Jon Hall Chevrolet

I bought a brand new 2025 Chevy Trax from this dealership on May 11th and they supposedly transferred my old plates to the new car. I never received my permanent registration. I only got the registration via text from the salesperson Jason on June 13th. Looking at the registration, it was issued on June 4th which means I unknowingly was driving illegally for a month. They also failed to properly report my trade-in, which caused the state to issue a Notice of Intent to Suspend and Final Order because it looked like I had an uninsured vehicle in my name. I questioned the registration and Jason's response was "I'm not sure. But you're good to go now." I’ve called and left multiple messages to speak to the General Manager and haven’t gotten a call back. Someone in customer service's only solution was that I should drive 45 minutes to come in if I can't get in touch with anyone — even though this was a problem they created. The entire situation has been frustrating, unprofessional, and completely avoidable. I’m sharing this so others know to triple-check their paperwork and registration before leaving — because once they have your sale, follow-up support is nonexistent. I still don't physically have the registration in hand, just on text. Insane.

Quick response to email inquiries; no pressure sales; quick and easy purchase. Highly recommend this dealer.

Insulting trade in offer ($8,000 below other dealerships). Highest of the dealer fees $1295 and wouldn’t negotiate a dollar on price. But the real reason they lost our business is when the internet sales manager said to my wife’s face “don’t let your pride keep you from coming back to buy our car”. Hope no one else chooses to deal with this experience either.

Salesman was very good Closing person kind of unprofessional Service dept did a good job

Unfortunately, I had the worst experience with Jon Hall Chevrolet. They ruined my transmission replacing the clutch on my vehicle and now will not take responsibility for their actions which leaves me without a drivable car and forced to pursue legal action. Drove my car to them mid November and they determined I needed a new clutch which I was told ties into the transmission on my vehicle,, after Christmas the repair was finally done picked it up and speedometer was all over the place, the engine light came on after a few miles and when parked a large puddle of oil leaked out . Brought it back immediately and was told it wasn't due to anything they did... yet my car didn't leak, my speedometer was not jumping all over the place and my check engine light never came on before I went to them. A senior tech overhead the situation and asked if they had touched/removed the parts that were leaking in order to replace the clutch and the tech replied yes and was told it then needed to be fixed. Get a call a day or two later saying that I need to pay for a new transmission. Went in person to speak with a director and was flat out told they were not going to help make this right. I would not recommend this location to anyone else at all and would advise to seek a recommendation from friends and family for a trustworthy location for needed services. Would have given zero stars if it were possible. They should have done the right thing. I have left messages for the General Manager with no response, no wonder when visiting the BBB website Jon Hall Chevrolet is rated an F

If you want the best sales men Lenard hodge is it, fair not over bearing, will put you in car you love at reasonable price Toni M. been leasing and buying cars with Lenard since 2016 fell in love with every one.

Very satisfied with our experience. High five to Ginette!!!! We went there to have oil change in our other vehicle. Was looking at some cars while we were waiting and boom we are in a new vehicle. Ginette and the team (Rob, Mike & Robert) appreciate all you work and determination. We love our new 2025 Chevy Trax. ??

I am extremely disappointed with the customer service at Jon Hall. My recent experience was frustrating and completely unacceptable, it was clear that customer satisfaction was not a priority. I hope management takes customer concerns seriously and works to improve their service. If you’re considering purchasing or servicing your vehicle here, I would strongly recommend looking elsewhere until they address these issues.

DREAM TRUCK TURNED INTO A NIGHTMARE!!! I recently purchased a $45K truck from John Hall Chevrolet, and while the buying experience started off great, the post-sale support has been nothing short of frustrating. The process began smoothly—I found the truck online, submitted a credit application, and Jamie, my salesperson, reached out first thing the next morning to go over the details. He was professional, responsive, and easy to work with. I drove down from Kentucky to Daytona Beach, and while the initial financing didn’t go through, the team remained upfront and didn’t push unrealistic expectations. About an hour after leaving, they called back with a deal in place, and I returned the next morning to finalize the purchase. Everything seemed great. That feeling didn’t last. After only one week—and having driven the truck only from the dealership back to Kentucky—the DEF heater failed, putting the truck into limp mode and making it undrivable. When I contacted the dealership for assistance, I was essentially told, “It’s a used truck, not our problem.” I completely understand that buying used comes with risks, but there’s a difference between normal wear and tear and a major failure happening within days of purchase. The fact that I haven’t even made my first payment yet makes this situation even more frustrating. I trusted this dealership’s claim that they inspect their vehicles and stand behind what they sell, but clearly, that trust was misplaced. A dealership’s true reputation isn’t just built on how they sell cars—it’s built on how they treat customers when things go wrong. Unfortunately, once my sale was done, so was their customer service. If you’re considering buying from John Hall Chevrolet, be warned: they’re great while you’re signing papers, but don’t expect any support once you drive off the lot.

They offered me 2k more for my trade-in than Bob Steele did. They also beat the out the door price by over 5k for the same new truck.