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Ocean Cadillac

(1,527 reviews)
Visit Ocean Cadillac
Sales hours: 9:00am to 7:30pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:30pm 7:30am–6:00pm
Tuesday 9:00am–7:30pm 7:30am–6:00pm
Wednesday 9:00am–7:30pm 7:30am–6:00pm
Thursday 9:00am–7:30pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
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2024 consumer dealer award 2020 consumer dealer award

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New (786) 472-8360 (786) 472-8360
Used (786) 472-8441 (786) 472-8441
Service (786) 472-8376 (786) 472-8376

Inventory

See all 285 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2018.
Ocean Cadillac in North Miami offers a modern, luxurious dealership experience with a full lineup of new and certified pre-owned Cadillac vehicles. Our state-of-the-art showroom features the latest in service technology and award-winning customer care. As part of the Murgado Group, we deliver sophistication, personalized attention, and white-glove service that keeps drivers coming back.
Buying Made Simple

Service center

Phone number (786) 472-8376

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,527 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ocean Cadillac from DealerRater.

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Dealer advertises loaner vehicles but never once have had

Dealer advertises loaner vehicles but never once have had one available for my many services. They also overcharge for parts and labor

Dealer advertises loaner vehicles but never once have had

Dealer advertises loaner vehicles but never once have had one available for my many services. They also overcharge for parts and labor

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Great customer service and timing.

Great customer service and timing. Very good experience to be honest. Still waiting on a part that is on back order

Great customer service and timing.

Great customer service and timing. Very good experience to be honest. Still waiting on a part that is on back order

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Fabio Arciero (954) 993-9242

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It was very fast and they was very attention to me and my

It was very fast and they was very attention to me and my car. Take me back my home free.

It was very fast and they was very attention to me and my

It was very fast and they was very attention to me and my car. Take me back my home free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Service Manager - Fabio Arciero (954) 993-9242

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Easy process!

Easy process! Smooth process! Highly recommend to anyone looking for an easy process and a beautiful car!

Easy process!

Easy process! Smooth process! Highly recommend to anyone looking for an easy process and a beautiful car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Ocean Cadillac are glad to have you as a customer. General Sales Manager - Jack Mitrani (954) 471-2704

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It took about 20 minutes to find a salesman within open

It took about 20 minutes to find a salesman within open hours. Juan was fine in the sales process, there were a lot of people in the room with me in general. I came back the next day to get gas and such for my car since it was purchased late the day before. However, the car was never detailed even when I went back the day after and even the Sunday after purchase. The windshield was foggy, there were small mud splatters on the side of the center console on the passenger side. I tried to book a tint appointment that day and had to go through another representative that would set it up for me instead of waiting for a response from service.

It took about 20 minutes to find a salesman within open

It took about 20 minutes to find a salesman within open hours. Juan was fine in the sales process, there were a lot of people in the room with me in general. I came back the next day to get gas and such for my car since it was purchased late the day before. However, the car was never detailed even when I went back the day after and even the Sunday after purchase. The windshield was foggy, there were small mud splatters on the side of the center console on the passenger side. I tried to book a tint appointment that day and had to go through another representative that would set it up for me instead of waiting for a response from service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Paige: Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. General Sales Manager - Jack Mitrani (954) 471-2704

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Your telephone service is the worst I’ve ever seen

Your telephone service is the worst I’ve ever seen getting to speak to a human is absolutely absurd. Your staff is good, but your phone service is terrible.

Your telephone service is the worst I’ve ever seen

Your telephone service is the worst I’ve ever seen getting to speak to a human is absolutely absurd. Your staff is good, but your phone service is terrible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Steven, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. General Sales Manager - Jack Mitrani (954) 471-2704

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Since I started to contact Ocean to check about the new

Since I started to contact Ocean to check about the new Escalade I was very well treated and during the purchase process even better ! All team is great ! Specially Michael !!

Since I started to contact Ocean to check about the new

Since I started to contact Ocean to check about the new Escalade I was very well treated and during the purchase process even better ! All team is great ! Specially Michael !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! General Sales Manager - Jack Mitrani (954) 471-2704

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Michael is always helpful and professional.

Michael is always helpful and professional. Staff are polite, food is great, and car wash after service is a nice bonus.”

Michael is always helpful and professional.

Michael is always helpful and professional. Staff are polite, food is great, and car wash after service is a nice bonus.”

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Service Manager - Fabio Arciero (954) 993-9242

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Great dealership they care about clients very

Great dealership they care about clients very professional. Best cadillac dealership I have been to

Great dealership they care about clients very

Great dealership they care about clients very professional. Best cadillac dealership I have been to

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. General Sales Manager - Jack Mitrani (954) 471-2704

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Not very truthful in their tactics .

Not very truthful in their tactics . Also very non professional at returning phone calls . Be very careful on extended warranties . They work with 3 companies who are very shady.

Not very truthful in their tactics .

Not very truthful in their tactics . Also very non professional at returning phone calls . Be very careful on extended warranties . They work with 3 companies who are very shady.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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