Reviews
Great Van
I would to thank Amy and Rich for their kindness in our recent purchase. You both listen to what we needed and understood and went to all extremes to help fill that demand,and what a wonderful job you both did,your awesome team.,will send all my friends and family your way. Our Van is great and you made it happen easy and fast. Well look to see you as we intend to have our service done at your dealership Sincerely your friends Dennis and Vina
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
WONDERFUL BUYING EXPERIENCE!
While I was still in love with my 2002 Jeep Liberty, my husband was insistent that it was time to get over it and find something that would make me even happier. This resulted in a totally open-minded car shopping experience in that I was reluctant to give up my Jeep, and not set on any auto make/model. After a few weeks of test driving a few vehicles, my preference narrowed to the 2014 Honda CRV and Kia Sorento. It was a pleasure dealing with Tom Buck, Sales Associate for Hernstein. He quickly grasped my emotional attachment to my Jeep, and he did not pressure me with "sales" talk. His very easy, accommodating manner allowed me to consider this important decision without feeling rushed. Tom's knowledge of the Kia Sorento's features and functions was extremely helpful, and he patiently explained the convenience and importance these amazing systems are capable of providing. His follow-up after the sale was finalized, has been appreciated; he honestly cares that his customers are satisfied. Thanks Tom Buck. We will highly recommend you to others!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
smooth buying process
Had some time to kill before a dr's appt. Wife and I were looking for a 4WD pickup, that was also an extended cab. Thought about Herrnstein's Chrysler behind Lowes, and went there to see what they had on their lot. Amy Hubbard met us, we told her what we were looking for. She took our information, and within 10 minutes, she came back with three vehicles to look at. She was not pushy, seem genuinely interested in helping us. All in all, this was the most smoothest buying at a dealership that I have EVER had! When we are in the market for another vehicle, THIS is the place we will be coming to in the future. I wish all dealers were like this. The people at Herrnstein were all very courteous.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hassle- free buying
Great buying experience. Have purchased 3 vehicles from this dealership. Sales staff is always courteous and extremely efficient. Thanks to Shawn, Jeff and Faith for your professionalism!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
scryder
We were looking for a mini van. Amy Hubbard from sales was pleasant to work with and helped us with the purchase. Negotiation was key to our buying from this dealership. We had shopped at several dealerships and Herrnstein's made the purchase easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
FABULOUS Service here!!!
This is the 3rd vehicle I have purchased from this dealership. They are extremely helpful and this was the easiest, smoothest, most enjoyable car buying experience yet! I highy recommend them and will certianly go back there in for future purchases! I ABSOLUTELY LOVE my new 2014 Kia Sorento!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
An overall great experince
Recently just purchased a 2014 Jeep Grand Cherokee from Herrnstein Chrysler of Chillicothe. No hassle, low pressure, willingness to help, an entirely great experience. I appreciate this so much with a large purchase like this.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Sales people
My buy on my Kia Optima was great. Amy took care of details & made the sale come together. She worked to get me a good value on my trade-in. Very satisfied with experience there.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent new car purchase experience.
Mr.Tom Buck, sales associate with Herrnstein Chrysler Dodge Jeep and Kia, made our out-of-state car purchase for our daughter, a pleasant reality. He was extremely helpful, found out much needed information for us, and stayed in contact with us during the process. He was not pushy in anyway, and I feel he had our best interest at heart. We would strongly recommend Tom Buck to anyone who is thinking about purchasing vehicle. Thank you Tom and the Herrnstein dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wonderful customer service
I have purchased several vehicles from Herrnstein in the past and have never been disappointed. Every visit includes friendly customer service from the staff. There is no reason to go elsewhere for your car purchasing needs. Special Thanks to Viren.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase