Subaru of Kings Automall

I was quite pleasantly surprised to have such a good experience at Subaru of Kings Automall. Just days before at a different dealer, I was treated to the classic bait-and-switch when I showed up to test drive an advertised car (after calling to verify it was there first). At Subaru of Kings Auto Mall, the car was ready for me to test drive when I arrived. Peter in sales was friendly and helpful. Price was as advertised. They offered a fair value for my trade. They offered add-on services as an option, not the common hard sell. The whole process was smooth and fast; they seemed actively invested in not wasting my time, a real breath of fresh air after many contrasting experiences at other dealerships. I can see why they have such high ratings, and can certainly recommend based on my experience.

The Subaru of Kings Automall replaced the engine of my 2011 Subaru Forester 6 years ago after it had broken down at 135k miles and I had purchased it at 130k miles. The cause of the breakdown was a known head gasket issue with this model. During those 6 years I have had the radiator replaced with them and I have only put about 52k miles on the engine. About a month ago the car breaks down suddenly so I take it to the dealership to get inspected. After the inspection they tell me that not only is the engine destroyed but the radiator is destroyed too, both the engine and radiator were replaced by them. The reason is that combustion gases were mixing with the coolant and not cooling the engine down, but they weren't able to pinpoint an exact cause for this. Their service department was unwilling to provide any support in this situation, the reason being that I did not take the vehicle to them for servicing since I had the radiator replaced, even though I took it to a local Valvoline and they have a history of the vehicle being serviced. Their sales department says it has no value to them so they will not offer any trade in value to purchase a new vehicle from them so I will not. This whole experience has left a sour taste in my mouth, this dealership and Subaru as a whole have left me disappointed in a way that's hard to describe. Do not buy from this dealership and do not have your vehicles serviced by them. They will find any way to deny support and I do not trust their service department and their ability to replace parts within a vehicle.

Respond fast seem helpful, but while negotiating price they told me it had been sold.. then 2 days later see it listed on here with a 600 price drop.. so felt very dishonest to me...

We recently bought our third Outback from King’s Subaru and once again the entire experience was a joy (aside from the cost of course). Ethan and Levi were professional and communicative and guided us through the process that included having to arrange delivery from another dealership in one day. The service department is equally strong. Courteous and professional.

Kelly made this so easy! We were in Florida and Kelly was able to set us up with a new car in Cincinnati , so when we arrived all was taken care of

Responsive to my communication and helpful with details. Was knowledgeable and fair with trade in.

I am excited for my new car and had a great experience at the dealership!

We worked with Levi & Brandon at Kings Subaru and they were GREAT! They worked with us and made the deal happen! Would recommend to anyone!!

Really pleased with the whole buying process. It was my first time buying and I felt everyone involved was extremely helpful and respectful of my questions/asks. And I'm so happy with my purchase!

they listened to what I was wanted in a car. they helped me search for the right features. kept me updated while searching and ordered the car. I got the car I wanted. thank you to all.. special to Jeff Weiss