Chaparral Ford Inc

I had a nice buying experience buying my used 2017 Mustang GT Premium from Chaparral Ford. My dealer was Maria Zavala. It was great to buy a car and feel... at ease and not pressured or sold in to something you didn’t want. Do your homework ahead of time and you will have a fast and carefree buying experience like I had.

great folks work there. I am a repeated customer. I drive 4 hours when possible to have them service my trucks.

Found the car we liked on-line and exchanged a phone call, visit and phone call with the dealership's on-line sales rep, Johnny. The next day we purchased... the car. We were in/out of the dealership in approximately 2 hours. Facility is very clean, nicely decorated with antique automobiles and western motif type decor. David Scott was our salesman. He was respectful, knowledgeable and professional. The finance director, Brandon Dominguez was very knowledgeable especially concerning the extended warranty. The car was cleaned so well it appeared brand new. Our experience with this dealer was great! I highly recommend this dealership. If you are looking for personable and attentive service visit Chaparral Ford.

We have bought several vehicles from Chaparral Ford over the years. Their sales team is top notch. My problem is with the service department. They want... you to drop your car with them until they are ready to work on it. 3,5 days whatever. I complained to the owner and this was resolved quickly. I called again last week and was told 3 to 5 days. I called today and was told they were very busy and my service will be pushed back 2 weeks. My husband asked about bringing his truck in for recalled and was given the run around. I will never buy a car or truck from them because of their poor customer service in the service department.

Customer service was excellent. I didn’t even take up to 30 minutes to get the transaction completed. Would definitely recommend this dealership to a friend... ����.

Excellent Service . I have been a customer since 1999 and they have always been very nice and helpful. My salesman (John Patterson) always tries to get... the best deal for me.

Not Pleased with this dealership... I purchased a CPO vehicle from them with what I thought was FORD backed extended service plan. Come to find out its... a 3rd party protection plan that will not cover the defect that is wrong with my truck. I have been calling and leaving messages all week now for someone to call me back but have yet to receive a response. This is shaping up to be a poor experience and afraid they are what I wanted to avoid typical "USED CAR SALESMEN". I simply want them to make this right and provide the Premium Care FORD extended service plan I thought I was purchasing with a CPO truck. BUYER BEWARE....STAY AWAY Highly disappointed!!!

Sent several emails to dealership thru cars. com! Never did I hear back from anyone either by phone, text or email. Attempted several attempts thru email... about used truck in there inventory. Not once was I emailed or even thank for inquiring about the truck. Gave up and staring looking else where. Bad customer service in used car sales! To this day truck is still being advertised and getting reviews from cars.com

Roy Fernandez went above and beyond expectations for my family. He found us exactly what we needed at a price no other dealership could offer. You can't... go wrong at Chaparral when people like Roy Fernandez are willing to do whatever it takes to, not only help you shop comfortably, but welcome you and treat you like a priority. Thank you Roy Fernandez and Chaparral Ford!

I made an on-line appointment for "The Works" service on my 2011 F-150 truck. My appointment was at 8am. I arrived at 7:55am. The service writer got to... me very quickly and service began soon after. By 9am I was ready to continue my day. I appreciate a dealership and service department that are prompt and very customer oriented.