Joseph Buick GMC Trucks

2.8 out of 5 (2.8) 25 reviews

Dealer on Cars.com since July 2002

Currently in stock!

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Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun 9:00 AM - 6:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 12:00 PM
Sun Closed

Reviews

2.8 out of 5 2.8
25 lifetime reviews.
  • 3.0 out of 5
    Cascada service
    April 3, 2018

    I brought the car in to investigate the indicator light showing there was something wrong with the electronic breaks. The appointment was at 09:10. Up...on arriving at the dealership I made it very clear that I needed to leave at 10:15 am no later. If there was a major issue I was prepared to bring the car back. Around 10:45 I was informed there was an issue with a sensor. They had the part and we’re going to replace it. I again indicated I need to leave by 10:15. At 10:10 I proceeded out to the service desk when I was told “ they would get me as soon as the work was done. At 10:30 I was very irritated. I told the service person he had 10 minutes or he was to put the car back together and I was leaving. I finally left at 10:45.

    3.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. Diane Schaible Kuhlmann, thank you for bringing this unfor...tunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.


  • 1.0 out of 5
    Incompetent Customer Service
    December 28, 2017

    I am alarmed by the lack of customer service and ineptitude by multiple employees after THEY made a huge mistake. After visiting the dealership for ab...out 30 minutes, we left and realized our license plates were missing from our vehicle when we got to another dealership across the street. My husband called the dealership immediately to ask if they had taken the plates off our car. After having to explain the situation multiple times (because it is such an outrageous thing to happen), we did get confirmation that they had taken the plates off our car and had put one of them onto another car a customer had driven off in. While this was a HUGE mistake, I understand that mistakes happen. What we are most frustrated with is how they proceeded to handle the situation. They offered no sympathies, not a single apology and no attempt to rectify the situation or come up with a solution to get our plates to us/get us a car that we can drive. The general sales manager was blame-shifting, dismissive and accusatory. My husband had to contact them multiple times over the next 24 hours and ultimately had to threaten filing a police report for stolen plates before they finally gave them back to us. Needless to say, the Joseph Buick GMC license plate cover they delivered along with the plates is in the trashcan...

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    This dealer never responded to my inquiry!
    January 29, 2017

    This dealer never responded to my inquiry! As of the writing of this review, they still have not responded.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
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  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 304 Offers on 14 Models

About Our Dealership

Dealer on Cars.com since July 2002

Joseph Buick GMC has an amazing inventory, of new and used vehicles including the new Buick Verano. In addition we also carry models such as the GMC Acadia and Sierra 1500 all in our online inventory. Give our sales associates a call or send us an email and let our customer service speak for itself when looking for an option beyond their local Cincinnati; Fairfield; Covington, KY and Hamilton Buick and GMC dealership.
Joseph Buick GMC Trucks
8700 Colerain Ave Cincinnati, OH 45251
New (513) 407-4624
Used (513) 407-4493
Service (513) 698-8807
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