Reviews
I was quite pleasantly surprised to have such a good
I was quite pleasantly surprised to have such a good experience at Subaru of Kings Automall. Just days before at a different dealer, I was treated to the classic bait-and-switch when I showed up to test drive an advertised car (after calling to verify it was there first). At Subaru of Kings Auto Mall, the car was ready for me to test drive when I arrived. Peter in sales was friendly and helpful. Price was as advertised. They offered a fair value for my trade. They offered add-on services as an option, not the common hard sell. The whole process was smooth and fast; they seemed actively invested in not wasting my time, a real breath of fresh air after many contrasting experiences at other dealerships. I can see why they have such high ratings, and can certainly recommend based on my experience.
I was quite pleasantly surprised to have such a good
I was quite pleasantly surprised to have such a good experience at Subaru of Kings Automall. Just days before at a different dealer, I was treated to the classic bait-and-switch when I showed up to test drive an advertised car (after calling to verify it was there first). At Subaru of Kings Auto Mall, the car was ready for me to test drive when I arrived. Peter in sales was friendly and helpful. Price was as advertised. They offered a fair value for my trade. They offered add-on services as an option, not the common hard sell. The whole process was smooth and fast; they seemed actively invested in not wasting my time, a real breath of fresh air after many contrasting experiences at other dealerships. I can see why they have such high ratings, and can certainly recommend based on my experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your positive experience at Subaru of Kings Automall. We're pleased to know that our team made the process smooth and efficient for you, and we appreciate your recommendation. If there's anything else we can assist with, feel free to reach out.
The Subaru of Kings Automall replaced the engine of my
The Subaru of Kings Automall replaced the engine of my 2011 Subaru Forester 6 years ago after it had broken down at 135k miles and I had purchased it at 130k miles. The cause of the breakdown was a known head gasket issue with this model. During those 6 years I have had the radiator replaced with them and I have only put about 52k miles on the engine. About a month ago the car breaks down suddenly so I take it to the dealership to get inspected. After the inspection they tell me that not only is the engine destroyed but the radiator is destroyed too, both the engine and radiator were replaced by them. The reason is that combustion gases were mixing with the coolant and not cooling the engine down, but they weren't able to pinpoint an exact cause for this. Their service department was unwilling to provide any support in this situation, the reason being that I did not take the vehicle to them for servicing since I had the radiator replaced, even though I took it to a local Valvoline and they have a history of the vehicle being serviced. Their sales department says it has no value to them so they will not offer any trade in value to purchase a new vehicle from them so I will not. This whole experience has left a sour taste in my mouth, this dealership and Subaru as a whole have left me disappointed in a way that's hard to describe. Do not buy from this dealership and do not have your vehicles serviced by them. They will find any way to deny support and I do not trust their service department and their ability to replace parts within a vehicle.
The Subaru of Kings Automall replaced the engine of my
The Subaru of Kings Automall replaced the engine of my 2011 Subaru Forester 6 years ago after it had broken down at 135k miles and I had purchased it at 130k miles. The cause of the breakdown was a known head gasket issue with this model. During those 6 years I have had the radiator replaced with them and I have only put about 52k miles on the engine. About a month ago the car breaks down suddenly so I take it to the dealership to get inspected. After the inspection they tell me that not only is the engine destroyed but the radiator is destroyed too, both the engine and radiator were replaced by them. The reason is that combustion gases were mixing with the coolant and not cooling the engine down, but they weren't able to pinpoint an exact cause for this. Their service department was unwilling to provide any support in this situation, the reason being that I did not take the vehicle to them for servicing since I had the radiator replaced, even though I took it to a local Valvoline and they have a history of the vehicle being serviced. Their sales department says it has no value to them so they will not offer any trade in value to purchase a new vehicle from them so I will not. This whole experience has left a sour taste in my mouth, this dealership and Subaru as a whole have left me disappointed in a way that's hard to describe. Do not buy from this dealership and do not have your vehicles serviced by them. They will find any way to deny support and I do not trust their service department and their ability to replace parts within a vehicle.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Respond fast seem helpful, but while negotiating price
Respond fast seem helpful, but while negotiating price they told me it had been sold.. then 2 days later see it listed on here with a 600 price drop.. so felt very dishonest to me...
