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Just leased my third Mazda today from Ed Howard Mazda in Sarasota. Their team is the best I've dealt with in my life, and I've had Hondas, Toyotas, Infinitys,... and more. The cars are pleasing to the eye (especially the new Mazda 3 Hatchback), but there's more that's pleasing that looks....and that's customer care and service. They get an A + in that department. Thankyou, Tom Harvey, for being my trusted salesman. You made me smile today as I drove off the lot in my new car!
I never thought I would post a review on purchase of a used car from a dealership, but what I experienced today is worthy of note. Had the pleasure of... working with Matt Schultz (who came over from the Ed Howard Lincoln Sales next store) and Jonathan Podplesky from Ed Howard Mazda. Professional, thorough, efficient, and absolutely sensitive to my needs. compared to some others I have dealt with, they set a new service level. must be a reflection of Mr. Howard, who clearly has passion for customer service in both their processes and the people he picks. thanks guys, you set a new standard!
We rented a brand new CX-5 while visiting the area and found the radio did not work at all. Talked on phone with Steve Wilkinson, a salesperson and he... said to stop by, so we did. As he was getting a technician to help us, his manager(I believe his name was Ray) yelled at him and the tech for helping us! So the tech left and Steve popped the hood and looked at the fuses. The radio fuse was missing so he put one in and the radio worked. Steve knows real customer service; sadly, his manager did not. We try out certain rental cars to see if we want to buy, so Steve was right to help us for a future sale. First impressions really count! Thank you, Steve W!
Very friendly and accommodating dealership. Can not comment on the repair as we have not yet picked our car up. Will definitely use for service in the... future.
Please don't buy a car from here. I bought a used BMW . It has a major engine problem in less than 30 days. The manager says he can take care of me by... trading it in for $7500 when I just paid $12500 for it. Please don't buy here the manager is the worse in customer service I ever had.
We offered alternate options for the customer and he turned us down, we try to help all our customers in everyway possible. Car was sold as-is and the... customer was aware of that at the time of purchase. We strive to make every customer happy with every used vehicle.
READY TO HELP WITH KNOWLEDGEABLE PEOPLE THAT WERE WILLING TO HELP WITH OUT AN APPOINTMENT EVEN THOUGH YOU COULD TELL THEY WERE BUSY. DID NOT RUSH JUST... STAYED ON TASK , PROFESSIONAL
Recently I shopped for a new Mazda3 Hatchback at Ed Howard in Sarasota after being disappointed by my auto shopping experience in Charlotte County. I... worked with Steve Wilkinson and Jon Zimmerman and found both to be friendly, helpful, and genuine. They were able to get the car I wanted from another dealer and offered a price that was well within my target range--no tricks or haggling. Ed Howard is a family owned dealership, and it shows. I met many of the other staff members once I had purchased my car, and they all seemed happy to have my business. So far I think my Mazda3 is a terrific car, and I look forward to working with Ed Howard to keep it in great shape. Thanks again to Steve and Jon for making it easy to choose Ed Howard over other dealers. I'm happy to have a new Mazda3 in the garage beside my 2000 Mazda Miata.
To summarize...I called and spoke with Jon Zimmerman and simply laid out my needs/wants and financial structure. He listened and did not try to steer me... away from my initial needs. He provided the precise car I was looking for, in fact a certified pre-owned, which was fine. I am pleased thus far and am spreading the word to all who ask about my beautiful "new" Mazda6. The entire time spent talking model, price and then the closing of docs...maybe totaled 45 minutes. Great job at cutting thru the nonsense and simply providing what the consumer wanted...that was my experience.
Marcelo made the buying process relatively easy by providing assistance with the sales manager in negotiating a fair price plus arranging storage for... the purchased vehicle.
Simple negotiations on buying car, helpful pleasant staff who were willing to discuss the best deal. There was a delay in picking up the car due to Bank... Holiday and transfer of money and they were very accommodating that collecting the car be delayed for a further day,