Ocean Cadillac

This place is a scam. Brought in Cadillac XT5 for service. First, they tried to sell me a new battery for $525. New batteries cost in the $250 range. Then the invoice of all the other work didn't add up correctly. Then they charged a credit card fee of 3%. Who brings cash? No dealer ever charge CC fees on service.

Horrible! Bought a brand new escalade esv, which came with paint damage. Now just going back and forth with them!

Terrible experience while trying to purchase a vehicle out of state. We agreed to numbers and was waiting on the salesman (Charlie) to send over the final agreement. In the meantime he informed me (within 10 minutes) that someone walked into the dealership and purchased it. When in reality they did not want to deal with us because we had outside financing and weren’t willing to finance through them. Due to using a credit union we were informed we needed to wire the funds which was no problem. Very unprofessional.

Great experience from start to finish with Willy! He was professional, knowledgeable, and truly listened to what I was looking for. He made the entire process smooth and stress-free and most importantly no pressure, just honest guidance. I felt confident in my purchase and really appreciated the excellent customer service. Highly recommend!

Great experience at Ocean Cadillac. The whole process was smooth, professional, and straightforward. Special thanks to Willy, who was extremely helpful and professional throughout the purchase. He answered all my questions and made the entire process easy and stress-free. Highly recommend the dealership, and definitely ask for Willy if you visit.

Excelente servicio Adriana y Antony Linar recomendaciones servir agua y golosina para los clientes en espera de reparaciones de sus autos

I contacted the dealership and spoke with Michael Lombrozo about a vehicle listed on their website for $73,000. I met with Michael in person and sat down in his office to go over the details. I was then informed that the actual price of the vehicle was $78,800, and the $73,000 listing was a mistake, allegedly reflecting what they had received for the vehicle in on trade. This is when Melvin Pichardo, who introduced himself as the manager, stepped in. He acknowledged the online price was lower but explained he couldn’t sell it for that amount because the dealership wouldn’t turn a profit. After speaking with the vehicle's previous owner, I learned the dealership had paid less than $70,000 for it. The pricing discrepancy gave the whole situation a feel of a classic bait-and-switch. Update: The vehicle currently sits unsold for over 10 days at the dealership and has been reduced $2,000 since my visit.

TERRIBLE DO NOT GO TO THIS DEALERSHIP ! Take the drive to braman or pines or any other one, they stole all my belongings when I took my car to service and simply said there’s nothing we can do about it , and when I asked for a manager they told me he was busy and there was nothing they could do, not even a coffee mug was given or a sincere apology terrible for brand name I have a 2026 Cadillac Escalade fully loaded not the cheap one either place is nice but that’s about it wouldn’t recommend it AT ALL

We receive on invitation to visit the dealer from Miguel and Joel only to show new vehicle with new promotion and we went just to see the offer with no intention to buy But after drive and optic 2026 we was interesting but we dint thing to by But tthis to gays was very professional and convince us the grate option Finaly we agree whis payment and get of the dealer with new optic 2026 very happy with the acquisition Thank you Miguel and Joel for your grate job This is the third Cadillac in two year that we by from this dealer And we will comeback for the next one Thank you We recommend this dealer

Michael Lombrozo was a true professional from the initial contact all the way through delivery of my new Lyriq. He made everything easy and straightforward. No games, no xx. Very detail oriented. When he saw that two valve stem caps were missing on my car delivery, he immediately found some and made sure everything was perfect. He took the time to go over all the features and made sure I was satisfied with everything before we left. I wish all car sales consultants were like him. Thanks again Michael. When I'm in the market for another Cadillac, you will be the 1st person I call! 10/10.