Reviews
Write a reviewI've been using this dealership for the last two years.
I've been using this dealership for the last two years. Each time I'm promise myself I'll never use them again, but I literally live 2 miles away. It is consistently the worst customer experience I've dealt with. Today I was left with a scenario that truly baffled me. I came in for the 2nd time to get my 7way trailer plug fixed. 2nd time paying 185, to diagnose the obvious that it needs repaired. Yesterday I order the part to repair it through the service advisor Kim, then came in today to pick up the part and it was a hitch cover , which was obviously the wrong part. People make mistakes, the number Advantage employees make seem to be exponential but it happens. I politely asked to order the new part after wasting my time and was met with a charge for the part difference. I requested my diagnostic of the obvious for $185 be credited toward it, this was not done. Which was not overly expected, but was an olive branch for them to provide customer service. When it was rejected I just simply requested refund, this is the main motivation for the post. I could feel the overwhelming annoyance by the cashier of having to do a refund after my time was wasted etc. The general attitude in the service department is extremely poor. I really hate to post negatively about any business, but if I can help someone avoid dealing with this dealership then it's worth my time. - Charged for a multipoint inspection and all of my tires were low. Meaning obviously this wasn't done, then checked washer fluid was empty. I mean pitiful stuff here. I wouldn't accept a fully complementary service from them because I don't trust their service ability. Finally, last visit they put non synthetic in my truck and after reading the receipt had to clarify. Needless to say they had to flush it, acted like it was a huge inconvenience. Invoice Notes- Read only use Synethic. Truly pitiful stuff here.....
I've been using this dealership for the last two years.
I've been using this dealership for the last two years. Each time I'm promise myself I'll never use them again, but I literally live 2 miles away. It is consistently the worst customer experience I've dealt with. Today I was left with a scenario that truly baffled me. I came in for the 2nd time to get my 7way trailer plug fixed. 2nd time paying 185, to diagnose the obvious that it needs repaired. Yesterday I order the part to repair it through the service advisor Kim, then came in today to pick up the part and it was a hitch cover , which was obviously the wrong part. People make mistakes, the number Advantage employees make seem to be exponential but it happens. I politely asked to order the new part after wasting my time and was met with a charge for the part difference. I requested my diagnostic of the obvious for $185 be credited toward it, this was not done. Which was not overly expected, but was an olive branch for them to provide customer service. When it was rejected I just simply requested refund, this is the main motivation for the post. I could feel the overwhelming annoyance by the cashier of having to do a refund after my time was wasted etc. The general attitude in the service department is extremely poor. I really hate to post negatively about any business, but if I can help someone avoid dealing with this dealership then it's worth my time. - Charged for a multipoint inspection and all of my tires were low. Meaning obviously this wasn't done, then checked washer fluid was empty. I mean pitiful stuff here. I wouldn't accept a fully complementary service from them because I don't trust their service ability. Finally, last visit they put non synthetic in my truck and after reading the receipt had to clarify. Needless to say they had to flush it, acted like it was a huge inconvenience. Invoice Notes- Read only use Synethic. Truly pitiful stuff here.....
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The customer service here at Advantage Chrysler Dodge
The customer service here at Advantage Chrysler Dodge Jeep Ram "Service" department was outstanding and exceptional! They went above and beyond to assist in troubleshooting what was scoring/scratching my passenger side window, and even have suggested/offered to attempt to polish out the scratches. They also took the time to assess and research whether or not my sunroof screen part alone would have to be replaced or if the whole mechanical portion would have to be replaced. So, a big thank you and shout out go to Luis Carrasco, Service Manager, and PJ-Service Technician/Mechanic, who were professional and provided excellent and exceptional communication in breaking down and explaining the issues, and the time-frame that it would take to complete and resolve the issues. Thank you Dana Renaux, Service Advisor, for helping me troubleshoot the rattling noise in my engine when I accelerated or went up hills. Adding the gas additive/treatment, and putting in a higher grade gasoline which is recommended by Volkswagen, is working well, and have not heard anymore rattling noises coming from my engine! I would also like to take the time to thank and mention Charlie and Dyann Crown who took the time to sit down with me, and actually listen to my cares and concerns. I felt heard, seen, and validated. They advocated for me to have my vehicle inspected, and also went above and beyond to make sure the issues at hand were addressed, remedied, and rectified for a win-win amicable outcome and resolution. It is evident that their example in leadership along with their core values have trickled down and made an impact on the rest of the team members at Advantage CDJR. The ultimate satisfaction in my case was being able to drive off in my beautiful and sparkling clean VW Passat SE TSI courtesy of the Advantage CDJR Detail department.
