Reviews
Service and Staff have been great to me.
Service and Staff have been great to me. This is now my go to Chevy Dealership.
Service and Staff have been great to me.
Service and Staff have been great to me. This is now my go to Chevy Dealership.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, C. Hash! We’re honored to be your go-to Chevy dealership! Jessica Williams and our entire team are thrilled to have earned your trust and appreciate your kind words. We’re always here to help thanks again for being part of the Koepp Chevrolet family!
Joe was very nice and helpful.
Joe was very nice and helpful. Everything done in a timely manner. The process was quick & easy. Was given a full tour of the dealership and the other employees. Thanks for your small town hospitality.
Joe was very nice and helpful.
Joe was very nice and helpful. Everything done in a timely manner. The process was quick & easy. Was given a full tour of the dealership and the other employees. Thanks for your small town hospitality.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Steven! We're glad to hear Joe made your experience smooth, helpful, and welcoming. We take pride in our small-town hospitality and are happy you felt it throughout your visit. We appreciate your feedback and hope to earn that fifth star next time — thanks again for choosing Koepp Chevrolet!
We had a great buying experience with Joe at Koepps.
We had a great buying experience with Joe at Koepps. We went in on a rainy Saturday morning and were greeted by Sheldon who already had an appointment scheduled with another client so Joe stepped in to help us. He was very patient and helpful with our selection. All the salespeople were very friendly and welcoming to our whole family!! Happy with our decision to support local!!
We had a great buying experience with Joe at Koepps.
We had a great buying experience with Joe at Koepps. We went in on a rainy Saturday morning and were greeted by Sheldon who already had an appointment scheduled with another client so Joe stepped in to help us. He was very patient and helpful with our selection. All the salespeople were very friendly and welcoming to our whole family!! Happy with our decision to support local!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Jennifer! We’re so glad you had a great buying experience with Joe and that Sheldon and the rest of our team made you and your family feel welcome. We’re proud to be part of the La Vernia community, and it means a lot that you chose to support local. Enjoy your new vehicle and thank you for being part of the Koepp Chevrolet family!
Employees-Associates Team Members professional
Employees-Associates Team Members professional trustworthy knowledgeable & communication-patience & willingness to explain to customers EXCEPTIONAL
Employees-Associates Team Members professional
Employees-Associates Team Members professional trustworthy knowledgeable & communication-patience & willingness to explain to customers EXCEPTIONAL
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the outstanding review! We’re honored to hear that our team came across as professional, trustworthy, and knowledgeable. Clear communication and patience are values we take seriously at Koepp Chevrolet, and we’re so glad that came through in your experience. We appreciate your support and look forward to serving you again!
Eddie found me what i wanted, for the price I wanted.
Eddie found me what i wanted, for the price I wanted. Quick and easy, very satisfied!
Eddie found me what i wanted, for the price I wanted.
Eddie found me what i wanted, for the price I wanted. Quick and easy, very satisfied!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Bob! We’re glad Eddie was able to find you exactly what you wanted at the price that worked for you. Quick, easy, and satisfying — that’s what we strive for! We appreciate your business and look forward to seeing you again at Koepp Chevrolet.
Customer service was great.
Customer service was great. Jessica was on point with knowledge of the service and was prompt with getting the vehicle back to me in a timely manner. The service provided was a 30K mile service and only repaired and replaced what was needed. Very clean guest accommodations
Customer service was great.
Customer service was great. Jessica was on point with knowledge of the service and was prompt with getting the vehicle back to me in a timely manner. The service provided was a 30K mile service and only repaired and replaced what was needed. Very clean guest accommodations
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Bob! We’re glad to hear your 30K mile service went smoothly and that Jessica provided knowledgeable, prompt, and honest service. We take pride in doing only what’s needed and keeping our guests comfortable while they wait. We appreciate your trust and look forward to seeing you at your next visit!
Service was great.
Service was great.The young lady that works there.She always takes care of me appreciate her.Thank you
Service was great.
Service was great.The young lady that works there.She always takes care of me appreciate her.Thank you
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Roy! We're so glad to hear you had another great service experience. We'll be sure to pass along your kind words to the young lady who helped you — she’ll appreciate the recognition! Thanks for being a valued part of the Koepp Chevrolet family.
Last two visits haven't been good.
Last two visits haven't been good. Extremely long time for tires and alignment and excessive cost to diagnose and correct an engine light indicator.
Last two visits haven't been good.
Last two visits haven't been good. Extremely long time for tires and alignment and excessive cost to diagnose and correct an engine light indicator.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Dave, Thank you for taking the time to share your feedback. I’m sorry to hear your last two visits didn’t meet expectations — especially regarding the time and cost involved. That’s not the standard we aim for at Koepp Chevrolet, and I completely understand your frustration. We’d appreciate the opportunity to review your recent service visits and see what we can do to make things right or improve your experience going forward. Please feel free to reach out to me directly — your satisfaction matters to us, and we value your business. Doug Wood General Manager Koepp Chevrolet 830-253-8000
Jessica and uh blake, we're very patient and helped us
Jessica and uh blake, we're very patient and helped us throughout our process. Very nice people in lavernia, Tx. Thank you for all your information
Jessica and uh blake, we're very patient and helped us
Jessica and uh blake, we're very patient and helped us throughout our process. Very nice people in lavernia, Tx. Thank you for all your information
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much! We're glad to hear Jessica and Blake were patient, helpful, and made your experience a positive one. We’re proud to have a team that takes the time to make sure every customer feels informed and valued. Thanks again for choosing Koepp Chevrolet here in La Vernia, TX!
Joe was great.
Joe was great. Very respectful towards my wife, which made me want to come in and look at a car. It was obvious they went the extra mile for myself included and made it possible for me to get something I could afford. I would also like to appreciate Ed, as he took time out of his day to show us the car and tell us a little about himself and never asked for credit. Derek went out of his way to explain everything and I can't say enough how much I appreciate the time he took to get me warenteed and keep it affordable. Good folks there.
Joe was great.
Joe was great. Very respectful towards my wife, which made me want to come in and look at a car. It was obvious they went the extra mile for myself included and made it possible for me to get something I could afford. I would also like to appreciate Ed, as he took time out of his day to show us the car and tell us a little about himself and never asked for credit. Derek went out of his way to explain everything and I can't say enough how much I appreciate the time he took to get me warenteed and keep it affordable. Good folks there.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Andy! We're truly grateful for your thoughtful words and so glad to hear Joe, Ed, and Derek each made a positive impact on your experience. Respect, transparency, and going the extra mile are what we strive for, and it's great to know that came through during your visit. We're proud to have a team that puts people first and takes the time to make every step clear and affordable. Enjoy your new vehicle — and thank you again for choosing Koepp Chevrolet! Doug Wood, General Manager