Chaparral Ford Inc

When I initially made the appointment for tire replacement, the service advisor said it would take about an hour to do the job, so, I had an appointment set for 10 am on 9 July 2025 to have 4 tires changed on my 2wd ranger. I arrived at 0945. My vehicle rolled in at 1000 hrs and my vehicle didn’t roll out until 1245 hrs. 2.5 hrs to change 4 tires??The tech also forgot to install valve stem caps and he pulled out all the jacking equipment in the cab of my truck and didn’t put any of it back. I made this appointment time under the impression that it would be 1-1.5 hrs maximum. I have to be at work at 1400 hrs in San Antonio. I was close to being late to work. Not acceptable.

Traded in a vehicle and the dealership still has not paid off my old loan. Caused me to have to make an extra payment on the loan that should have been paid off. Still have to worry if it is getting paid off because the finance department refuses to contact me. Sales process was smooth but after sale concern is troubling. I have purchased several vehicles from this dealership and never had any issues, this makes me think something has gone wrong but I am unable to get any information.

Dustin was a true professional. He answered all our questions, and assisted in negotiating the cost of the vehicle. Dustin was also training a young lady, and he explained his actions to her with professionalism. Dustin is a valued associate for Chapparel Ford.

Juan Vera was great, no hassle. I knew exactly what I wanted, asked for best price and rather quickly got the deal I was looking for all over the phone, truck unseen. We process all over the phone, sent a wire for down payment and he drove the Antimatter Blue w/ Bronze wheels, F-250 King Ranch 2 hours from their dealership to my work in Corpus Christi in the rain. I recommend this dealership.

Picked up my Expedition at my house and performed oil change, routine maintenance, vacuumed interior, washed it, looks like brand new vehicle! Excellent service, fast, friendly, I will recommend you to all my family and friends.

Good service, they do what they say, when they say it and for the price they said.

Maria was amazing!! She had the vehicle ready, we went in and out within 1 hr we did the deal. The finance team was amazing got us a better rate than what we had. Very recommended!

Easy to make apt. and always prompt and courteous. Great service, always friendly, and love to look at new arrivals.

Excellent service and super fast, friendly people and explained what they worked on and what my points I can use them for very well

I have always had such success at chaparral ford. That I keep coming back for services. I have bought several ford vehicles and other used cars from Johnny Balencia. He is great and always delivers what the customer needs/wants.