Reviews
I'll won't ever buy a vehicle there again. Really bad experience overall I regret buying a vehicle there
I'll won't ever buy a vehicle there again. Really bad experience overall I regret buying a vehicle there
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Positive professional polite They were very informative approachable and energetic. They made the whole car buying experience very comfortable for us 100%.
Positive professional polite They were very informative approachable and energetic. They made the whole car buying experience very comfortable for us 100%.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
One of the worst dealership experiences I’ve ever had. We test drove a truck, told the dealership we were buying it, and were assured that it was “first come, first served” and that we had the truck. While we were inside working on the deal and providing financing information: - Another customer was allowed to test drive the same truck and was then given priority. - Management first told us “whoever signs first gets it,” then acknowledged the other customer had not signed yet. - We were given several different explanations for why they were moved ahead of us, but never received a clear answer. - When I picked up the folder containing my personal and financial information after the deal fell apart, a manager grabbed the folder and forcefully pulled it from my hands. I contacted ownership immediately afterward and was told I would receive a management follow-up. That follow-up never came. Based on my experience, I would not recommend doing business here.
One of the worst dealership experiences I’ve ever had. We test drove a truck, told the dealership we were buying it, and were assured that it was “first come, first served” and that we had the truck. While we were inside working on the deal and providing financing information: - Another customer was allowed to test drive the same truck and was then given priority. - Management first told us “whoever signs first gets it,” then acknowledged the other customer had not signed yet. - We were given several different explanations for why they were moved ahead of us, but never received a clear answer. - When I picked up the folder containing my personal and financial information after the deal fell apart, a manager grabbed the folder and forcefully pulled it from my hands. I contacted ownership immediately afterward and was told I would receive a management follow-up. That follow-up never came. Based on my experience, I would not recommend doing business here.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I had a scheduled appointment for maintenance, everything was done on time as usual. Waiting area was clean and inviting. Marty was professional and courteous. Good job Koepp Chevrolet!!
I had a scheduled appointment for maintenance, everything was done on time as usual. Waiting area was clean and inviting. Marty was professional and courteous. Good job Koepp Chevrolet!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing customer service. Joe was absolutely amazing! He understood what I was looking for and found several vehicles in my price range. He was spot on in his choices and I drove out with a marvelous Chevy Equinox. There was zero stress and Joe was there through every step answering questions and showing me the cars. Would definitely recommend.
Amazing customer service. Joe was absolutely amazing! He understood what I was looking for and found several vehicles in my price range. He was spot on in his choices and I drove out with a marvelous Chevy Equinox. There was zero stress and Joe was there through every step answering questions and showing me the cars. Would definitely recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Overall, maintenance service was very satisfying easy to deal with was kept up-to-date with information
Overall, maintenance service was very satisfying easy to deal with was kept up-to-date with information
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful friendly people. Fast service. Love my new vehicle. Would recommend to friends and family.
Wonderful friendly people. Fast service. Love my new vehicle. Would recommend to friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great people and service and very friendly staff. The experience was wonderful and I was very impressed
Great people and service and very friendly staff. The experience was wonderful and I was very impressed
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Service was very good and done in a reasonable time. I will be returning for future service
Service was very good and done in a reasonable time. I will be returning for future service
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They have great employees n service! Makes you feel welcomed! Love the hospitality! Very satisfied.
They have great employees n service! Makes you feel welcomed! Love the hospitality! Very satisfied.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair