Mullinax Ford of Kissimmee

Great buying experience with Mullinax Ford. Tyler was knowledgeable and patient during the process of purchasing my new Mach E

Mullinax Ford Kissimmee misrepresented my vehicle as certified, sold it as-is, and ignored major defects. I purchased a 2017 Ford Explorer Sport from Mullinax Ford Kissimmee in May 2025 after seeing their high online ratings and reading dozens of positive reviews. I believed I was dealing with a reputable Ford dealership and trusted they were being honest. The salesman, Joan, assured my wife and me that every vehicle goes through a full week of inspection and maintenance before being sold, and that ours was a Certified Pre-Owned vehicle. During the signing process, we were suddenly handed a single-page notice about a recall. When I asked what it was, the finance representative said, “It’s nothing serious, just standard procedure.” At that point, I wanted to walk away, but Mullinax had already taken my fully paid-off trade-in, leaving us without a car to drive home. Within one week, the vehicle went into limp mode while I was driving home from work. When I checked it, there was no oil at all in the engine. I was told that the fluids had been checked before delivery, so this was alarming. Later, I discovered the SUV burns oil steadily and the transmission now slips. When I reviewed the paperwork more closely, I found it had been sold “As-Is” and even stated “This vehicle was delivered to a previous purchaser,” something that was never mentioned to me at any point. When I returned to the dealership, I spoke with Raphael and later George Dean, the director. Both repeated the same phrases about inspections and denied any responsibility for repairs. Despite being told the car was certified, they now claim it never had a warranty. I strongly believe Mullinax Ford switched paperwork during the financing process to change the sale from Certified to As-Is after realizing the vehicle had hidden issues. This dealership uses its strong online reputation and “no-haggle” image to build trust, but my experience shows they use that reputation to mislead buyers. I trusted them because of their reviews, and it turned out to be a serious mistake. Buyers should inspect every document carefully before signing, photograph the Buyer’s Guide, and verify whether the certification or warranty they promise actually exists.

Absolutely worth the drive — five stars! I can’t recommend this dealership enough. Joan and Raphael were fantastic from start to finish. I found my 2021 Ford Expedition online and started working with Joan via text which was super convenient and quick. I decided to make the two-hour drive, and it was 100% worth it! Joan had all my paperwork ready in the system, so after a smooth and friendly test drive with Raphael, we went straight into financing with no delays. I was back on the road and home before dinner in my beautiful new SUV. Great people, seamless process, and an all-around excellent experience!!!

Outstanding! I made a long distance, sight unseen purchase from this dealership in mid July. My sales consultant was Tonia Stewart and she was absolutely picture perfect at all points from beginning to end. The vehicle was everything she represented it to be. High recommend!

What an incredible team effort on display while purchasing my new 2024 Ford F-150 XLT 4x4 from Mullinax Kissimmee. Octavio was simply awesome. Ed in finance and manager David worked tirelessly to get us the deal we needed and trade in two vehicles for this deal. Just impressed. I even received a follow-up call from a Mr. George Dean assuring me that if I needed anything to call his number 365 days a year. I couldn't be happier with how we were treated and how the deal worked for everyone involved. Thank you Mullinax Ford of Kissimmee!!

Trent and Ash Came to my home did an update on the computer system on my 2025 Ford Explorer ST line very knowledgeable, professional courteous I couldn’t be more pleased with the service that we have received from Mullenax Ford of Kissimmee,. Thank you for a job well done.

We purchased 2 new vehicles a 2025 Ford Explorer ST Line in November 2024 and in January 2025 a new 2024 Ford Bronco Sport. We were impressed with the welcome we got from the minute we walked in completely thru the whole no pressure buying process,

Excellent Customer care. Very friendly staff. Our sales rep Tonia was just amazing, helping us get the truck of our dreams. Btandon in the Finance Office did a great job walking us the financial part of buying a new vehicle. We live 80 miles away from the Dealership, but if we ever buy another vehicle, it will be from Mullinax Ford in Kissimmee!

From the moment we spoke with Julio and his team we felt like home. Comfortable, polite, informal and just great. Thank you for my new ride

Had the pleasure to meet Dominic, we test drive the new Ranger Raptor and he was very professional and knowledgeable. Works very hard to get the deal done