Reviews
Great service from the staff My only concern was they
Great service from the staff My only concern was they had to get a part from another dealer They made it good by giving me a loaner Car was ready before the promised time
Great service from the staff My only concern was they
Great service from the staff My only concern was they had to get a part from another dealer They made it good by giving me a loaner Car was ready before the promised time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
WARNING!
WARNING! Sales great. Service: bought 3 here. 5/29/25 wanted to charge $617 to replace my Crosstrek battery. Drove down the street to Advance Auto, same battery installed for $263.74. Absolutely insane exploitation.
WARNING!
WARNING! Sales great. Service: bought 3 here. 5/29/25 wanted to charge $617 to replace my Crosstrek battery. Drove down the street to Advance Auto, same battery installed for $263.74. Absolutely insane exploitation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
I have been a customer of Fitzgerald Countryside Subaru
I have been a customer of Fitzgerald Countryside Subaru since 2017 and have always been very pleased with the service I received. This service department was the only place that serviced my 2017 Forester. My 2023 Forested was purchased from Fitzgerald. The customer service received today was a total disappointment and I asked for my keys back and left without receiving service. My service needs were always handled by Lisa and her team (they were excellent) but today there was some new people working there. The Lady working at the check in position was talking with another customer so I waited my turn. There was another person at another service position who appeared to be reading or looking at her phone. The first lady suddenly looked and me and said, “Can I help you?” I told her I was there for my service appointment she then rolled her eye and nodded head toward the person who was at the other position. When I stepped over there she gave the impression of being annoyed. I did say sorry for my attitude but when I get attitude I give it back. She asked my name and then told pointed to the empty work position next to her and told me that is the service reprehensive I was supposed to see. The attitude from these two ladies was the worst. I did go into the dealership and asked to speak with a manger but was told none was available. After returning home I call in an attempt tp speak with a manger left a voice message but no return call. I do speak with my wallet and will not be doing any future business with Fitzgerald Countryside Subaru and share my experience with friends, family, and acquaintances and encourage then to consider their oppositions. This truly saddens me as I’ve enjoyed working with Lisa, and working on purchasing my vehicles from Sara in this dealership sales department.
I have been a customer of Fitzgerald Countryside Subaru
I have been a customer of Fitzgerald Countryside Subaru since 2017 and have always been very pleased with the service I received. This service department was the only place that serviced my 2017 Forester. My 2023 Forested was purchased from Fitzgerald. The customer service received today was a total disappointment and I asked for my keys back and left without receiving service. My service needs were always handled by Lisa and her team (they were excellent) but today there was some new people working there. The Lady working at the check in position was talking with another customer so I waited my turn. There was another person at another service position who appeared to be reading or looking at her phone. The first lady suddenly looked and me and said, “Can I help you?” I told her I was there for my service appointment she then rolled her eye and nodded head toward the person who was at the other position. When I stepped over there she gave the impression of being annoyed. I did say sorry for my attitude but when I get attitude I give it back. She asked my name and then told pointed to the empty work position next to her and told me that is the service reprehensive I was supposed to see. The attitude from these two ladies was the worst. I did go into the dealership and asked to speak with a manger but was told none was available. After returning home I call in an attempt tp speak with a manger left a voice message but no return call. I do speak with my wallet and will not be doing any future business with Fitzgerald Countryside Subaru and share my experience with friends, family, and acquaintances and encourage then to consider their oppositions. This truly saddens me as I’ve enjoyed working with Lisa, and working on purchasing my vehicles from Sara in this dealership sales department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Ive been coming here for year and everyone is always so
Ive been coming here for year and everyone is always so kind and professional. My vehicles have always left better than they arrived. Highly Recommend
Ive been coming here for year and everyone is always so
Ive been coming here for year and everyone is always so kind and professional. My vehicles have always left better than they arrived. Highly Recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Absolutely the best car-buying experience I've ever had.
Absolutely the best car-buying experience I've ever had. My girlfriend bought a car about a month before I did and Adrian was super helpful with her. For me, Ryan Stefl worked with me the entire day, answered all of my questions, and even picked up my car to get it cleaned after my purchase to make sure I got the same treatment as everyone else despite the sale finalizing after the maintenance people went home. Highly recommend this place to anyone.
Absolutely the best car-buying experience I've ever had.
Absolutely the best car-buying experience I've ever had. My girlfriend bought a car about a month before I did and Adrian was super helpful with her. For me, Ryan Stefl worked with me the entire day, answered all of my questions, and even picked up my car to get it cleaned after my purchase to make sure I got the same treatment as everyone else despite the sale finalizing after the maintenance people went home. Highly recommend this place to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Terrible Service
Went in to get my car looked at and was told i needed a new transmission. Was then told it would not be covered under warranty because David the service manager did not want go through the trouble of dealing with the subaru claims department. He said and i quote " I have been burned in the past." So i had to call subaru myself to get them to come out and look at it and currently am still waiting mind you i have been waiting 5 weeks now would not recommend.
Terrible Service
Went in to get my car looked at and was told i needed a new transmission. Was then told it would not be covered under warranty because David the service manager did not want go through the trouble of dealing with the subaru claims department. He said and i quote " I have been burned in the past." So i had to call subaru myself to get them to come out and look at it and currently am still waiting mind you i have been waiting 5 weeks now would not recommend.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great staff and customer service.
Great staff and customer service. Will be back for my next car. Definitely recommend to friends and family.
Great staff and customer service.
Great staff and customer service. Will be back for my next car. Definitely recommend to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We had a wonderful experience with this dealership. I am...
We had a wonderful experience with this dealership. I am only writing this review because it was the least hassle we have ever dealt with in my over 20 years of car buying. Adrian and Corinna were excellent to work with.
We had a wonderful experience with this dealership. I am...
We had a wonderful experience with this dealership. I am only writing this review because it was the least hassle we have ever dealt with in my over 20 years of car buying. Adrian and Corinna were excellent to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am.quite recently the proud new owner of a BEEEEAUTIFUL...
I am.quite recently the proud new owner of a BEEEEAUTIFUL New/Cert Used Subaru Forester Touring edition. The entire process was professional and without undue pressure and sales games. My sales consultant SARA.... WAS THE CONSUMATE PROFESSIONAL. Her demeanor, professionalism, knowledge and patience really paid dividends. If you are in the Market for a new or used Subaru, I WITHOUT HASTE RECOMMEND SARA to be your go to Sales Consultant. You will NOT be disappointed
I am.quite recently the proud new owner of a BEEEEAUTIFUL...
I am.quite recently the proud new owner of a BEEEEAUTIFUL New/Cert Used Subaru Forester Touring edition. The entire process was professional and without undue pressure and sales games. My sales consultant SARA.... WAS THE CONSUMATE PROFESSIONAL. Her demeanor, professionalism, knowledge and patience really paid dividends. If you are in the Market for a new or used Subaru, I WITHOUT HASTE RECOMMEND SARA to be your go to Sales Consultant. You will NOT be disappointed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I was in the area and popped into Fitzgerald's Subaru for...
I was in the area and popped into Fitzgerald's Subaru for an alignment on my SUV and my experience was great. My car was in and out in no time. The dealership is making sure that they're COVID aware and doing everything that they need to in order to ensure the safety of their customers. I will be returning for service in the future.
I was in the area and popped into Fitzgerald's Subaru for...
I was in the area and popped into Fitzgerald's Subaru for an alignment on my SUV and my experience was great. My car was in and out in no time. The dealership is making sure that they're COVID aware and doing everything that they need to in order to ensure the safety of their customers. I will be returning for service in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair