Plaza Lincoln

Friendly staff, clean office space, pleasant waiting area. Accommodation made for long waits. Capable mechanics. Willing to fix problems.

Efficient and did a great job. Answered questions and resolved any issues. Very courteous , helpful.

Xavier and Jay were wonderful to work with, as well as John in Finance. My experience with the whole staff was friendly and professional. AND FAST! It had a small town feel to it, and I appreciated that. I was made to feel as though I would be well taken care of, and I was. I highly recommend Plaza Lincoln for your next car buying experience.

Took a long-time, how you did the loan was all messed up and then some. Some of the car systems needed more expiations and how they work.

Took us right away Had an issue with a new battery and it was important for us to get into the dealership right away. We learned that we need specific batteries for this car.

To: General Manager of Plaza Lincoln of Leesburg From: Jeffrey Laskowski Date: 10/12/2026 Subject: Commendation for Steve Wiggins Just taking a few minutes to note the great customer service I received at Plaza Lincoln of Leesburg Fl. I called in to schedule 30,000 mile service and made the appointment to bring in my 2017 MKX. I had requested a loaner car, as I am disabled and we only have the one vehicle. A few days before the appointment I called to verify the appointment time and details. You had my old address on file and we updated that. Then Steve told me that because of the age of the car, you could not provide a loaner, but you would still be able to pick it up and deliver it when the service was completed. I explained to Steve that because of my condition that I need a vehicle available. I also told him that this was not my first Lincoln and probably not my last. He explained why you could not provide a loaner. After some more discussion, I agreed to the pickup and return option. A short time later Steve called me back, and said he discussed my situation with his superior and told me that they would supply a loaner but would not have one available until the next week. I happily told him that it would be fine and we made the appointment. While the car was in the shop, it was discovered it needed additional work done. Steve called me for approval and sent me some pictures of the required work. I explained to Steve that I had “Car Shield” and that would be covered by them. Steve told me they didn’t accept Car Shield so I didn’t have the additional work performed there. Everything (the 30,000 mile service, tire rotation, one factory recall) proceeded and the car was returned the same day. I just want to say, I believe Steve went above and beyond my expectations. He made me feel that I was important to the company. He is truly an asset to your company and Ford Motor Company Inc.

Easy to work with and close to the Villages Easy to make an appointment always

Had an update for my 2024 nautilus and they suggested using mobile service instead because of the long time it would take to update.

They treated me very well explained in detail the work to be done and kept me informed throughout the process

The mobile repair unit came to my home at the scheduled time. The tech completed the warranty work a programed the computer. Great service and a nice tech.