Reviews
While visiting Florida from Arkansas we brought our 2018
While visiting Florida from Arkansas we brought our 2018 Ford Expedition to your dealership with a discharging issue. We are in our 70’s and had no other vehicle to drive. After over two weeks you charged us nearly $1,500 and returned our vehicle with the same problem. We communicated with several people there. We finally heard back from your service manager who said he would discuss our issue and get back to us. We never heard back from him. We feel as though we deserve a full refund of what you charged us.
While visiting Florida from Arkansas we brought our 2018
While visiting Florida from Arkansas we brought our 2018 Ford Expedition to your dealership with a discharging issue. We are in our 70’s and had no other vehicle to drive. After over two weeks you charged us nearly $1,500 and returned our vehicle with the same problem. We communicated with several people there. We finally heard back from your service manager who said he would discuss our issue and get back to us. We never heard back from him. We feel as though we deserve a full refund of what you charged us.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly customer service.
Friendly customer service. 2 hour wait. The news station in the waiting room was not good. It did not show any actual news.
Friendly customer service.
Friendly customer service. 2 hour wait. The news station in the waiting room was not good. It did not show any actual news.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review on your experience with our Service Department!
Took my truck in late in the day and had advised them I
Took my truck in late in the day and had advised them I needed it back by a certain time. The truck was not ready however they did get it down quick as possible. I don't believe they finish the entire service that they normally would but I have no real idea. I had an oil change and saw oil under my truck this morning so will keep an eye on it to make sure there's nothing going on.
Took my truck in late in the day and had advised them I
Took my truck in late in the day and had advised them I needed it back by a certain time. The truck was not ready however they did get it down quick as possible. I don't believe they finish the entire service that they normally would but I have no real idea. I had an oil change and saw oil under my truck this morning so will keep an eye on it to make sure there's nothing going on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving your feedback on your most recent service visit! Please reach out to Mark Anderson at 352-726-1231 if you would like to discuss this further.
We were kept up to date and informed every 20 minutes or
We were kept up to date and informed every 20 minutes or so in what was happening and what they would need to do next. They were very nice even though it took a couple of hours. We need to come back when our second key comes in and have it cut but at least they got us 2 fobs ready to use so we don't get stuck somewhere and not be able to start the car. Thank you so much.
We were kept up to date and informed every 20 minutes or
We were kept up to date and informed every 20 minutes or so in what was happening and what they would need to do next. They were very nice even though it took a couple of hours. We need to come back when our second key comes in and have it cut but at least they got us 2 fobs ready to use so we don't get stuck somewhere and not be able to start the car. Thank you so much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service.
Great service. Richard is a pleasure to work with. Nick Nicholas best Ford dealership around
Great service.
Great service. Richard is a pleasure to work with. Nick Nicholas best Ford dealership around
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Richie was very helpful, and I believe went overboard for
Richie was very helpful, and I believe went overboard for his service to me as well as the rest of the crew
Richie was very helpful, and I believe went overboard for
Richie was very helpful, and I believe went overboard for his service to me as well as the rest of the crew
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review on your experience with Richie and our Service Team!
Customer service in the service department is always
Customer service in the service department is always friendly and very helpful and honest to me
Customer service in the service department is always
Customer service in the service department is always friendly and very helpful and honest to me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review on your experience with Travis and our Service Department!
No way took care of me and got me set within a matter of
No way took care of me and got me set within a matter of first few minutes of arriving
No way took care of me and got me set within a matter of
No way took care of me and got me set within a matter of first few minutes of arriving
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review on your experience with us!
Wonderful to work with.
Wonderful to work with. Good communication and had my car finished when I needed it.
Wonderful to work with.
Wonderful to work with. Good communication and had my car finished when I needed it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review on your experience with our Service Team! We appreciate your business and look forward to seeing you next time.
I had an appointment for a recall notice.
I had an appointment for a recall notice. When i made the appt i asked if the parts were available. Turns out they need to order the parts. So I spent 4-5 hours and $60 in transportation cost only to have to return once the parts are at the dealer.
I had an appointment for a recall notice.
I had an appointment for a recall notice. When i made the appt i asked if the parts were available. Turns out they need to order the parts. So I spent 4-5 hours and $60 in transportation cost only to have to return once the parts are at the dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving your feedback on your recent service visit. If you would like to discuss this further please reach out to Mark Anderson at 352-726-1231 to further discuss this.