Jaguar Palm Beach

We purchased a CPO (Certified Pre-Owned) 2014 Jaguar XJ from Palm Beach Jaguar with 29k miles in September 2017. The ad and sticker (which I still have) on the car promoted it as a CPO with a warranty of 7 years from the original service date. Our XJ’s original service date is 3/2014. Fast forward almost 3 years later and they have cheated us 1 year on our warranty by stating that the CPO warranty is for six years not seven. If you look on all Jaguar websites today, it clearly states that a CPO vehicle has a seven year/100k mile warranty. As of today, our car has 43,000 miles on it, so it should be covered until March 2021. Jaguar only covered our CPO until March 2020 and has stolen our last year warranty from us. We have had numerous conversations with both the dealer we purchased the car from (Palm Beach Jaguar; along with the corporate office(Jaguar/LandRover) over several months attempting to resolve this matter and they are blaming each other while we as the customer are victims of their shenanigans. Currently I am still waiting for a resolution from Carrie at the corporate office on this matter. When we bought this car, we were considering buying a Jaguar XJ or a LEXUS LS. @ Lexus their CPO vehicles are warranted 6 year/100K miles, and our sales reps (Arthur/Shawn Price) emphasized repeatedly that Jaguar beats Lexus on CPO warranty covering their cars’ an extra year. Turns out that was a lie, & they continue to perpetuate this false advertisement to this day in order to make a sale. This is the second Jaguar we owned and had intentions of purchasing a Range Rover SUV, however, seeing how they will not honor and stand by their word with regards to this warranty we will RUN to Lexus and sound a warning to all we know about Jaguar/LandRover dishonest practices.

My buying experience with Jaguar Palm Beach was exceptional. Special thanks to my sales rep Don Cody for his consistent professionalism and their management team (Jim Horton and Britt Henriksen) for going above and beyond to put together a really fair deal. This is my 3rd Jaguar purchase from this dealership and it is easy to see why Jaguar Palm Beach is the #1 Jaguar dealer in the country. They always have a great selection at very competitive pricing backed by a great service department.

I have not been unhappy with my F-Pace or the dealership in West Palm ever. Love my car and the service department is the best. Several patrons were in lounge waiting on vehicles and we all agreed Dave is the best service manager any of us have ever had. Thank you for making what can be a aggravating experience go so smoothly.

Great service! Great convenience having pick up and return on same day.Valet drivers should be wearing masks and gloves until pandemic is under control!

PALM BEACH JAGUAR IS ONE OF THE VERY FEW DEALERSHIPS THAT I WOULD RECOMMEND TO ANY ONE WITH REGARDS TO EITHER SALES OR SERVICE. BRIAN AND STEVE IN SALES ALONG WITH SUSAN IN SERVICE ARE EXTREMELY PROFESSIONAL AND A PLEASURE TO DEAL WITH.

Thank you Susan Fox for always great service!!!! My car looks like new....I love my car so hard to replace it and it is a 2015..

Friendly people and fast service. Susan is great she always keeps me informed. The best service center in town. Great facility and awesome service. Thanks Jaguar of Palm Beach.

The best service center in town. Friendly staff, great facility and awesome service. I would recommend Jaguar of Palm Beach to everyone. Thank you Susan.

As always, I received courtesy service. Armand was most helpful and was able to give me a reduced price on my new battery and his staff was able to finish this service in less than a half hour.

I've been using this dealership for at least 6 years, and I've never been disappointed. They've always taken care of my cars to my satisfaction.