Respond fast seem helpful, but while negotiating price
Respond fast seem helpful, but while negotiating price they told me it had been sold.. then 2 days later see it listed on here with a 600 price drop.. so felt very dishonest to me...
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, Our Sales Team takes pride in providing top-notch customer care. I would like to discuss your feedback regarding the price of a vehicle and the level of communication you received from our Sales Team. If you could please contact me at your earliest convenience, it would be greatly appreciated. Best regards, Subaru of Kings Automall: Darryl Russell General Manager (513) 583-9300
We recently bought our third Outback from King’s Subaru
We recently bought our third Outback from King’s Subaru and once again the entire experience was a joy (aside from the cost of course). Ethan and Levi were professional and communicative and guided us through the process that included having to arrange delivery from another dealership in one day. The service department is equally strong. Courteous and professional.
We recently bought our third Outback from King’s Subaru
We recently bought our third Outback from King’s Subaru and once again the entire experience was a joy (aside from the cost of course). Ethan and Levi were professional and communicative and guided us through the process that included having to arrange delivery from another dealership in one day. The service department is equally strong. Courteous and professional.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for choosing Subaru of Kings Automall again. It's wonderful to learn that our team made your buying experience a smooth one. We appreciate your trust and hope the service department continues to meet your expectations.
Kelly made this so easy!
Kelly made this so easy! We were in Florida and Kelly was able to set us up with a new car in Cincinnati , so when we arrived all was taken care of
Kelly made this so easy!
Kelly made this so easy! We were in Florida and Kelly was able to set us up with a new car in Cincinnati , so when we arrived all was taken care of
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear our team assisted you with your new car setup so seamlessly. Thanks for trusting Subaru of Kings Automall. Safe travels!
Responsive to my communication and helpful with details.
Responsive to my communication and helpful with details. Was knowledgeable and fair with trade in.
Responsive to my communication and helpful with details.
Responsive to my communication and helpful with details. Was knowledgeable and fair with trade in.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am excited for my new car and had a great experience at
I am excited for my new car and had a great experience at the dealership!
I am excited for my new car and had a great experience at
I am excited for my new car and had a great experience at the dealership!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We worked with Levi & Brandon at Kings Subaru and they
We worked with Levi & Brandon at Kings Subaru and they were GREAT! They worked with us and made the deal happen! Would recommend to anyone!!
We worked with Levi & Brandon at Kings Subaru and they
We worked with Levi & Brandon at Kings Subaru and they were GREAT! They worked with us and made the deal happen! Would recommend to anyone!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're glad our team could assist you and make the deal work. Thank you for recommending Subaru of Kings Automall.
Really pleased with the whole buying process.
Really pleased with the whole buying process. It was my first time buying and I felt everyone involved was extremely helpful and respectful of my questions/asks. And I'm so happy with my purchase!
Really pleased with the whole buying process.
Really pleased with the whole buying process. It was my first time buying and I felt everyone involved was extremely helpful and respectful of my questions/asks. And I'm so happy with my purchase!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for sharing your experience. We're truly glad you found the buying process satisfying and that our team was helpful. Enjoy your new purchase from Subaru of Kings Automall!
they listened to what I was wanted in a car.
they listened to what I was wanted in a car. they helped me search for the right features. kept me updated while searching and ordered the car. I got the car I wanted. thank you to all.. special to Jeff Weiss
they listened to what I was wanted in a car.
they listened to what I was wanted in a car. they helped me search for the right features. kept me updated while searching and ordered the car. I got the car I wanted. thank you to all.. special to Jeff Weiss
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car