Spikes Ford

Service was fast And the people were very polite My car was in-and-out in a very timely fashion They were constantly calling me and giving me updates on my car The offer me a wry go drop me off game a little coupon for a free car wash Over all the services all in very very good at spikes

I was help very politely and the problem was Fix without any Issues

Sales rep. was excellent, not to happy with interest rate but that was the best rate ford was able to offer me.

Excellent customer service I would recommend this place to my family and friends

Timely and friendly service. Followed up after I picked up my vehicle to answer a question I had.

Service is great all the time . Staff is extremly friendly and knowledgeable

I had a problem with my navigation system, which includes, radio, GPS , cameras and phone contacts. I went by the dealership and eas told that I would have to wait a week before they could even look at the problem. After a couple of weeks I went back and left the vehicle. The next day I was told that a part would have to be ordered and I could pick it up and they would call me when the part arrived. Almost a month later, no call. I called the service desk and they told me that the part had arrived 4 days ago. I'm not sure if they expect people to read minds or what . I finally took the vehicle but had to leave it over night and struggle to find a ride home and work the next day. I asked to speak to the supervisor to explain the inconvenience and lack of concern by his staff. Long story short, he made it clear he didn't care and even offer me to do what he called a voluntary repo of my vehicle when I asked if I could return it and purchase another one somewhere else. Worst customer service I've ever experienced. I will never purchase another car at this dealership and warn anyone that if you ever need to service your vehicle, you are in for some serious frustration here.

My experience was altogether amazing. They listened to my concerns, my wants and worked hard to meet those needs and were successful.

Customer service, Judy Torres did a great job in resolveing my vehicle problem. Very professional and responded quickly to provide answers. Very satisfied. Thanks

Pleased with service department not sure pleased with the purchase aspect