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Joseph Buick GMC Trucks

(503 reviews)
Visit Joseph Buick GMC Trucks
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–12:00pm
Sunday 12:00pm–4:00pm Closed

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New (513) 297-2873 (513) 297-2873
Used (513) 297-2702 (513) 297-2702
Service (513) 297-2349 (513) 297-2349

Inventory

See all 221 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2020.
Joseph Buick GMC has an amazing inventory of new and used vehicles including the new Buick Verano. In addition we also carry models such as the GMC Acadia and Sierra 1500 all in our online inventory. Give our sales associates a call or send us an email and let our customer service speak for itself when looking for an option beyond their local Cincinnati; Fairfield; Covington KY and Hamilton Buick and GMC dealership.

Service center

Phone number (513) 297-2349

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(503 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Joseph Buick GMC Trucks from DealerRater.

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It took them eight days to get my car in the garage and

It took them eight days to get my car in the garage and look at it. Not very friendly people. My car sit 48 days in their parking lot.

It took them eight days to get my car in the garage and

It took them eight days to get my car in the garage and look at it. Not very friendly people. My car sit 48 days in their parking lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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Polite, thorough, informative, timely.

Polite, thorough, informative, timely. Explained process as things unfolded. Highly recommend the dealership. Will come back.

Polite, thorough, informative, timely.

Polite, thorough, informative, timely. Explained process as things unfolded. Highly recommend the dealership. Will come back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

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Scott was very nice and not too pushy.

Scott was very nice and not too pushy. He listened well to me about the car I would need

Scott was very nice and not too pushy.

Scott was very nice and not too pushy. He listened well to me about the car I would need

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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I was having issues with my car.

I was having issues with my car. I called the service department and explained my issue over the phone. They told me what they believed the problem was and said I could bring the car in and they would get it taken care of that day. I dropped the car off and they fixed the issue that day.

I was having issues with my car.

I was having issues with my car. I called the service department and explained my issue over the phone. They told me what they believed the problem was and said I could bring the car in and they would get it taken care of that day. I dropped the car off and they fixed the issue that day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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Recently got an oil change and tire rotation.

Recently got an oil change and tire rotation. Waiting room well equipped. Funny thing happened though; my keys were lost! Had everybody searching for them. Made my day!

Recently got an oil change and tire rotation.

Recently got an oil change and tire rotation. Waiting room well equipped. Funny thing happened though; my keys were lost! Had everybody searching for them. Made my day!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Joseph Buick GMC. We look forward to having you as one of our valued customers for many more years to come!

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The car I was about to test drive had 0 gas which was

The car I was about to test drive had 0 gas which was frustrating, but they quickly added gas when it was brought to their attention. The finance process took longer than expected due to electronic errors - no big deal. The end of the purchase was frustrating as I felt very rushed to get the things from my old car into the new car (it was closing time) but I was there hours earlier. I wish I had more time to get my things out of my car. I ended up accidentally leaving change and other random things behind because I didn’t want to hold anyone up. Looking back, I wish I took my time as this was a big purchase. Oh well. All in all, very professional but didn’t appreciate being rushed.

The car I was about to test drive had 0 gas which was

The car I was about to test drive had 0 gas which was frustrating, but they quickly added gas when it was brought to their attention. The finance process took longer than expected due to electronic errors - no big deal. The end of the purchase was frustrating as I felt very rushed to get the things from my old car into the new car (it was closing time) but I was there hours earlier. I wish I had more time to get my things out of my car. I ended up accidentally leaving change and other random things behind because I didn’t want to hold anyone up. Looking back, I wish I took my time as this was a big purchase. Oh well. All in all, very professional but didn’t appreciate being rushed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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Friendly staff and quick service.

Friendly staff and quick service. Very helpful accurate employees attention to detail reasonably priced oil change

Friendly staff and quick service.

Friendly staff and quick service. Very helpful accurate employees attention to detail reasonably priced oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

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IIshaun was very patient, helpful & made the experience

IIshaun was very patient, helpful & made the experience go as well as possible. Great young man.

IIshaun was very patient, helpful & made the experience

IIshaun was very patient, helpful & made the experience go as well as possible. Great young man.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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I’Shaun, Devin and Patrick were all great and extremely

I’Shaun, Devin and Patrick were all great and extremely helpful. Buying a car is already a timeous process. Between the three of them, i was able to get in and get all the paperwork signed, then get on my way.

I’Shaun, Devin and Patrick were all great and extremely

I’Shaun, Devin and Patrick were all great and extremely helpful. Buying a car is already a timeous process. Between the three of them, i was able to get in and get all the paperwork signed, then get on my way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joseph Buick GMC!

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Great job to the young man that helped me get my car that

Great job to the young man that helped me get my car that I love

Great job to the young man that helped me get my car that

Great job to the young man that helped me get my car that I love

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joseph Buick GMC.

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