Reviews
What is it with attempting to get service at Vara
What is it with attempting to get service at Vara Chevrolet! I've sent letters to Mr. Vara himself. I did receive one phone indicating that my 2022 Silverado will be looked at. I was told that my truck will be looked at on Monday, Nope! I did not receive a phone call, a text or email after that! When I purchased my Silverado from Vara Chevrolet, so many promises were spoken! I believe that it was just talk! It seems that when something goes wrong, Vara is not there to provide service (like "they" promised). Now my goal is to pay off this truck as fast as I can, and get rid of it. It's not worth the headache to fight with Vara Chevrolet, it's not! I believe Vara Chevrolet is waiting for my warranty to run out! I purchased my Silverado in Jan 2023, months later, the computer went out. Vara kept my Silverado for almost two months! I had to fight for a loaner! Now the rear camera is not working! Negative results! I believe that service after the sell at Vara Chevrolet is non-existent. If you plan to buy a vehicle from Vara Chevrolet, beware buyer and hope your vehicle has no problems! If it does, good luck in trying to get service from Mr. Vara!!!!
What is it with attempting to get service at Vara
What is it with attempting to get service at Vara Chevrolet! I've sent letters to Mr. Vara himself. I did receive one phone indicating that my 2022 Silverado will be looked at. I was told that my truck will be looked at on Monday, Nope! I did not receive a phone call, a text or email after that! When I purchased my Silverado from Vara Chevrolet, so many promises were spoken! I believe that it was just talk! It seems that when something goes wrong, Vara is not there to provide service (like "they" promised). Now my goal is to pay off this truck as fast as I can, and get rid of it. It's not worth the headache to fight with Vara Chevrolet, it's not! I believe Vara Chevrolet is waiting for my warranty to run out! I purchased my Silverado in Jan 2023, months later, the computer went out. Vara kept my Silverado for almost two months! I had to fight for a loaner! Now the rear camera is not working! Negative results! I believe that service after the sell at Vara Chevrolet is non-existent. If you plan to buy a vehicle from Vara Chevrolet, beware buyer and hope your vehicle has no problems! If it does, good luck in trying to get service from Mr. Vara!!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand your frustration regarding the service issues with your 2022 Silverado and the communication you’ve received. At Vara Chevrolet, we strive to provide excellent service throughout the entire ownership experience, and we appreciate your feedback as it helps us improve. Our team will look into the issues with your Silverado and we hope to be in touch soon so we can assist you further. Thank you for your patience, and we look forward to the chance to make this right. Sincerely, The Team at Vara Chevrolet
The service department sucks when getting ur car serviced
The service department sucks when getting ur car serviced just for a diagnostic 5-10 days without an appt. Then on top of that another 2 days just to fix the problem and they don?t provide a loaner. Was informed there are 20 people ahead of me. Something is not being managed correctly!
The service department sucks when getting ur car serviced
The service department sucks when getting ur car serviced just for a diagnostic 5-10 days without an appt. Then on top of that another 2 days just to fix the problem and they don?t provide a loaner. Was informed there are 20 people ahead of me. Something is not being managed correctly!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Christina. We understand your concerns regarding the service wait times and the lack of loaner vehicles. At Vara Chevrolet, we strive to provide efficient service and appreciate your input as it helps us improve. Please feel free to contact us directly so we can discuss your experience further and work towards a solution. Your satisfaction is important to us. Sincerely, The Team at Vara Chevrolet
Jacob Limon went out off his way to get us the best
Jacob Limon went out off his way to get us the best vehicle he could find for us that made payment lower that I expected. He’s a good access to your company.
Jacob Limon went out off his way to get us the best
Jacob Limon went out off his way to get us the best vehicle he could find for us that made payment lower that I expected. He’s a good access to your company.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your wonderful review, Antonia! We are thrilled to hear that Jacob was able to help you find the best vehicle while keeping your payments lower than expected. We appreciate your kind words about him and are grateful to have him on our team at Vara Chevrolet. We look forward to assisting you again in the future! Sincerely, The Team at Vara Chevrolet
Dishonest Pricing.
