Reviews
Totally Honest and Fair.
I will no longer be looking for somewhere to take my car. I will go straight to Ferman's Service for dependable and professional car care. Your guys were honest, friendly and courteous. Thanks. You are 5 stars with me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Doug!
Excellence Exemplified
Jamie Kissinger was on top of the U65 recall, and had a total service check on my Grand Cherokee performed, Jamie's professional explanation of all the woes and wonders of my vehicle educated me in the absolute requirement of preventative maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review!
Attentive service department
I took my Wrangler in for service. Steve knew what was wrong immediately and they were able to replace my wheel speed sensor while I waited. Very nice people. I'm new to the area and feel lucky that I might have found a dealership I like so soon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We look forward to serving you in the future!
Recall performed
Everything went as scheduled. No surprises. I dropped my car off for the service and picked up my car two days later as I was returning home from a short trip.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Steve! We look forward to serving you in the future.
Great service
Everything was great. Jason was a huge help and had me on and out very quickly. He took the time to explain everything that had been done, and made sure I was happy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Awesome service!!
Brake and tire warning lights on. Replacing tire sensors recommended and followed through. Unfortunately this did not fix the brake light issue. Everyone scratching their head since no issue with brakes or tires. Was recommended to take vehicle to Mitsubishi dealership/service. I was assured that my vehicle was safe to drive. Just have to say that Steve went above and beyond his job duties to accommodate me and I would definitely ask for him again!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review!
Very happy with the service I received .
I purchased a Jeep Compass limited in 2013 my dealers name is Tina and she is very professional and very helpful when I need help with my Jeep
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Debra!
Twice the estimated wait time
I went to the service center for a scheduled appointment, it was an oil change and tire rotation. I was the only person in the waiting area for the first hour. The estimated time for the service was an hour, it took over two hours to complete the service.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the negative experience you had with us. Please contact Heather Bousquet at (727) 847-5555 EXT 1135, so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Great Customer Service still exists!
Everyone here is very courteous and friendly here. Their top priority is getting you in a vehicle you want to be in. Will recommend to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Hernandez!
Routine service & recall notice
Even though I drive from Dunedin for my service it’s well worth it. Always prompt, friendly and accommodating!! Waiting area always nice and clean. Love that I can schedule appointments online and reminders are sent to my phone. Thanks!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!