Reviews
Write a reviewbought a car 10/31.
bought a car 10/31. brought it in for contractually obligated repairs after calling daily for 3 weeks. dropped it off on 11/21. I picked up my car on 11/27 because no rental was given to me and I was told it was ready only a 1/3rd of the problem is fixed. The incompetence is unfathomable. So I'm told bring it back, they'll let me know if I can get a rental. 6 days later, haven't been told if I have a rental and therefore bring my car in. I have 2 kids, and already went a week without a car only for 1/3rd of the repairs to get done. But it doesn't end there. My temporary tag expires. I get pulled over. I technically can't even drive my own freaking car there. Bought the car on 10/31. Because that's how unorganized they are. It is December 2nd, and it expired on 11/29. It is so incredibly disheartening what should've been an exciting and rewarding experience has turned into a complete nightmare. Don't trust infinity of Tampa, they will jump through hoops for you to sign on the dotted line and get your business but once it's done, you will be ghosted, gaslighted, and just completely made out to be a fool for having trusted them with your business in the very first place.
bought a car 10/31.
bought a car 10/31. brought it in for contractually obligated repairs after calling daily for 3 weeks. dropped it off on 11/21. I picked up my car on 11/27 because no rental was given to me and I was told it was ready only a 1/3rd of the problem is fixed. The incompetence is unfathomable. So I'm told bring it back, they'll let me know if I can get a rental. 6 days later, haven't been told if I have a rental and therefore bring my car in. I have 2 kids, and already went a week without a car only for 1/3rd of the repairs to get done. But it doesn't end there. My temporary tag expires. I get pulled over. I technically can't even drive my own freaking car there. Bought the car on 10/31. Because that's how unorganized they are. It is December 2nd, and it expired on 11/29. It is so incredibly disheartening what should've been an exciting and rewarding experience has turned into a complete nightmare. Don't trust infinity of Tampa, they will jump through hoops for you to sign on the dotted line and get your business but once it's done, you will be ghosted, gaslighted, and just completely made out to be a fool for having trusted them with your business in the very first place.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Best car buying experience ever.
Best car buying experience ever. The team at Infiniti of Tampa was very professional with no pressure sales. A big shout out to Carlos, Anthony and Simo and the rest of the team for all your friendly help with my no stress car purchase. I would recommend anyone looking to buy a car stop by Infiniti of Tampa first. I promise you won’t be sorry. Merry Christmas and thanks again sincerely Scott one happy customer.
Best car buying experience ever.
Best car buying experience ever. The team at Infiniti of Tampa was very professional with no pressure sales. A big shout out to Carlos, Anthony and Simo and the rest of the team for all your friendly help with my no stress car purchase. I would recommend anyone looking to buy a car stop by Infiniti of Tampa first. I promise you won’t be sorry. Merry Christmas and thanks again sincerely Scott one happy customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Absolutely terrible experience. Slimy as it gets
bought a car 10/31. brought it in for contractually obligated repairs after calling daily for 3 weeks. dropped it off on 11/21. I picked up my car on 11/27 because no rental was given to me and I was told it was ready only a 1/3rd of the problem is fixed. The incompetence is unfathomable. So I’m told bring it back, they’ll let me know if I can get a rental. 6 days later, haven’t been told if I have a rental and therefore bring my car in. I have 2 kids, and already went a week without a car only for 1/3rd of the repairs to get done. But it doesn’t end there. My temporary tag expires. I get pulled over. I technically can’t even drive my own freaking car there. Bought the car on 10/31. Because that’s how unorganized they are. It is December 2nd, and it expired on 11/29. It is so incredibly disheartening what should’ve been an exciting and rewarding experience has turned into a complete nightmare. Don’t trust infinity of Tampa, they will jump through hoops for you to sign on the dotted line and get your business but once it’s done, you will be ghosted, gaslighted, and just completely made out to be a fool for having trusted them with your business in the very first place.
