INFINITI of Tampa

Dealership had a good amount of cars to select from and a convenient location. Service area is nice and have had a good experience in that service department... in the past.

BUYER BEWARE, STAY AWAY…VERY SHADY SALES TACTICS AND THEY DO NOT HONOR THEIR WORD. Went in with a friend TWO months ago as a return customer (HUGE... MISTAKE) to lease another Q50 since they were soooooo excited to offer him a new lease deal. Their words “all you would have to do is turn over your keys and take a new one” turned into a 2+ month battle now. They also stated and put in writing that they would take care of ALL remaining payments on the lease as part of the pull ahead program and to this date, Infiniti Financial is saying the dealership did not tell them anything about that promise and several months of past payments are owed along with over mileage fees. We have in writing that Infiniti of Tampa would take ALL remaining payments, it was discussed in person when they pretty much begged us to come in to make a deal and it is also on the customer due bill that Infiniti of Tampa will take care of all remaining payments yet 2+ months of back and forth emails has not solved a thing. One of the many shady sales people had the nerve to say “this is a TODAY only deal” as another sketchy way to drag a poor customer in…I feel like this is a Billy Fuccillo tactic to make a “huge deal” or in this case…a HUGE mistake on our part. These sales people were so fast to reply to emails when they wanted to get him to come in and make a deal but after that, silence. No communication, no return emails, 100% shady sales tactics and no honor of the promises which are even in writing (oh Morgan and Morgan, this is a perfect type of lawsuit for you along with the Better Business Bureau). To make it worse, they also stuck him with a big ole bill for over mileage even though the sales guy said to us in person “you are good with miles” right after he was in the car checking it out…hmm…failed to say anything about mileage fees. So, a return customer in his third Infiniti gets treated this way…NEVER AGAIN WILL ANY OF US BUY FROM THIS SHADY PLACE. The minute he knew the deal was done in the dealership, the sales guy quickly left us for another poor sole who walked into buy a car…not even a walk to the car to say congrats or show anyone how to operate the gadgets…clearly a sales only place, screw the customer. No communication, no one wants to clear this up, hours and hours of “customer time” wasted trying to get these crooked shady sales people to help and still nothing. They were sent every single email that was completed prior to the sale that shows what they would do and copies of the forms but ZERO help, not even from their “management” team which seems to have now passed this off to someone who also cannot seem to resolve THEIR ERRORS. So..if you want a headache and a bill for thousands of dollars, feel free to shop here. I would highly recommend Lexus of Tampa, Crown Audi Clearwater or anywhere else buy this dealership. I too bought a car from here and will NEVER, NEVER, NEVER shop here or recommend this disaster to anyone…100% scam. STAY AWAY!!!!

I was nervous about purchasing/leasing a new vehicle from a new dealership. Fear of the unknown. Very Blessed to have worked with Juan Marrero, a very... knowledgeable friendly courteous salesperson. Everyone from the sales manager to the finance officer was polite and very helpful. I love my QX50 and feel like Infiniti is my new car home!

It was a pleasure working Daryl Young. He treated us with respect and listen to your needs. I would recommend visiting Infiniti of Tampa. Thanks Daryl.

Mr. Randall went above and beyond to assist us with the purchase of our new vehicle. He was efficient and kind. His level of professionalism and patience... was remarkable!! Thank you Derek :) Best, Tanya and Travis

They are crooked, salesy, and plain dishonest! Yesterday they were upset I didnt spend $1,700 on new tires (they told me by phone before I got there it... would cost $1,000) so they made me wait 1.5 hrs for an oil change. I will NEVER go back even though they are close.

Derek Randall is my hero. He is professional, patient and really worked hard to get the right car for me. We have had 8 Infiniti's and love the car,... the service is exceptional and the people are like family.

INFINITI of Tampa knows what they are doing. Every time I have gone in for routine maintenance they have been friendly, knowledgeable, and fast. When it... came time to purchase a new vehicle, Derek Randall was extremely professional and a pleasure to work with. I couldn't recommend this dealership enough!

Derek Randell and Kevin Mitchell demonstrated outstanding professionalism during our most recent purchase of our 2018 QX80. We would like to thank the... entire team for an exceptional buying experience.

I was absolutely thrilled with my experience at Infiniti of Tampa. I was unsure of what my best option would be and our Sales expert Nick Parra was very... helpful and kind. We left with out dream car!!