The customer service here at Advantage Chrysler Dodge
The customer service here at Advantage Chrysler Dodge Jeep Ram "Service" department was outstanding and exceptional! They went above and beyond to assist in troubleshooting what was scoring/scratching my passenger side window, and even have suggested/offered to attempt to polish out the scratches. They also took the time to assess and research whether or not my sunroof screen part alone would have to be replaced or if the whole mechanical portion would have to be replaced. So, a big thank you and shout out go to Luis Carrasco, Service Manager, and PJ-Service Technician/Mechanic, who were professional and provided excellent and exceptional communication in breaking down and explaining the issues, and the time-frame that it would take to complete and resolve the issues. Thank you Dana Renaux, Service Advisor, for helping me troubleshoot the rattling noise in my engine when I accelerated or went up hills. Adding the gas additive/treatment, and putting in a higher grade gasoline which is recommended by Volkswagen, is working well, and have not heard anymore rattling noises coming from my engine! I would also like to take the time to thank and mention Charlie and Dyann Crown who took the time to sit down with me, and actually listen to my cares and concerns. I felt heard, seen, and validated. They advocated for me to have my vehicle inspected, and also went above and beyond to make sure the issues at hand were addressed, remedied, and rectified for a win-win amicable outcome and resolution. It is evident that their example in leadership along with their core values have trickled down and made an impact on the rest of the team members at Advantage CDJR. The ultimate satisfaction in my case was being able to drive off in my beautiful and sparkling clean VW Passat SE TSI courtesy of the Advantage CDJR Detail department.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
DO NOT USE THIS DEALERSHIP.
DO NOT USE THIS DEALERSHIP. absolutely horrible. I purchased a brand new dodge ram and within 17 hours realized that it did not have feature which they told me it had. I brought it back (17 hours later) to upgrade it to one that has the features (yes I was willing to pay more for the features). They were awful. the manager Tre Turner was rude, unprofessional, disrespectful and refused to do anything to allow me to upgrade after 17 hours. The entire purchase process was horrible but this is insane. I will be notifying local media and ensuring everyone knows what horrible dealership this is.
DO NOT USE THIS DEALERSHIP.
DO NOT USE THIS DEALERSHIP. absolutely horrible. I purchased a brand new dodge ram and within 17 hours realized that it did not have feature which they told me it had. I brought it back (17 hours later) to upgrade it to one that has the features (yes I was willing to pay more for the features). They were awful. the manager Tre Turner was rude, unprofessional, disrespectful and refused to do anything to allow me to upgrade after 17 hours. The entire purchase process was horrible but this is insane. I will be notifying local media and ensuring everyone knows what horrible dealership this is.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We work hard to make each of our customers happy and satisfied. As Tre explained to you, to get the options you would like, you would need to go up several trim levels from the truck you chose and that would result in a higher price point. We would ABSOLUTELY be happy to trade you out of your truck into one that has the features you are looking for. Please contact dyannc@advantagecdjr.com to get this started.
The experience at Advanced Chrysler was good.
The experience at Advanced Chrysler was good. The Salesman David roberts was very friendly and knowledgeable. Although I did not like the price increase at the last minute. The advertise price was lower than the actual sale price. Management was very friendly. Speaking as an out-of-town buyer the overall experience was good.
The experience at Advanced Chrysler was good.
The experience at Advanced Chrysler was good. The Salesman David roberts was very friendly and knowledgeable. Although I did not like the price increase at the last minute. The advertise price was lower than the actual sale price. Management was very friendly. Speaking as an out-of-town buyer the overall experience was good.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave your review, we appreciate you!
They always take our car in for oil change when we come
They always take our car in for oil change when we come in to the express lane.
They always take our car in for oil change when we come
They always take our car in for oil change when we come in to the express lane.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review, we appreciate you!!
Highly recommend.
Highly recommend. Honest, dedicated and excellent communicators. I left with the perfect car for me.
Highly recommend.
Highly recommend. Honest, dedicated and excellent communicators. I left with the perfect car for me.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased to hear about your positive experience. Please let us know what else we may to do help and WELCOME to the Advantage family!
David was an awesome salesmen.
David was an awesome salesmen. He provided quality and professional information on the truck I was interested in. He communicated thoroughly and I would 10/10 recommend him and his team at Advantage!
David was an awesome salesmen.
David was an awesome salesmen. He provided quality and professional information on the truck I was interested in. He communicated thoroughly and I would 10/10 recommend him and his team at Advantage!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased to hear you were happy with David! At Advantage, we strive to meet and exceed customer expectations at every single visit! Please let us know how we may help in the future : )
Very professional and helpful Enrique was excellent,i
Very professional and helpful Enrique was excellent,i would recommend to others friends and family
Very professional and helpful Enrique was excellent,i
Very professional and helpful Enrique was excellent,i would recommend to others friends and family
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, we are so proud of Enrique! We promise to work hard for you at every visit : )
Fantastic customer service and no pressure whatsoever!
Fantastic customer service and no pressure whatsoever! David is a fantastic sales person and his follow-through is awesome.! The whole team there is great.
Fantastic customer service and no pressure whatsoever!
Fantastic customer service and no pressure whatsoever! David is a fantastic sales person and his follow-through is awesome.! The whole team there is great.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind review, we are so happy to hear that you enjoyed your experience with us! We think David is fantastic too!! Please let us know how else we may help : )
They stayed late into the evening to help me out on my
They stayed late into the evening to help me out on my birthday. They were super helpful.. great experience
They stayed late into the evening to help me out on my
They stayed late into the evening to help me out on my birthday. They were super helpful.. great experience
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind review and HAPPY BIRTHDAY!!!