a great deal", and they couldn't guarantee anything nor give me new tires to make things right. They either tried to cover the issue up with floor mats and some Febreze or they were trying to commit a fraudulent sale knowing the car was flooded and had mold they couldn't get out without significant effort and cost. Either way if you buy a car at Kings Toyota in Mason, Ohio beware of everything because based on reading recent reviews of their car dealership site before I wrote my own here, it became apparent that I'm not the only one that feels like they were trying to pull a fast one on their customers. I should've read the reviews of Kings Toyota before looking at cars because I would've drove right by this car lot. BEWARE!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

I would appreciate the chance to step in and assist you. If you would consider sharing some additional information about your visit, here is my contact info. Thank you, Jeff Carmichael - General Manager - Sales - jcarmichael@kingstoyota.com

Consumer response

I just sent you an email.

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5.0

Great folks to deal with, very good experience all

Great folks to deal with, very good experience all around. Wont hesitate to go back when needed

5.0

Great folks to deal with, very good experience all

Great folks to deal with, very good experience all around. Wont hesitate to go back when needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Adam, We appreciate you leaving us this great review for our team! We look forward to providing five-star care again in the future and thank you for being a Kings Toyota customer!

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1.0

AVOID - buy literally anywhere else

AVOID. RUN. SPEND YOUR MONEY ELSEWHERE. Kings Toyota (Used Cars) is the absolute worst to work with. They will be rude, waste your time and dishonest. Things they are guilty of: -LYING: We stated several times we did NOT want to sign up for their ridiculous credit card. We also NEVER signed a paper to do so. Roughly two weeks after purchasing our truck there is a Toyota credit card in our mail box. If we didn’t call to cancel within 30 days it stays on our credit. Anyone could have had that and we’d have no idea. To say we are furious is an understatement. @MANAGEMENT - when you read this review, I suggest you come up with an action plan to resolve (unlikely). But I will be contacting you December 5th, 2022 at 9AM. SKETCHY AND TIME WASTING: We finalized finance after they were closed. It was a cold November night and the dash light was on for low tire pressure. Assuming it’s from the cold, and the doors that locked immediately behind us, we drove home. The truck sat in our driveway for a week and we have other cars that we were using until we could properly shift to this new truck. We turn it on and take it down the road to find that they sold us a car with 2 nails in tires. After a lot (and I mean way more an necessary) back and forth) they “agreed” to look at the tires and consider fixing them when we took it in to get the paint sealant. Our appointment was at 9:30am and we were estimated a roughly two hour appointment. It wasn’t complete until nearly 2pm. Making excuses each time asked. FINALLY, they put all new tires on. -RUDE Our salesman was Andre. He was extremely rude most of the time. When I called, I asked to speak with the manager or have them call me. Andre stated that it was my husband’s truck and he needed to speak with the legal owner. I stated our available times together are going to be tough because it was Thanksgiving week. He made a snotty, rude comment about my husband and I being divorced and asked if that’s why we wouldn’t be around to take the call together. He knows we are married and even asked how long we had been married during his “small talk”. I could go on and on about this xxxx storm of a purchase. If you have questions about it or need further convincing to stay away, send me an email, DM or if you know me- call me.

1.0

AVOID - buy literally anywhere else

AVOID. RUN. SPEND YOUR MONEY ELSEWHERE. Kings Toyota (Used Cars) is the absolute worst to work with. They will be rude, waste your time and dishonest. Things they are guilty of: -LYING: We stated several times we did NOT want to sign up for their ridiculous credit card. We also NEVER signed a paper to do so. Roughly two weeks after purchasing our truck there is a Toyota credit card in our mail box. If we didn’t call to cancel within 30 days it stays on our credit. Anyone could have had that and we’d have no idea. To say we are furious is an understatement. @MANAGEMENT - when you read this review, I suggest you come up with an action plan to resolve (unlikely). But I will be contacting you December 5th, 2022 at 9AM. SKETCHY AND TIME WASTING: We finalized finance after they were closed. It was a cold November night and the dash light was on for low tire pressure. Assuming it’s from the cold, and the doors that locked immediately behind us, we drove home. The truck sat in our driveway for a week and we have other cars that we were using until we could properly shift to this new truck. We turn it on and take it down the road to find that they sold us a car with 2 nails in tires. After a lot (and I mean way more an necessary) back and forth) they “agreed” to look at the tires and consider fixing them when we took it in to get the paint sealant. Our appointment was at 9:30am and we were estimated a roughly two hour appointment. It wasn’t complete until nearly 2pm. Making excuses each time asked. FINALLY, they put all new tires on. -RUDE Our salesman was Andre. He was extremely rude most of the time. When I called, I asked to speak with the manager or have them call me. Andre stated that it was my husband’s truck and he needed to speak with the legal owner. I stated our available times together are going to be tough because it was Thanksgiving week. He made a snotty, rude comment about my husband and I being divorced and asked if that’s why we wouldn’t be around to take the call together. He knows we are married and even asked how long we had been married during his “small talk”. I could go on and on about this xxxx storm of a purchase. If you have questions about it or need further convincing to stay away, send me an email, DM or if you know me- call me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
3 people out of 3 found this review helpful. Did you?
Dealer response

Thank you for the review, Stephanie. We appreciate you taking the time to share these details about your experience and will make sure this feedback gets discussed with our team so that we can take steps to improve. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Thanks again, Jeff Carmichael - General Manager - Sales - jcarmichael@kingstoyota.com

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