Reviews
Mullinax Ford of West Palm Beach had a 2024 F-150
Mullinax Ford of West Palm Beach had a 2024 F-150 Lightning Lariat advertised for $35,735 with an MSRP of $49,590. I sent a message through Cars.com stating that I wanted to purchase the vehicle for the price in the listing. I received a response from the dealership with a completely different price the vehicle. I provided a link to the posting and screenshot of the $35,735 price and said that I wanted to purchase the vehicle offered at this price. After my reply I did not receive any follow-up emails. The next day, I noticed the dealership had changed the listing and increased the price. Afterwards, I continued to get emails from the dealership asking if I want to purchase a vehicle. Either the dealership is engaging in bait and switch tactics or it uses Cars.com as a proxy to collect and misuse customer contact information under false pretenses. Either way, the dealership uses shady practices. It is unclear if there is any potential recourse. That said, I plan to report them to the state Attorney General and to the Ford Motor Corporation, for these practices.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We apologize for the confusion caused by the pricing error. Due to a clerical mistake, the MSRP was listed at $49,590 instead of the correct price of $79,590. The error was identified and corrected shortly after, and we appreciate your understanding. We sincerely apologize for any inconvenience this may have caused." Bren Nicolas General Sales Manager Mullinax Ford West Palm 561-845-2900 #2272
Since I contacted this dealership, the communications was
Since I contacted this dealership, the communications was so cordial and helpful. Everything was done as I expected. I felt I was talking to people I knew since ever. The quality of their vehicles is great as long you follow the. scheduled maintenance. Im so happy with my new FORD vehicle. Thank you Ford dealers people and awesome, polite, handsome and very helpful seller MICHEL I already showed and recommended this seller to a friend who got in love with my new ford vehicle . Thank you, thank you so much to all the MULLINAX FORD DEALERS STAFF 🩵✨
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your heartfelt review, Jen! We’re delighted to hear how helpful and friendly the communication was and that Michel provided such a great experience. It’s wonderful to know you’re enjoying your new Ford, and we truly appreciate your recommendation to a friend—it means the world to us!
Bobbie said the correct words and did not make me feel
Bobbie said the correct words and did not make me feel like a child. And Jerrimy is by far the best finance person I have ever dealt with buying a vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your thoughtful review! We're glad Bobbie made you feel respected and Jerrimy provided exceptional assistance in the financing process. It's great to hear that your experience with us was so positive!
This is in reference to their Service Department and
This is in reference to their Service Department and attempts to even get service scheduled. I sustained a flat and attempted to get an appointment with the Mobile Service to replace the tire. I called and left a message via the website on Friday, I left a second message on Saturday and also notified them via chat and was not contacted until 10:45 AM on Monday. I was informed that contrary to the website, no tire service was availble vai Mobiel Service and I could not get in to replace a single tire until Friday. When I asked to speak with a manager, I was sent to voice mail. I have been promised a call from a manager and after two hours, no call. I have now scheduled to replace the tire tomorrow with another firm.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
It was a pleasure speaking with you, and I'm glad the tire issue was able to be fixed. Thank you again for helping us identify and resolve the flaw in the chat tool on our site – we've since corrected the issue. I also appreciate your kind words over the phone, and we look forward to working with you again in the future.
I have been buying cars from Mullinax for many years!
I have been buying cars from Mullinax for many years! Ronnie Butts and Ray Bowen are top notch! Thanks for my new Bronco! Love it! Ford Family❤️
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyal support and fantastic review! We're thrilled to hear how much you love your new Bronco and that Ronnie and Ray provided top-notch service. We’re proud to have you as part of our Ford family and look forward to serving you again!
Captain Curtis and Bobby very personable and handled
Captain Curtis and Bobby very personable and handled everything smooth on my car deal!!!! AWESOME!!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your awesome review, Dv! We're delighted to hear that Curtis and Bobby made your car deal smooth and enjoyable. We truly appreciate your kind words and look forward to helping you again in the future!
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Great experience buying a new truck!
Great experience buying a new truck! Very personable and honest! Would recommend to my friends and family
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review! We’re so glad you had a positive experience and appreciated the personable and honest service. Your recommendation means a lot to us, and we’re thrilled to have earned your trust!
Great service and friendly staff, great selection to
Great service and friendly staff, great selection to choose from and very helpful with no pressure 😀
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to hear that you had a great experience at our dealership! We look forward to working with you again soon!
Car was sold before i could get it.
Car was sold before i could get it...but i like your company Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your feedback, George! We're sorry to hear the car sold before you had a chance to purchase it, but we're glad to know you still had a positive impression of us. We hope to assist you in finding another great option soon!
Josh and Vince were both awesome.
Josh and Vince were both awesome. I really enjoyed working with them! Highly recommend them
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the terrific review and recommendation! We'll pass your kind words along to Josh and Vince!