Red McCombs Ford

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
113 lifetime reviews.

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  • 1.0 out of 5
    August 24, 2020

    Doesn't stand behind their work, they replaced my sunroof less than a year later it was leaking. Took it back in and they said that my extended warranty... didn't cover a bad seal. Even though they're the ones that "sealed it" Didn't adjust air pressure when rotating tires, didn't fill fluids. Kinda makes you wander what else they forget to do. Will NEVER purchase or service my truck with any red McCombs dealership. It’s always something with them.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    March 24, 2020

    We bought a 2015 Altima in December. With approximately 3000 miles on the car we were metal on metal with brakes and had leaking shocks. We parked the... car for around 2.5 weeks because it wasn’t safe to drive and we couldn’t afford brakes. I then took it to the local shop because I could finance the work for brakes. They fixed them and confirmed (and showed me) that they were metal on metal in the back and close to that in the front. Needed pads all the way around and rotors in the back. That’s when they showed me the leaking shocks on both sides. I tried to call the manager at Red McCombs 3 times and never received a call back. Then I called the service department and left two messages. No call back. Finally the operator transferred me to someone who was there. They said they would look at the shocks but won’t reimburse for the brakes because they didn’t get to look at them. It was unsafe to drive an hour away and I can’t afford a tow. He said they MAY have paid for the tow after they looked at the brakes. I don’t have money for MAY. I will never buy a car here again. I dealt with Josh and Cliff in service. I am out almost $500 for brakes. They are doing the shocks after I raised xxxx. Never again. They obviously don’t inspect cars before they sell them as “certified preowned.”

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • December 14, 2016

    I had a great experience at the Quick lane area at Red McCombs Ford . Javier Pena did a great job and took great care of me and was very professional... and was great to work with . In fact since I purchased my truck new in 2013 at Red McCombs it has been great to work with Shawn Barry , Victor LaCourse , RC and Mr. Pena, and many others that unfortunately I cannot remember their names. I would not hesitate to recommend Red McCombs to any of my friends to purchase a new vehicle .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    October 6, 2017

    the buying process was great....there is a lot of improvements needed in the make ready procedure

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 27, 2017

    I took my vehicle in for the 125,000 mile service. I was very satisfied with the work. Your service person kept me updated on the progress and my vehicle... was ready when promised.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 26, 2017

    My battery died on 410 and Evers shopping center parking lot. AAA came and jumped and gave me a printout and said it was the battery. I had already called... Josh Hammond and Jose Rico and said I would be coming. When I arrived they took my car and I had a new battery in less then 45 minutes. The whole experience only took less then 3 hrs and than included an hour wait for AAA. My sister and I were on our way quickly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 24, 2017

    I can immediately expect to be helped as soon as I arrive and I am kept updated throughout my wait time.. I would so definitely recommend to everyone I... know

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

  • 5.0 out of 5
    September 21, 2017

    Quick & professional. No hard sales pressure. Covered all the services schedules.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    William, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We're glad to hear that our team made your visi...t so stress free and pleasant. Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    September 12, 2017

    I have purchased a number of vehicles from this particular dealership and I can safely say their sales staff is the best I have ever encountered.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your continued business and loyalty to our dealership, Thomas! We hope you continue to choose Red McCombs Ford for all your vehicle need...s! Take care!

  • 5.0 out of 5
    September 10, 2017

    Great service and personal attention. Like the new service center to view vehicles in the shop.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Karon, thank you for sharing your feedback with us! We work hard to ensure quality service so it is gratifying to hear you had a positive experience w...ith us. Please let us know if you ever need more help! Take care!

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