Subaru of Kings Automall

4.7
(220 reviews)
Visit Subaru of Kings Automall
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–7:00pm
Tuesday 8:00am–8:00pm 7:00am–7:00pm
Wednesday 8:00am–8:00pm 7:00am–7:00pm
Thursday 8:00am–8:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (866) 624-6468 (866) 624-6468
Used (888) 210-8460 (888) 210-8460
Service (513) 685-0237 (513) 685-0237

Inventory

See all 264 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 1999.
For a new or used Subaru in Cincinnati visit Subaru of Kings Automall! We carry all the latest models and our expert sales staff will help you find the perfect vehicle for your lifestyle. Subaru of Kings Automall is one of the leading Subaru dealerships in the Cincinnati Florence Dayton and Fairfield OH areas offering excellent customer service a friendly environment attractive financing options and great cars in Ohio! Pick up the phone and call or stop in and say 'Hi' and see our inventory!
THE ONLY 6 TIME STELLAR CARE AWARD WINNER FOR CUSTOMER SATISFACTION!

Service center

Phone number (513) 685-0237

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.7
(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I am disappointed with the service I received from this

I am disappointed with the service I received from this company after sale. During the sale, I was informed that the registration title and license plate would be sent to my home address by mail. Additionally, it was stated that the excess amount from the check I provided during the sale would be sent back to me as a check to my home address. For over two weeks, I couldn’t get a tracking number or a proof of shipment. The only communication I received from this company during this time was a text message stating that the registration and check were mailed on February 26th. They told me that the plate was not issued because I don't have an Ohio driver's license, despite being told during the sale that the plate would be included in the sale price and issued by their company to be mailed to my address. When I asked sales manager about this during our phone conversation, he said there must have been a mistake and that he would check on it immediately, but, I still haven't heard back. Nobody informed me that my Ohio driver's license number would be needed when querying the plate number, even though I do have an Ohio driver's license now. I told sales manager and assistant that I can provide my Ohio Driver license now. Again promises about to call me back the other day but silence! They are unprofessional and their behavior is unacceptable! I never work with this company again!

1.0

I am disappointed with the service I received from this

I am disappointed with the service I received from this company after sale. During the sale, I was informed that the registration title and license plate would be sent to my home address by mail. Additionally, it was stated that the excess amount from the check I provided during the sale would be sent back to me as a check to my home address. For over two weeks, I couldn’t get a tracking number or a proof of shipment. The only communication I received from this company during this time was a text message stating that the registration and check were mailed on February 26th. They told me that the plate was not issued because I don't have an Ohio driver's license, despite being told during the sale that the plate would be included in the sale price and issued by their company to be mailed to my address. When I asked sales manager about this during our phone conversation, he said there must have been a mistake and that he would check on it immediately, but, I still haven't heard back. Nobody informed me that my Ohio driver's license number would be needed when querying the plate number, even though I do have an Ohio driver's license now. I told sales manager and assistant that I can provide my Ohio Driver license now. Again promises about to call me back the other day but silence! They are unprofessional and their behavior is unacceptable! I never work with this company again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Good service!

So lovely to drive in and have oil change and car wash done without an appointment!

5.0

Good service!

So lovely to drive in and have oil change and car wash done without an appointment!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

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5.0

Enjoyed the first experience with Kings Subaru.

Enjoyed the first experience with Kings Subaru. Everyone was very helpful. I especially liked coming back for the gas card and being re-oriented to all the cars perks after a month. That was so helpful and I have never experienced that!

5.0

Enjoyed the first experience with Kings Subaru.

Enjoyed the first experience with Kings Subaru. Everyone was very helpful. I especially liked coming back for the gas card and being re-oriented to all the cars perks after a month. That was so helpful and I have never experienced that!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

This is the 3rd vehicle I have purchased from Subaru of

This is the 3rd vehicle I have purchased from Subaru of Kings Auto Mall! Always excellent service, and personable, yet professional Sales, Service and Finance people!

5.0

This is the 3rd vehicle I have purchased from Subaru of

This is the 3rd vehicle I have purchased from Subaru of Kings Auto Mall! Always excellent service, and personable, yet professional Sales, Service and Finance people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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3.0

Overall it was a good buying experience.

Overall it was a good buying experience. However I was given a thumb drive with all my documents, but after trying three separate computers it would not open. I was not given a temporary registration when I left the dealership. It has been about 33 days since my purchase and do not have my title or registration. Have called a few times and was told they would get with the office and let me know. Today February 1st have nothing. Would give a five but the unanswered questions have knocked that down to a three. The salesman's desk are is crowded and you can over here the peoples transactions taking place.

3.0

Overall it was a good buying experience.

Overall it was a good buying experience. However I was given a thumb drive with all my documents, but after trying three separate computers it would not open. I was not given a temporary registration when I left the dealership. It has been about 33 days since my purchase and do not have my title or registration. Have called a few times and was told they would get with the office and let me know. Today February 1st have nothing. Would give a five but the unanswered questions have knocked that down to a three. The salesman's desk are is crowded and you can over here the peoples transactions taking place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Always polite and efficient.

Always polite and efficient. Keep you informed on progress of work being performed. Subaru has been great!

5.0

Always polite and efficient.

Always polite and efficient. Keep you informed on progress of work being performed. Subaru has been great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

They get the job done.

They get the job done. Service people are helpful, appointments are easy to make and work is done in a timely manner.

5.0

They get the job done.

They get the job done. Service people are helpful, appointments are easy to make and work is done in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Completely dedicated to taking care of their customers.

Completely dedicated to taking care of their customers... from sales, finance and service. I have been buying vehicles for 55 yrs and this dealership exceeds all of the others.

5.0

Completely dedicated to taking care of their customers.

Completely dedicated to taking care of their customers... from sales, finance and service. I have been buying vehicles for 55 yrs and this dealership exceeds all of the others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Excellent and caring Sales and Management teams.

Excellent and caring Sales and Management teams. Service department is respectful and efficient while keeping the customer updated in a timely manner. This dealership recognizes and commits to the importance of customer service.

5.0

Excellent and caring Sales and Management teams.

Excellent and caring Sales and Management teams. Service department is respectful and efficient while keeping the customer updated in a timely manner. This dealership recognizes and commits to the importance of customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Subaru dealer is very accommodating when my car needs

Subaru dealer is very accommodating when my car needs service. It is always concerning when there is something out of the ordinary is wrong with the car but I can trust they will make it safe and reliable!

5.0

Subaru dealer is very accommodating when my car needs

Subaru dealer is very accommodating when my car needs service. It is always concerning when there is something out of the ordinary is wrong with the car but I can trust they will make it safe and reliable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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