Al Packer Ford West Palm Beach

Dealing with Joe was a great experience. He helped me find a vehicle that suited me. Joe is knowledgeable and helpful during the entire car buying process.

Great dealership! Joe was fantastic and helped me find my dream car! I recommend Joe to all my family and friends.

Joe helped me order my Bronco Sport this passed year and boy am I in love with it! He made the process so easy and comfortable. Thanks Joe!

Justin was a pleasure to deal with. He’s clearly an expert and made me feel comfortable throughout the process. I was treated fairly and with respect. I will be back for the next vehicle.

I had a deal to purchase a Maverick with the sales rep Billy and was driving to pickup the truck. The GM knew of the deal and was part of the process and knew I was on my way to purchase the Maverick. I get 2 miles from the dealership and my sales rep Billy calls and says they sold it to another guy! I was 2 miles away and they sold it! And they knew I was a done deal. What a horrible dealership

great for the sale, If you need service forget it, they suck, will never deal with them again, Wayne Akers treated me so much better, my next purchase will be with wayne akers

Awful customer service when i needed them most. Could not get in touch with them after being on hold for over 2.5 hours. When I was second in line (after originally being #150 when i first called) they answered and hung up. Needless to say I should have hung up a long time ago but they were the closest dealership I could tow my car to. I highly doubt at the time of my call that they were that bogged down and if they are they should invest more in customer service. I cannot comment on anything else really but their customer service alone is enough to warrant a single star.

Sent a truck there for service and service was terrible. DONT GO TO THIS DEALER. FIND ANOTHER DEALER. KIDS ARER RUNNIG THIS PLACE AND THEY DONT ANSWER PHONE, ARE RUDE, PUT YOU ON HOLD, HANG UP ON YOU. I HAD TO BE TRANSFERRED 4 TIMES TO PAY THE BILL. PLACE IS A JOKE. BUY A TOYOTA DO YOURSELF A FAVOR AND STAY AWAY FROM HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! RUNNNNNNNNN> RATING IS ZEROOOOOOOO.

Yesterday I scheduled a service appointment for the earliest availability, 2 weeks from today. As with the other times I’ve scheduled appointments at other Ford locations, I didn’t enter my VIN. This morning I received a call to ask if the service visit should instead be a battery replacement (when I clearly said in the appt form that my suv is on its 3rd battery in 9 months with the 3rd being installed by a Ford service center at the start of July and with the vehicle dead within 2 weeks so I need whatever the actual issue is resolved. I explained this again and said this would not be another battery replacement, I need them to solve the actual problem. Then the person who called told me that when I drop it off it will be 2-4 days for the vehicle to be checked, the appt is just to schedule the drop off and speak to the service manager. I asked to clarify this as it doesn’t make sense to schedule an appt and then the car not be worked on for days and I’ve never been anywhere else where scheduled appts are handled this way. She confirmed this was their process. She then asked for the VIN and I explained I didn’t have it. She said she would need it to schedule the appt (I already scheduled online myself the night before) and if I didn’t provide the VIN by noon I’d lose my appointment time. In frustration I told her to cancel the appointment and that they have ensured I will never purchase another Ford again. She said nothing else and disconnected the call. Excellent customer service. Also the last part wasn’t an exaggeration. This is my 3rd Ford and I will never own another after the horrible service I received from this dealership and the RPB location.

I bought a 2012 mustang, and it has no spare tire or jack stand, they were both missing. Very disappointed.