Dishonest Pricing. Vara offered a car online for $30K. We drove 90 minutes to come and buy the car. They upped the price to $39K plus tax once we visited and started making weak excuses.
Dishonest Pricing.
Dishonest Pricing. Vara offered a car online for $30K. We drove 90 minutes to come and buy the car. They upped the price to $39K plus tax once we visited and started making weak excuses.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your feedback on your recent visit to Vara Chevrolet. We understand your frustration and concerns regarding the pricing discrepancy. Our team strives to provide transparent pricing and we regret to hear about your experience. We value your feedback and encourage you to reach out to us directly so we can address this issue promptly. Thank you for bringing this to our attention. Sincerely, The Team at Vara Chevrolet
Chuy and Joseph were great salesmen , straight forward
Chuy and Joseph were great salesmen , straight forward and very knowledgeable !! Friendly, funny and bilingual .
Chuy and Joseph were great salesmen , straight forward
Chuy and Joseph were great salesmen , straight forward and very knowledgeable !! Friendly, funny and bilingual .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Vara Chevrolet and for sharing your positive experience with Chuy and Joseph! We are thrilled to hear that they provided excellent customer service and made your car buying experience enjoyable. We appreciate your kind words and look forward to welcoming you back in the future. Safe travels! Sincerely, The Team at Vara Chevrolet
I process was easy the two individuals were good Anthony
I process was easy the two individuals were good Anthony Mendiola, Jerry made the process stress free
I process was easy the two individuals were good Anthony
I process was easy the two individuals were good Anthony Mendiola, Jerry made the process stress free
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review, Timmy! We are thrilled to hear that Anthony and Jerry made your car-buying process easy and stress-free. We appreciate your feedback and hope you enjoy your new vehicle. We look forward to assisting you again in the future at Vara Chevrolet! Sincerely, The Team at Vara Chevrolet
Super great experience and they had the lowest prices in
Super great experience and they had the lowest prices in the city. The whole Vara Family was awesome and the purchase process was smooth!
Super great experience and they had the lowest prices in
Super great experience and they had the lowest prices in the city. The whole Vara Family was awesome and the purchase process was smooth!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, The Team at Vara Chevrolet
I bought my 2022 truck from vara So on my AC went out at
I bought my 2022 truck from vara So on my AC went out at 23000 miles.I figured they can fix it. Was told by service department. Would take five days. Here we are 2 weeks later. They said it's the a c compressor. But wait, there's more.They already told me that they checked the AC compressor the freon that it was something electrical.Now it came back to the a c compressor again which which attack didn't get on my truck for 7 days So it sat for 7 days Which I still believe they were lying and the tech really got on it the 11 day. Don't take your car to Vada.For service advisors just lied to do basically, they're handling you. Where's place to buy and service vehicle.
I bought my 2022 truck from vara So on my AC went out at
I bought my 2022 truck from vara So on my AC went out at 23000 miles.I figured they can fix it. Was told by service department. Would take five days. Here we are 2 weeks later. They said it's the a c compressor. But wait, there's more.They already told me that they checked the AC compressor the freon that it was something electrical.Now it came back to the a c compressor again which which attack didn't get on my truck for 7 days So it sat for 7 days Which I still believe they were lying and the tech really got on it the 11 day. Don't take your car to Vada.For service advisors just lied to do basically, they're handling you. Where's place to buy and service vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback, Jay. Here at Vara Chevrolet, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Team at Vara Chevrolet
Repair
This is the third time I have taken it for the same problem, they can't fix it but they do charge me every time de
Repair
This is the third time I have taken it for the same problem, they can't fix it but they do charge me every time de
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Daily, and thank you for sharing your feedback with us. We take these matters very seriously and would like to learn more about your time spent with us. Please contact us at your earliest convenience. Sincerely, The Team at Vara Chevrolet
The service was great.
The service was great. Everyone treated me with up most respect. I had an excellent.experience.
The service was great.
The service was great. Everyone treated me with up most respect. I had an excellent.experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rey, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that our staff treated you with the respect you deserve. If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, The Team at Vara Chevrolet