Advantage Chrysler Jeep Dodge RAM

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4.5
(167 reviews)
Visit Advantage Chrysler Jeep Dodge RAM
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday 12:00pm–5:00pm Closed
New (888) 474-1178 (888) 474-1178
Used (888) 474-1371 (888) 474-1371
Service (888) 474-1388 (888) 474-1388

Inventory

See all 195 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since October 2016.
There is a reason why Advantage is a premier new and used Chrysler Dodge Jeep and Ram dealer for Mt Dora. It's because we provide quality automobiles at prices our customers can afford. Our knowledgeable staff will answer your questions help you find the right car and assist with financing. So if you're looking for a new or used Chrysler Dodge Jeep or Ram in Orlando Casselberry or Sanford to the Villages Florida stop in to Advantage CDJR and we'll get you into the car of your dreams! Have questions to ask first? Call Janene Black Internet Manager at 352-735-3777
Low Prices Great Selection and Small Town Service!

Service center

Phone number (888) 474-1388

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 11 employees View less employees

Reviews

4.5
(167 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Advantage Chrysler Jeep Dodge RAM from DealerRater.

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1.0

I've been using this dealership for the last two years.

I've been using this dealership for the last two years. Each time I'm promise myself I'll never use them again, but I literally live 2 miles away. It is consistently the worst customer experience I've dealt with. Today I was left with a scenario that truly baffled me. I came in for the 2nd time to get my 7way trailer plug fixed. 2nd time paying 185, to diagnose the obvious that it needs repaired. Yesterday I order the part to repair it through the service advisor Kim, then came in today to pick up the part and it was a hitch cover , which was obviously the wrong part. People make mistakes, the number Advantage employees make seem to be exponential but it happens. I politely asked to order the new part after wasting my time and was met with a charge for the part difference. I requested my diagnostic of the obvious for $185 be credited toward it, this was not done. Which was not overly expected, but was an olive branch for them to provide customer service. When it was rejected I just simply requested refund, this is the main motivation for the post. I could feel the overwhelming annoyance by the cashier of having to do a refund after my time was wasted etc. The general attitude in the service department is extremely poor. I really hate to post negatively about any business, but if I can help someone avoid dealing with this dealership then it's worth my time. - Charged for a multipoint inspection and all of my tires were low. Meaning obviously this wasn't done, then checked washer fluid was empty. I mean pitiful stuff here. I wouldn't accept a fully complementary service from them because I don't trust their service ability. Finally, last visit they put non synthetic in my truck and after reading the receipt had to clarify. Needless to say they had to flush it, acted like it was a huge inconvenience. Invoice Notes- Read only use Synethic. Truly pitiful stuff here.....

1.0

I've been using this dealership for the last two years.

I've been using this dealership for the last two years. Each time I'm promise myself I'll never use them again, but I literally live 2 miles away. It is consistently the worst customer experience I've dealt with. Today I was left with a scenario that truly baffled me. I came in for the 2nd time to get my 7way trailer plug fixed. 2nd time paying 185, to diagnose the obvious that it needs repaired. Yesterday I order the part to repair it through the service advisor Kim, then came in today to pick up the part and it was a hitch cover , which was obviously the wrong part. People make mistakes, the number Advantage employees make seem to be exponential but it happens. I politely asked to order the new part after wasting my time and was met with a charge for the part difference. I requested my diagnostic of the obvious for $185 be credited toward it, this was not done. Which was not overly expected, but was an olive branch for them to provide customer service. When it was rejected I just simply requested refund, this is the main motivation for the post. I could feel the overwhelming annoyance by the cashier of having to do a refund after my time was wasted etc. The general attitude in the service department is extremely poor. I really hate to post negatively about any business, but if I can help someone avoid dealing with this dealership then it's worth my time. - Charged for a multipoint inspection and all of my tires were low. Meaning obviously this wasn't done, then checked washer fluid was empty. I mean pitiful stuff here. I wouldn't accept a fully complementary service from them because I don't trust their service ability. Finally, last visit they put non synthetic in my truck and after reading the receipt had to clarify. Needless to say they had to flush it, acted like it was a huge inconvenience. Invoice Notes- Read only use Synethic. Truly pitiful stuff here.....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

