Al Packer Ford Royal Palm Beach

After an unpleasant experience with a Lake Worth Ford Dealership (they wrecked my SUV on their property), I decided to take my next repair to Al Packer West. I delt with Mr. Luis, Rosado, a service advisor, who was helpful. Gotta give both him and the mechanic 5 stars. Runs well, no start up clatter from the VVT, no dents and no bent frame. Thanks all, I will return again when I need your service.

After an unpleasant experience with a Lake Worth Ford Dealership (they wrecked my SUV on their property), I decided to take my next repair to Al Packer West. I delt with Mr. Luis, Rosado, a service advisor, who was helpful. Gotta give both him and the mechanic 5 stars. Runs well, no start up clatter from the VVT, no dents and no bent frame. Thanks all, I will return again when I need your service.

They need to add an option for half star or no star. I bought a truck from here and had it shipped to northern Florida. The whole process was a nightmare. Very poor communication, very slow at what they do, but that's not why I'm posting this. I am posting here today because on arrival of my truck, that they claimed had a 120 point inspection, was dropped off with a snapped off antenna, zip tied driver seat, sticker rear window, driver door that won't close, broken grill, blown shocks, busted cv axle, and literally the rear bumper falling off, I have pictures and videos. I told the general manager Tracey I would not accept the vehicle unless he agreed to pay for the bumper and grill at the least. He agreed to write a check for what the body shop said it would cost. I have this in email. I sent him the invoice from the shop and he said the check was on the way, that was over a month ago, I again spoke with him last week, he said he was shipping it out that day, I just spoke with somone else now because I can't get anyone in management on the phone and they are once again telling me the check is going in the mail tomorrow. They just keep giving me the run around, ALSO the standard warranty they claim comes with every vehicle, doesn't even exist, I tried to get them to cover the cv axle and they said you have to purchase a Warranty, that there is no warranty that comes with the vehicle....AND TO TOP IT ALL OFF I still am yet to get my copies of any and all paperwork, Tom in accounting has also been dodging our calls, wont even return a messege. you'd literally think you bought a stolen car. It's sad I have to post on here because noone in the store will get Mr packer on the phone for me. Or just send me the check that was promised and let me be on my way.

Mike Ferretti leaves me a voicemail pertaining to order a truck. Slams the phone down it didn’t hang up and then calls me a stupid idiot

We bought a Ford F450 2023 at Al Packer Ford and we wanted to build our credit with Ford.com . Al Packer Ford decided to sell our contract to a Financial Bank since they pay more then Ford.com. Tom at the Finance Department was the worst . he didn't know what he was doing and it took 5 hours to prepare the papers.

Very rude eople in service. They do not like to be corrected. They seem to be xxxxxx. It alll starts with the Manager and this guy is condescending vengeful and incompetent. As a Lincoln owner for 40 years i have never had such horrible service and will never do business with these fools and i will make it my mission to save others from this group of zealots. I am spreading the word to whoever will listen and will be posting these reviews on every site available.

I urge you to walk up to the Service Department BEFORE buying any vehicle from this Dealership and ask "any service advisors" that your vehicle just light up the check engine light and you need to get repaired right away because its the ONLY transportation you have it and the service advisor its going to tell you Sorry we can't see your vehicle for 3 weeks would you like to make an appointment? 3 weeks from now? this dealership IT'S a total Joke!!!!!! 3 weeks to get a vehicle in to see what's wrong with is unacceptable. I asked to Speak with the service manager and he told me too bad you're welcome to take to ANY OTHER DEALERSHIP. I called a different ford dealer at 10th Ave one in Lake Worth and was told to bring it to be serviced right away and was asked if I need to be towed. really Al Packer Ford Royal Palm Beach its by far the worst dealership I've ever dealt with!!! 0 Customer Service.............

I wanted a 2022 Mustang that they didn't have. They tried to sell me a 2021 Mustang but the price was too high and they didn't offer me enough for my 2017 Mustang. Thus they lost a sale.

This dealership doesn't even deserve 1 star and needs new management. My husband purchased a used truck from this dealership, and in less than 1 week had a problem with his transmission. He called and brought the truck back to have them look at it. Sure enough, it needs a new transmission. The manager, Mark Catasus, said he would have it fixed, yet now refuses. My husband was picketing at the dealership today, and Mark threatened to come to our house tonight with a sign saying my husband is a pedophile!! They are HORRIBLE!! Ripping off innocent people and lying? That is so wrong. Please do not buy here.

I have purchased 2 vehicles through Don. He has always been very helpful and full of suggestions and ideas that have been very helpful to me. He's always stayed in contact and has been available every time I have called him with questions even after my purchase.