Joseph Buick GMC Trucks

I brought the car in to investigate the indicator light showing there was something wrong with the electronic breaks. The appointment was at 09:10. Up...on arriving at the dealership I made it very clear that I needed to leave at 10:15 am no later. If there was a major issue I was prepared to bring the car back. Around 10:45 I was informed there was an issue with a sensor. They had the part and we’re going to replace it. I again indicated I need to leave by 10:15. At 10:10 I proceeded out to the service desk when I was told “ they would get me as soon as the work was done. At 10:30 I was very irritated. I told the service person he had 10 minutes or he was to put the car back together and I was leaving. I finally left at 10:45.

I am alarmed by the lack of customer service and ineptitude by multiple employees after THEY made a huge mistake. After visiting the dealership for ab...out 30 minutes, we left and realized our license plates were missing from our vehicle when we got to another dealership across the street. My husband called the dealership immediately to ask if they had taken the plates off our car. After having to explain the situation multiple times (because it is such an outrageous thing to happen), we did get confirmation that they had taken the plates off our car and had put one of them onto another car a customer had driven off in. While this was a HUGE mistake, I understand that mistakes happen. What we are most frustrated with is how they proceeded to handle the situation. They offered no sympathies, not a single apology and no attempt to rectify the situation or come up with a solution to get our plates to us/get us a car that we can drive. The general sales manager was blame-shifting, dismissive and accusatory. My husband had to contact them multiple times over the next 24 hours and ultimately had to threaten filing a police report for stolen plates before they finally gave them back to us. Needless to say, the Joseph Buick GMC license plate cover they delivered along with the plates is in the trashcan...

This dealer never responded to my inquiry! As of the writing of this review, they still have not responded.