Chaparral Ford Inc

Found the car we liked on-line and exchanged a phone call, visit and phone call with the dealership's on-line sales rep, Johnny. The next day we purchased the car. We were in/out of the dealership in approximately 2 hours. Facility is very clean, nicely decorated with antique automobiles and western motif type decor. David Scott was our salesman. He was respectful, knowledgeable and professional. The finance director, Brandon Dominguez was very knowledgeable especially concerning the extended warranty. The car was cleaned so well it appeared brand new. Our experience with this dealer was great! I highly recommend this dealership. If you are looking for personable and attentive service visit Chaparral Ford.

Sent several emails to dealership thru cars. com! Never did I hear back from anyone either by phone, text or email. Attempted several attempts thru email about used truck in there inventory. Not once was I emailed or even thank for inquiring about the truck. Gave up and staring looking else where. Bad customer service in used car sales! To this day truck is still being advertised and getting reviews from cars.com

Roy Fernandez went above and beyond expectations for my family. He found us exactly what we needed at a price no other dealership could offer. You can't go wrong at Chaparral when people like Roy Fernandez are willing to do whatever it takes to, not only help you shop comfortably, but welcome you and treat you like a priority. Thank you Roy Fernandez and Chaparral Ford!