The customer service here at Advantage Chrysler Dodge

The customer service here at Advantage Chrysler Dodge Jeep Ram "Service" department was outstanding and exceptional! They went above and beyond to assist in troubleshooting what was scoring/scratching my passenger side window, and even have suggested/offered to attempt to polish out the scratches. They also took the time to assess and research whether or not my sunroof screen part alone would have to be replaced or if the whole mechanical portion would have to be replaced. So, a big thank you and shout out go to Luis Carrasco, Service Manager, and PJ-Service Technician/Mechanic, who were professional and provided excellent and exceptional communication in breaking down and explaining the issues, and the time-frame that it would take to complete and resolve the issues. Thank you Dana Renaux, Service Advisor, for helping me troubleshoot the rattling noise in my engine when I accelerated or went up hills. Adding the gas additive/treatment, and putting in a higher grade gasoline which is recommended by Volkswagen, is working well, and have not heard anymore rattling noises coming from my engine! I would also like to take the time to thank and mention Charlie and Dyann Crown who took the time to sit down with me, and actually listen to my cares and concerns. I felt heard, seen, and validated. They advocated for me to have my vehicle inspected, and also went above and beyond to make sure the issues at hand were addressed, remedied, and rectified for a win-win amicable outcome and resolution. It is evident that their example in leadership along with their core values have trickled down and made an impact on the rest of the team members at Advantage CDJR. The ultimate satisfaction in my case was being able to drive off in my beautiful and sparkling clean VW Passat SE TSI courtesy of the Advantage CDJR Detail department.

5.0

The customer service here at Advantage Chrysler Dodge

The customer service here at Advantage Chrysler Dodge Jeep Ram "Service" department was outstanding and exceptional! They went above and beyond to assist in troubleshooting what was scoring/scratching my passenger side window, and even have suggested/offered to attempt to polish out the scratches. They also took the time to assess and research whether or not my sunroof screen part alone would have to be replaced or if the whole mechanical portion would have to be replaced. So, a big thank you and shout out go to Luis Carrasco, Service Manager, and PJ-Service Technician/Mechanic, who were professional and provided excellent and exceptional communication in breaking down and explaining the issues, and the time-frame that it would take to complete and resolve the issues. Thank you Dana Renaux, Service Advisor, for helping me troubleshoot the rattling noise in my engine when I accelerated or went up hills. Adding the gas additive/treatment, and putting in a higher grade gasoline which is recommended by Volkswagen, is working well, and have not heard anymore rattling noises coming from my engine! I would also like to take the time to thank and mention Charlie and Dyann Crown who took the time to sit down with me, and actually listen to my cares and concerns. I felt heard, seen, and validated. They advocated for me to have my vehicle inspected, and also went above and beyond to make sure the issues at hand were addressed, remedied, and rectified for a win-win amicable outcome and resolution. It is evident that their example in leadership along with their core values have trickled down and made an impact on the rest of the team members at Advantage CDJR. The ultimate satisfaction in my case was being able to drive off in my beautiful and sparkling clean VW Passat SE TSI courtesy of the Advantage CDJR Detail department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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1.0

DO NOT USE THIS DEALERSHIP.

DO NOT USE THIS DEALERSHIP. absolutely horrible. I purchased a brand new dodge ram and within 17 hours realized that it did not have feature which they told me it had. I brought it back (17 hours later) to upgrade it to one that has the features (yes I was willing to pay more for the features). They were awful. the manager Tre Turner was rude, unprofessional, disrespectful and refused to do anything to allow me to upgrade after 17 hours. The entire purchase process was horrible but this is insane. I will be notifying local media and ensuring everyone knows what horrible dealership this is.

