Reviews
Great attention to detail and customer service. End to end process was easy and efficient.
Great attention to detail and customer service. End to end process was easy and efficient.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
After a frustrating experience at a different Ford dealership it was a pleasant experience to have not just one but two service department employees both respond immediately and with a "Can Do" attitude. My recall repair was scheduled and done within a couple of days from initial contact. The courtesy shuttle was an added bonus making it possible for me to get other work accomplished. It was a great experience and I will definitely only call Walker Ford in the future!
After a frustrating experience at a different Ford dealership it was a pleasant experience to have not just one but two service department employees both respond immediately and with a "Can Do" attitude. My recall repair was scheduled and done within a couple of days from initial contact. The courtesy shuttle was an added bonus making it possible for me to get other work accomplished. It was a great experience and I will definitely only call Walker Ford in the future!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Had the mobile truck come fix a recall It was perfect not to wait at the dealership
Had the mobile truck come fix a recall It was perfect not to wait at the dealership
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our experience at the service department was super! On the first day Jorge was very helpful to a new service advisor and mentored him as he attempted to solve our problem. He made an appointment for us in case resetting the code didn’t work. He greeted us at the scheduled appointment the next day as the check engine light had come back on. He kept us informed about progress throughout the repair. Unfortunately when we got in the car the light was still on and he very quickly took it back and consulted with the shop foreman. He brought our car back to us relatively quickly and told us to come at 8 the next morning and the issue would be resolved. The next morning we were greeted by Ryan and he also did a great job of taking care of us. We decided to take a loaner and Chris was friendly and helpful with that process. Our car was ready early that afternoon and the caller notified us that the wrong part had been installed the previous day. Ryan was quick to get us our keys and we were on our way. Thanks for the service we received.
Our experience at the service department was super! On the first day Jorge was very helpful to a new service advisor and mentored him as he attempted to solve our problem. He made an appointment for us in case resetting the code didn’t work. He greeted us at the scheduled appointment the next day as the check engine light had come back on. He kept us informed about progress throughout the repair. Unfortunately when we got in the car the light was still on and he very quickly took it back and consulted with the shop foreman. He brought our car back to us relatively quickly and told us to come at 8 the next morning and the issue would be resolved. The next morning we were greeted by Ryan and he also did a great job of taking care of us. We decided to take a loaner and Chris was friendly and helpful with that process. Our car was ready early that afternoon and the caller notified us that the wrong part had been installed the previous day. Ryan was quick to get us our keys and we were on our way. Thanks for the service we received.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic service. They got me in quickly and explained everything that was needed..The waiting room was clean and very comfortable.
Fantastic service. They got me in quickly and explained everything that was needed..The waiting room was clean and very comfortable.
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- Buying process
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Big Dealership with a down home feel to it, they get you right in and are honest and up front.
Big Dealership with a down home feel to it, they get you right in and are honest and up front.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mark, thank you so much for your positive comments about Walker Ford Company! If you have any further questions, please don't hesitate to reach out!
Negotiated trade and price by phone. When I got to the dealer the paperwork was quick and everything was as negotiated. My new Ranger was clean and ready to drive away. The staff was courteous and knowledgeable.
Negotiated trade and price by phone. When I got to the dealer the paperwork was quick and everything was as negotiated. My new Ranger was clean and ready to drive away. The staff was courteous and knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Walker Ford Company. If you have any further questions, please give us a call. We're always happy to help!
Everyone was very friendly and helpful. Tracy and Gloria were very patient and willing to work with me.
Everyone was very friendly and helpful. Tracy and Gloria were very patient and willing to work with me.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I used the pickup delivery option. It was excellent. I was kept notified of time frames. All was on time.
I used the pickup delivery option. It was excellent. I was kept notified of time frames. All was on time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for leaving such a great review and high star rating. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
They had a good selection of trucks and the sales person was very friendly and knowledgeable.
They had a good selection of trucks and the sales person was very friendly and knowledgeable.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!