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Great staff and customer service.
Great staff and customer service. Will be back for my next car. Definitely recommend to friends and family.
We had a wonderful experience with this dealership. I am...
We had a wonderful experience with this dealership. I am only writing this review because it was the least hassle we have ever dealt with in my over 20 years of car buying. Adrian and Corinna were excellent to work with.
I am.quite recently the proud new owner of a BEEEEAUTIFUL...
I am.quite recently the proud new owner of a BEEEEAUTIFUL New/Cert Used Subaru Forester Touring edition. The entire process was professional and without undue pressure and sales games. My sales consultant SARA.... WAS THE CONSUMATE PROFESSIONAL. Her demeanor, professionalism, knowledge and patience really paid dividends. If you are in the Market for a new or used Subaru, I WITHOUT HASTE RECOMMEND SARA to be your go to Sales Consultant. You will NOT be disappointed
I was in the area and popped into Fitzgerald's Subaru for...
I was in the area and popped into Fitzgerald's Subaru for an alignment on my SUV and my experience was great. My car was in and out in no time. The dealership is making sure that they're COVID aware and doing everything that they need to in order to ensure the safety of their customers. I will be returning for service in the future.
It’s probably not common to be writing a positive review when a purchase was not completed, but here it is. With a little background information first. I am battling an incurable cancer, although the doctors believe it is manageable. But to arrive at my affordability numbers I obviously needed to consider future medical costs, cost of living and even life expectancy. Once I decided what price would work for me, the vehicle (2021 Sonata) I hoped it would be reasonable to Fitzway. Unfortunately, they were unwilling or unable to lower the sticker price listed. But, here is the positive. Marie Tsillas was outstanding with her efforts in the whole process. She answered every question, offered other vehicles all in an extremely quick manner, all via the internet. Fitzway can be proud of her and I would highly recommend contacting her for a purchase. The only reason I did not give Fitzway a 5 star rating is because we were not able to complete the purchase as close as I believe the numbers were. Otherwise, Fitzway and Marie are worthy of 5 stars.
Completely dishonest with the condition of the vehicle....
Completely dishonest with the condition of the vehicle. Less than 2k later engine needs a full rebuild. Purchased a miata from them which are known for being reliable (non interference motors and all) and they said it had a small oil leak out of the oil pan gasket. How about a massive leak out of the crank seal, valve cover gasket, pin hole in hardlines for vvt actuators and more. They improperly installed the new soft top, improperly installed a new window motor and failed to disclose the dent in the drivers side door. Not to mention two speakers were missing which they advertised as there. Additionally one of their detailers broke off the antenna, (they did send me a check for it but come on really!) They are hiding behind their "as is vehicle clause" and refuse to address the situation further. Idk about you but if a vehicle falls apart before its first oil change, the dealership must've really mickeymoused xxxx together. Been working on cars for over a decade, and never have i seen such a lack of attention to detail. Screws missing on the interior door panels, windage trays, and even the oil pan itself. DO NOT PURCHASE A USED VEHICLE HERE. idgaf if there is an as is agreement or not, if im spending 7k+ on a car it had better work as advertised.
Mr. Morgan, is it always regrettable when our customers are disappointed with their expectation of a used vehicle purchase. When you inquired about this 18 year old car from 1800 miles away, we did everything we could to send pictures and descriptions of this car. This car was clearly identified, disclosed and discussed as a "Handyman Fixer Upper." This car was priced so far below market that it made sense for you to fly out and drive it home. As there is no FL DMV inspection, Fitzgerald's offers the most comprehensive written inspections available in the state. We also are the only dealer in Florida to voluntarily add a list of recommended maintenance and repairs that are noted by our Technician as an additional level of transparency and confidence to the process. So, we told you, showed you, put in all in writing and had you sign it. That process covers everything we can possibly control. Since you stated that you have worked on cars for over a decade, you certainly know that any 18 year old car can come with a "snapshot" of it's condition, but never a "crystal ball" for how it may perform in the future. You even shared with your Sales Associate and our Pre-Owned Vehicle Director that you were planning to convert this vehicle into an autocross car. Since your purchase, you have indicated to us that you have driven the vehicle all the way from Florida to Colorado and then on to Texas, all in a vehicle that we designated as a Handyman Fixer Upper and included a list of recommended maintenance and repairs. While we never want a customer to be displeased with a purchase, we maintain that we were completely up front with you regarding everything we knew about the vehicle long before you travelled from out of state to come and make the purchase.
Great customer service
Visited dealership on 07/30/2020 and spoke with Alex Cardullo and Kevin Thomas. They helped me find the car I wanted and dealing with them was great. Afterwards met with Andre to complete paper work, that was really good too. Over all best car buying experience in over 50 years.
two thumbs up
Walter Chet Wilkinson was very nice to work with. Everything said and promised was taken care of at the time of delivery. Very well taken care of throughout the process.
Grand Cherokee 2017
Jim Gass was a pleasure to deal with the buying process. We felt comfortable with Jim and he was knowledgeable on the vehicle we purchased.
Very pleased with Fitzgerald Auto Mall
Salesman Chad was very good-knowledgeable and professional. I would buy another car from him. I also regularly Use the Subaru service center and Larry Lisa and Cindy are excellent