Absolutely terrible experience. Slimy as it gets
bought a car 10/31. brought it in for contractually obligated repairs after calling daily for 3 weeks. dropped it off on 11/21. I picked up my car on 11/27 because no rental was given to me and I was told it was ready only a 1/3rd of the problem is fixed. The incompetence is unfathomable. So I’m told bring it back, they’ll let me know if I can get a rental. 6 days later, haven’t been told if I have a rental and therefore bring my car in. I have 2 kids, and already went a week without a car only for 1/3rd of the repairs to get done. But it doesn’t end there. My temporary tag expires. I get pulled over. I technically can’t even drive my own freaking car there. Bought the car on 10/31. Because that’s how unorganized they are. It is December 2nd, and it expired on 11/29. It is so incredibly disheartening what should’ve been an exciting and rewarding experience has turned into a complete nightmare. Don’t trust infinity of Tampa, they will jump through hoops for you to sign on the dotted line and get your business but once it’s done, you will be ghosted, gaslighted, and just completely made out to be a fool for having trusted them with your business in the very first place.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Melissa, Thank you for your feedback. We deeply apologize for the ongoing issues and frustration you've experienced with your car purchase. It's disheartening to hear that the communication and service have fallen short of your expectations. We understand the frustration that you’ve experienced and would like to speak with you about your issues. We will be contacting you again, however you can also reach out to me at your convenience if you haven’t heard from us yet. Brett Starling, General Manager, 813-694-1579
Professional seller and help to better select the car I
Professional seller and help to better select the car I needed, also with a lot of knowledge of the characteristics of a new car with advanced technology.
Professional seller and help to better select the car I
Professional seller and help to better select the car I needed, also with a lot of knowledge of the characteristics of a new car with advanced technology.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank Infiniti of Tampa.
Great customer service, no pressure.
Great customer service, no pressure. Treated me like a person and listened to what I needed. All questions were answered and they really took the time to check and verify.
Great customer service, no pressure.
Great customer service, no pressure. Treated me like a person and listened to what I needed. All questions were answered and they really took the time to check and verify.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I have found some down to earth and approachable staff at
I have found some down to earth and approachable staff at this location over the last couple years.
I have found some down to earth and approachable staff at
I have found some down to earth and approachable staff at this location over the last couple years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Terrible service in the “Service” department.
Terrible service in the “Service” department. These people care not for your time and will do anything possible to find a way to make you come out-of-pocket even if you’re insured and covered.
Terrible service in the “Service” department.
Terrible service in the “Service” department. These people care not for your time and will do anything possible to find a way to make you come out-of-pocket even if you’re insured and covered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Kevin, We appreciate you taking the time to share your concerns about your recent experience with our service department, and we sincerely apologize for any frustration and inconvenience you've encountered. Your feedback is essential, and we take it seriously as we strive to provide a positive customer experience. We would like to learn more about your situation and will be contacting you, but if you haven’t heard from us yet, please contact me at your convenience. Brett Starling, General Manager, 813-694-1579
Fantastic customer service.
Fantastic customer service. Friendly staff. Brent was very helpful and knowledgeable. Service was thorough and completed quickly.
Fantastic customer service.
Fantastic customer service. Friendly staff. Brent was very helpful and knowledgeable. Service was thorough and completed quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dealer would not honor warranty .
Dealer would not honor warranty . Vehicle was purchased with a certified Pre owned “ select “ warranty.. the vehicle needed work done and the dealership would not honor the warranty .. stating the warranty didn’t cover the rear main seal .. In which it does .
Dealer would not honor warranty .
Dealer would not honor warranty . Vehicle was purchased with a certified Pre owned “ select “ warranty.. the vehicle needed work done and the dealership would not honor the warranty .. stating the warranty didn’t cover the rear main seal .. In which it does .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We sincerely apologize for the inconvenience and frustration you've experienced regarding the warranty coverage at our dealership. It's disheartening to hear that there was a discrepancy in honoring the certified pre-owned "select" warranty. We would be happy to answer your questions about what is covered, and will be reaching out, but you can also contact me at your convenience. Brett Starling, General Manager, 813-694-1579
Great friendly fast service!
Great friendly fast service! The coffee is amazing and you have a nice clean guest room with TVs to enjoy.
Great friendly fast service!
Great friendly fast service! The coffee is amazing and you have a nice clean guest room with TVs to enjoy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair