Mercedes-Benz Of Tampa

Gianna was amazing! She did a wonderful job helping us find the perfect vehicle for us. I am so excited with my new car!

Maressa was amazing! She did a wonderful job helping me find the perfect vehicle for me. I am so excited with my new car!

I had a terrible experience with the A/C service at this dealership. In September 2024, I brought my car in because the A/C was blowing warm—not hot, but clearly not working right. I was told the refrigerant was low, and paid around $400 for a recharge. I was not informed of any leak or underlying issue. On May 29, 2025, I noticed the A/C was warm again. I immediately called the dealership, and they scheduled a check-up for the next day, May 30, at 11 AM, assuring me it would be inspected at no cost. On May 30, I received a call from the service advisor, Joey, who said everything looked fine and there were no leaks. He offered to refill the refrigerant for $380 plus tax. Trusting their judgment, I agreed and paid. After the service was completed, I was suddenly told there was a small leak and my compressor was now bad, with an estimated repair cost of over $4,000 (plus tax). John silvers offered only a $300 discount. This was extremely disappointing. There was clearly a breakdown in communication and a lack of proper diagnosis from the start. I was led to believe my A/C system was fine after the first and second visits. Now, my compressor no longer turns on, and the A/C no longer blows cold at all. It went from slightly warm to completely hot, and I was not warned of any risk before the system failed. I asked for a refund or more appropriate resolution, but was denied. I no longer trust this dealership and will not be returning for any future service. Their failure to properly diagnose and address the real issue led to a much more expensive repair, and they refuse to take responsibility. I

I had a fantastic experience working with Dylan Caraballo at Mercedes-Benz. From the moment I walked in, Dylan was incredibly professional, attentive, and genuinely understood what I was looking for. He took the time to listen to my needs and preferences, and he went above and beyond to help me find the perfect vehicle. The entire process was smooth and enjoyable thanks to his expertise and friendly attitude. I highly recommend Dylan to anyone looking for a knowledgeable and dedicated salesperson. Thank you, Dylan, for making my car-buying experience so positive!

Chris Ramirez is one of the best most patient and knowledgeable sales guys I have ever worked with. Even though I did not purchase a car with him, I wish they had the one I wanted in stock that day because I needed one ASAP.

Warning: Do not take delivery if something is missing — even if you have it in writing. I was promised a second key fob in the paperwork, and they still refused to provide it after the sale. Once you leave, they stop responding and deny responsibility, no matter what was agreed upon. Their “certified” or “as-is” terms seem to be used as excuses to avoid accountability. Lesson learned: If anything is missing — key, accessories, parts — do not sign, do not take the vehicle. They will not make it right later

My husband and I recently had a great shopping experience with DJ Harness. He was very professional and attentive. Hope to finalize my purchase soon. L Leon

We are so happy we trusted Benz of Tampa with our first ever out of state car purchase. It helped that they had the best price, best condition, perfect carfax, and most loaded example of the vehicle we were shopping for. Our salesman Anas was just fantastic and his professionalism dealing with an out of state buyer was a major relief. He patiently and deftly addressed our questions and set up a video call to show us around the car stopping for anything we asked for a closer look at. He also took time in that call to tell us what he knew about the features and creature comforts loaded into the vehicle. At this point, we knew it was going to be great experience with the dealer, however we still wanted to be careful… Leaving home our flight was delayed due to weather and the struggle was real at the airport. We spent 13 hours in our own hometown airport as tornadoes rampaged between here and Tampa.. so we had to get the car the next day. Arriving at the dealership we actually managed a sneak peak of the car while pulling in. First impression? The car is jaw—droppingly well detailed and… What a dealer!!! The nicest Mercedes Benz cars I have ever seen. How exciting. Anas quickly welcomed us and he was so friendly, professional, and well dressed. He thanked us for coming and promptly asked us if we had had our coffee yet. He brought us to his barista and had lattes made for my wife and I. My wife had a chai latte and found it delicious! Anas took us to the car for a walk around and test drive and wow… Kudos to the detail shop the car was better than new. The airport is close by so we had great long roads to test drive to my heart’s content. Everything was right with the car even the tread on the tires was 10/10 so we got back and Anas connected us with his finance manager. Anas had started the finance team on the paperwork while we went for a test drive, so our meeting with the friendly finance manager was quick, easy, professional. After 5 minutes the car was ours. While we were with finance Mr. Anas had two fresh lattes made for us to go. There is so much more I can say about how much of a pleasure it was to work with Anas but I don’t have the words. He was fair with us on the negotiation as well. I’m just so thankful. He’s the best. Our ride home was perfect and included a stop at a gorgeous Florida beach. Overall, we had the best dealer experience we could have ever imagined. We know first of all we are very lucky and we are so thankful to Anas and his team. You can absolutely trust Mercedes Benz of Tampa. They will treat you fairly and leave you be delighted. Ask for Anas!

BUYERS BEWARE!!! I am writing to express my extreme disappointment with Mercedes-Benz of Tampa. As a remote buyer paying cash, I worked with a great sales associate by the name of Jason Dees on March 12, 2025, to purchase a vehicle. I signed the paperwork provided by the dealership that day and provided a copy of my ID and insurance card as requested. I received email confirmation for the purchase on March 12, 2025, with a scheduled pickup date of March 29, 2025. I specifically asked Jason whether I should wire the funds or bring a cashier's check and was instructed to bring a cashier's check when I picked up the car on March 29, 2025. Based on this confirmation, I booked a flight from Nashville to Tampa to pick up the car. Two days later, on March 14, 2025, at 9:06 am, Jason called to say that someone else was interested in purchasing the vehicle. He asked for proof that I had booked a flight and requested that I wire the funds immediately. Within an hour, I provided a copy of my flight confirmation and wired the funds, sending confirmation to Jason. Jason confirmed receipt of the wire confirmation and a few hours later confirmed receipt of the funds and assured me that the car is mine. Later that day, I received a call from a sales manager stating that they were returning the funds because the car had already been sold. I explained that I had signed paperwork two days prior and provided funds as instructed. The sales manager said he would look into it and call me back but never did. That same evening, March 14, 2025, Jason confirmed that he had spoken with the general manager and reassured me that the car was mine and that the manager would call me the next day to confirm. On March 15, 2025, at 8:40 am, I received a message from Jason again assuring me that the car is mine and that his manager, Alex Cook, would call me to confirm. After six hours passed without a call from Alex, I followed up with Jason, who said he would make sure Alex contacted me. Approximately 30 minutes later, Alex called to tell me that I was not getting the car because it was being sold to someone else. In summary, Mercedes-Benz of Tampa sold me a car, took my money, and then essentially stole the car from me and gave it to someone else while lying to me for 4 days by assuring me that the car is mine. I highly recommend shopping at another dealership, because Mercedes-Benz of Tampa is not trustworthy and does not deserve your business.

After purchasing five cars from Mercedes-Benz of Tampa, I can confidently say I have nothing positive to share about this dealership. Their sales tactics are questionable—missing items from window stickers that later show up as charges on my MBFS statement, sneaky fees added to deals in hopes I wouldn’t catch them, and an overall lack of transparency. Loyalty means nothing to them, as after-sales support is virtually nonexistent. I’ve been waiting since November for nearly $1,000 worth of missing items from my vehicle, with no resolution in sight. Many of my colleagues, also out-of-state buyers, have faced similar issues. Perhaps local customers receive better treatment, but if you're purchasing from out of state—consider this your warning.