Reviews
I have been a Citrus County resident for 20 years. I have only purchased 3 cars but all 3 were from Nicholas Ford. All 3 cars have been maintained only by Nicholas Service Department. That speaks for itself.
I have been a Citrus County resident for 20 years. I have only purchased 3 cars but all 3 were from Nicholas Ford. All 3 cars have been maintained only by Nicholas Service Department. That speaks for itself.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Customer service reps in the shop are always pleasant and easy to talk to. The only reason for only 4 stars is because I wasn't offered a loaner, when the job was going to take more than 4 hours. Our Mercedes dealership always offered a loaner for anything over 4 hours. I never had to ask. Ft. Mitchell Mercedes in Kentucky. I know most people think that is a luxury car dealership, but a nice Explorer is pretty much the same price. That's all.
Customer service reps in the shop are always pleasant and easy to talk to. The only reason for only 4 stars is because I wasn't offered a loaner, when the job was going to take more than 4 hours. Our Mercedes dealership always offered a loaner for anything over 4 hours. I never had to ask. Ft. Mitchell Mercedes in Kentucky. I know most people think that is a luxury car dealership, but a nice Explorer is pretty much the same price. That's all.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Friendly and very professional. Outstanding service and very friendly. That's all you get for now
Friendly and very professional. Outstanding service and very friendly. That's all you get for now
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I was there for Recall Work . HVAC Fan and the Back up Cam made the appointment 1 week in advance giving the Recall Numbers and VIN . Fan Got replaced the Service Manager had to call me due to me leaving me a message stating that his Tech. Had to witness a malfunction to order the parts instead of having them there to fix the Ford Motor Co Recall ! My time is worth money as everyone else's is !
I was there for Recall Work . HVAC Fan and the Back up Cam made the appointment 1 week in advance giving the Recall Numbers and VIN . Fan Got replaced the Service Manager had to call me due to me leaving me a message stating that his Tech. Had to witness a malfunction to order the parts instead of having them there to fix the Ford Motor Co Recall ! My time is worth money as everyone else's is !
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Very professional service and we were in and out quickly. We will be back for future purchases.
Very professional service and we were in and out quickly. We will be back for future purchases.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I was impressed with the salesman and the other folks who helped me thru the buying process.
I was impressed with the salesman and the other folks who helped me thru the buying process.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Impeccable staff. Helpful and always courteous and friendly. No more words can express my gratitude for these guys.
Impeccable staff. Helpful and always courteous and friendly. No more words can express my gratitude for these guys.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Best car buying experience ever!!! Loved Joey Velez!!! I absolutely love my Explorer and I have only had it for two days.
Best car buying experience ever!!! Loved Joey Velez!!! I absolutely love my Explorer and I have only had it for two days.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I scheduled an appt for a recall repair. They took me in on time and finished in a timely fashion. The attendant was pleasant and professional.
I scheduled an appt for a recall repair. They took me in on time and finished in a timely fashion. The attendant was pleasant and professional.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service! Friendly personel. Helpful employees, who listen to the customer. Convenient location and good prices.
Great service! Friendly personel. Helpful employees, who listen to the customer. Convenient location and good prices.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair