Castriota Chevrolet

4.8
(263 reviews)

Reviews

4.8
(263 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Great service that really does hit the mark!

The best service that you can count on time after time. This dealership will not let you down. Asst. Service Manager Cathy Davidson is the BEST hands down... Shes knowledgeable, always professional and as honest as the day is long. You can always count on Cathy!

5.0

Sales

Charlas did a awesome job made you feel welcome and he was very detailed

5.0

2020 Equinox

The salesman was very thorough in answering our questions.

1.5

after sale

i bought three brand new cars from them since 2014. two silverado pick ups . both lost batteries before 3 years old and they wont honor it. they would rather lose a return customer than replace a battery when every auto parts store will sell one with a 3 year free replacement no questions asked and 5 year prorated. the first one i thought a fluke the second confirmed its policy. never again.

1.0

Horrible Dealership

Horrible dealership! Management and sales don’t communicate. No one knows what’s going on. They try to push you into a car you don’t want. Will never buy a Chevrolet because of them. Went to another dealership and they were great.

5.0

Best service ever

These guys are great. Got my car in right away. Fixed the same day. Terrific communication. Even got a complementary car wash. This is my new dealership!]]

5.0

new truck

Excellent experienced on buying our new family truck. Charles was very helpful and knowledgeable.

5.0

Update Review made on 5.29.19

This is to update a review I made on 5.29.19. They reimbursed the cost of the bad battery that came with the car I purchased from them. Thank you.

3.5

facilitymanager@tampayacht.com

We purchased a used 2015 Suburban LTZ. When I showed up to test drive it, the battery was dead. They jumped it and tested the battery and assured me it was good. They also told me to notify them if there were any issues. The following morning it did crank up, but there was a battery warning, which I called to notify. I was told if it continued, to bring it in and they would replace the battery. Well it did the following morning it was completely dead had to call AAA to jump. It also had to be jumped twice the following day and the morning I took it back to the dealership. So I didn't think it was a big deal even though they were 60 miles away from my home, but then when they confirmed the battery needed to be changed, they would not cover it. So even though it would not start before I bought it, and I notified them of the issue, and was told they would replace it, I was charged for it b/c it was sold "as is". So lesson learned do not believe anything a dealership tells you. The car should have never been sold with a known bad battery. Such a liability.

1.0

Jerry Harrington

We have bought 3 new Equinoxes at this dealership. We have paint issues on the 2018 we bought. I believe the paint bubbled and broke away. I took it in for service with about 200 miles remaining on the bumper to bumper warranty and had the service writer and service manager look at it and both said it had been damaged by a rock or something. They took a picture and said they sent it to GM. I don't believe you can tell very much with a cell phone picture. I got a call and was told GM denied my claim. I was told by a service writer from an other dealership, that was out of state, they would have taken care of it just keep me a happy customer, after buying 3 new vehicles. When and if I trade for another new GM vehicle it will be another dealership.

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