1.0

DO NOT USE THIS DEALERSHIP.

DO NOT USE THIS DEALERSHIP. absolutely horrible. I purchased a brand new dodge ram and within 17 hours realized that it did not have feature which they told me it had. I brought it back (17 hours later) to upgrade it to one that has the features (yes I was willing to pay more for the features). They were awful. the manager Tre Turner was rude, unprofessional, disrespectful and refused to do anything to allow me to upgrade after 17 hours. The entire purchase process was horrible but this is insane. I will be notifying local media and ensuring everyone knows what horrible dealership this is.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We work hard to make each of our customers happy and satisfied. As Tre explained to you, to get the options you would like, you would need to go up several trim levels from the truck you chose and that would result in a higher price point. We would ABSOLUTELY be happy to trade you out of your truck into one that has the features you are looking for. Please contact dyannc@advantagecdjr.com to get this started.

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3.0

The experience at Advanced Chrysler was good.

The experience at Advanced Chrysler was good. The Salesman David roberts was very friendly and knowledgeable. Although I did not like the price increase at the last minute. The advertise price was lower than the actual sale price. Management was very friendly. Speaking as an out-of-town buyer the overall experience was good.

3.0

The experience at Advanced Chrysler was good.

The experience at Advanced Chrysler was good. The Salesman David roberts was very friendly and knowledgeable. Although I did not like the price increase at the last minute. The advertise price was lower than the actual sale price. Management was very friendly. Speaking as an out-of-town buyer the overall experience was good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave your review, we appreciate you!

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5.0

They always take our car in for oil change when we come

They always take our car in for oil change when we come in to the express lane.

5.0

They always take our car in for oil change when we come

They always take our car in for oil change when we come in to the express lane.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review, we appreciate you!!

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5.0

Highly recommend.

Highly recommend. Honest, dedicated and excellent communicators. I left with the perfect car for me.

5.0

Highly recommend.

Highly recommend. Honest, dedicated and excellent communicators. I left with the perfect car for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so pleased to hear about your positive experience. Please let us know what else we may to do help and WELCOME to the Advantage family!

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5.0

David was an awesome salesmen.

David was an awesome salesmen. He provided quality and professional information on the truck I was interested in. He communicated thoroughly and I would 10/10 recommend him and his team at Advantage!

5.0

David was an awesome salesmen.

David was an awesome salesmen. He provided quality and professional information on the truck I was interested in. He communicated thoroughly and I would 10/10 recommend him and his team at Advantage!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so pleased to hear you were happy with David! At Advantage, we strive to meet and exceed customer expectations at every single visit! Please let us know how we may help in the future : )

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5.0

Very professional and helpful Enrique was excellent,i

Very professional and helpful Enrique was excellent,i would recommend to others friends and family

5.0

Very professional and helpful Enrique was excellent,i

Very professional and helpful Enrique was excellent,i would recommend to others friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, we are so proud of Enrique! We promise to work hard for you at every visit : )

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5.0

Fantastic customer service and no pressure whatsoever!

Fantastic customer service and no pressure whatsoever! David is a fantastic sales person and his follow-through is awesome.! The whole team there is great.

5.0

Fantastic customer service and no pressure whatsoever!

Fantastic customer service and no pressure whatsoever! David is a fantastic sales person and his follow-through is awesome.! The whole team there is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review, we are so happy to hear that you enjoyed your experience with us! We think David is fantastic too!! Please let us know how else we may help : )

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5.0

They stayed late into the evening to help me out on my

They stayed late into the evening to help me out on my birthday. They were super helpful.. great experience

5.0

They stayed late into the evening to help me out on my

They stayed late into the evening to help me out on my birthday. They were super helpful.. great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review and HAPPY BIRTHDAY!!!

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See all 167 reviews