Joseph Buick GMC Trucks

2.8 out of 5 2.8

Reviews

2.8 out of 5 2.8
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 11, 2019

    "Attempted" to buy a used Trailblazer but luckily my son in the back seat on a test drive attempted to roll down the window. It went down and stuck, and... the guy said "we'll take care of that" The next day I stop back to buy it, check in hand for our agreed to price, figuring it'd be fixed, and it was. But he said the price we agreed to yesterday would now have to add on the window repair! What?? My son didn't break the window, he just discovered an issue. They wouldn't budge! It was even the last day of the month, I was offering the listed price, I just wanted a fixed car! They marched out the manager with all the "other work" they'd done on it to justify their price, plus the full retail repair of the window now added in! I said no way, I'll pay what we agreed to, with the window fixed, but the let me walk out. Two days wasted messing with them and they wanted me to pay to fix their used car. Don't waste your time there! Never been back, never will, and let everyone I know to stay clear.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    August 27, 2019

    Sent a request online and called multiple times! Have not heard back. Terrible customer service. Stay away! I took my money to another dealer that actually... helped!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are disappointed to learn of your experience here at Joseph Buick GMC, but will take this opportunity to improve. Thank you for bringing this to ou...r attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Sincerely, Christine Lane Joseph Buick GMC Business Development Culture Manager (Service) Phone: (513)741-1000 x7225

  • December 18, 2018

    The service at Joseph Buick is always amazing and I’m always greeted promptly. They make sure I get to work and picked back up. I would definitely recommend... for service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 23, 2019

    Having driven over 100 miles and agreed to deal, they pulled the old bait and switch with the pricing and the "new" car had 1,800 miles on the clock. Shadiest... dealer I have dealt with, you have a choice so do what I did and vote with your feet.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 10, 2018

    Best car buying experience that I have ever had. Everyone was professional, courteous and treated me like family, even after the sale! Had a small issue... after i bought my truck and they told me to bring it back immediately to be fixed. Next day i stopped by and they got me right in for service. Found my new dealership and glad to be part of the Joseph family!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your wonderful review Jay! We are glad that we were able to help you into a new car and welcome you to the Joseph Auto Group F...amily!

  • 5.0 out of 5
    April 27, 2018

    Friendly sales department, great general manager, efficient finance manager and clean dealership

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Joseph Buick GMC. Thank you, and have a fantastic... day! Venois Peebles Joseph Buick GMC Business Development Manager Ph. 513.741.1000

  • 3.0 out of 5
    April 3, 2018

    I brought the car in to investigate the indicator light showing there was something wrong with the electronic breaks. The appointment was at 09:10. Upon... arriving at the dealership I made it very clear that I needed to leave at 10:15 am no later. If there was a major issue I was prepared to bring the car back. Around 10:45 I was informed there was an issue with a sensor. They had the part and we’re going to replace it. I again indicated I need to leave by 10:15. At 10:10 I proceeded out to the service desk when I was told “ they would get me as soon as the work was done. At 10:30 I was very irritated. I told the service person he had 10 minutes or he was to put the car back together and I was leaving. I finally left at 10:45.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. Diane Schaible Kuhlmann, thank you for bringing this unfor...tunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.

  • 1.0 out of 5
    December 28, 2017

    I am alarmed by the lack of customer service and ineptitude by multiple employees after THEY made a huge mistake. After visiting the dealership for about... 30 minutes, we left and realized our license plates were missing from our vehicle when we got to another dealership across the street. My husband called the dealership immediately to ask if they had taken the plates off our car. After having to explain the situation multiple times (because it is such an outrageous thing to happen), we did get confirmation that they had taken the plates off our car and had put one of them onto another car a customer had driven off in. While this was a HUGE mistake, I understand that mistakes happen. What we are most frustrated with is how they proceeded to handle the situation. They offered no sympathies, not a single apology and no attempt to rectify the situation or come up with a solution to get our plates to us/get us a car that we can drive. The general sales manager was blame-shifting, dismissive and accusatory. My husband had to contact them multiple times over the next 24 hours and ultimately had to threaten filing a police report for stolen plates before they finally gave them back to us. Needless to say, the Joseph Buick GMC license plate cover they delivered along with the plates is in the trashcan...

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    January 29, 2017

    This dealer never responded to my inquiry! As of the writing of this review, they still have not responded.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 28, 2016

    Just bought my 4th straight vehicle from Joseph. Fair, great service, always attentive to needs of the customer!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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