Ferman Chrysler Dodge Jeep Ram New Port Richey

Inefficiencies related to the company: We were asked to take a winding walk down a sloping hill to view the majority of the Jeep Gladiator selections. There was no clear path but rather grass, dirt and gravel. It was inconvenient and didn't take into account customers who may have ambulatory issues. We were at the company approximately four hours. This seems like an inordinate amount of time to purchase a vehicle. Especially considering that we had few questions, took only one test drive, immediately selected the vehicle we wanted, agreed to the company's first offer of both the vehicle's price and our trade-in value, and we didn't require financing. Four hours to write a check seems excessive. Issues related to our sales person: The salesperson didn't inquire about our payment method; he just assumed we would require financing. The salesman walked away multiple times as we tried to ask questions such as the price of a vehicle or whether the vehicles were unlocked so that we could look inside. The salesman seemed irritated that we inquired about the price of vehicles and directed us to look up the internet prices. When he finally went back to the office to look up the price of two vehicles for us, he returned with only one price because he said the other vehicle 'was more expensive'. His snap judgement about our finances was insulting and hurtful. While completing the paperwork, he referred to me as my husband's secretary. While my husband corrected him, he didn't acknowledge his error. He made an offhand comment about no longer watching football as he’s irritated that the players were kneeling. It was at this point that I fervently wished we could’ve chosen a different salesman to receive the commission from our sale. Social ignorance and blatant racism shouldn’t be rewarded.

They handle all the issues with my vehicle in a very fast courteous manner every time I have been there They order parts when needed

Keith and I, between the 2 of us, have purchased 20+ vehicles in our lives, our experience Sunday with Dennis Mousouris and Eric Dugas was by FAR the BEST. This dealership and their associates have learned how to “do it right”. Dennis and Eric were amazing, their knowledge and professionalism was so refreshing. They are diligent without pressure, creative without haggling and transparent with all the options without the hassles. Keith and I have been researching and comparing “cost/value” on trucks and “dealers” for 2mos. This dealership consistently had the BEST of both. I would HIGHLY recommend them !! Sincerely Keith & Fifi -aka- “proud new owners of a 2020 Ram 1500/BigHorn 4X4 QuadCab”.

Great service. The salesman took as much time as needed without pushing us. I would recommend Ray and the dealership to anyone. Thanks for a great experience.

Service dept Steve is very knowledgeable and helpful and explains in detail what service was done to our van. I highly recommend him and Ferman’s Chrysler.

Sales man was Great. We got an excellent deal of our vehicle. It was a smooth traction for the Purchase. OVERALL WE ARE VERY HAPPY.

Always treated me great. Great service in a timely manner, Steve was very professional (kinda ugly) but oh well. Would go back, though I hope I don't have too

2 hours ago This dealership does not even deserve a 1 star. They tried to tell me Chrysler financial charges them 9k more on payoff then what they charge me. So I call Chrysler financial and speak to a supervisor who explains to me that the dealership payoff is even lower then the amount I am charged. They must think people are very stupid because I am not sure who in their right mind would believe this. Absolutely horrible.stay clear.

It’s always a pleasure to deal with the Service Advisors, this time it was Jason. They are very professional and listen to my concerns whether it be normal service or something more complex. The technicians work is clean and precise. A very trustworthy experience.

Everything is pretty strait forward at Ferman. They don't play any games, and it has paid off. They have been in business since 1895. It seems to me that in order to be in business that long you have to be honest and take care of your customers.