Red McCombs Ford

Very rude, unprofessional service. Mangers/directors cover each other and lie. Once they get their sale and money their attitude changes to the worst. They ignore you and treat you like you are a dummy and act like they do not know what you are talking about. Unacceptable and unpleasant experience and behavior.

I had a terrible experience with Red McCombs during my recent service visit. My vehicle was picked up at 8:45 am on 8/6 for two recalls. My advisor, Ryleigh Lavender, displayed the worst customer service I have encountered. Despite calling for an update at 1 pm and again at 2:45 pm, I was repeatedly told Ryleigh was at lunch. When Ryleigh finally called back, she informed me that my vehicle had not been looked at yet and blamed me for not calling sooner for an update. This was despite my appointment being scheduled for 9 am and not being informed that my vehicle would need more than one business day. When I expressed my dissatisfaction with her customer service, she canceled my repair and returned my car without any work done. I find this behavior unacceptable and unprofessional. Having previously purchased a vehicle and done regular maintenance at this dealership, I will not be returning after today. I would be embarrassed to have such behavior representing my business.

Asked for invoice on truck on Friday Memorial weekend 2024 to purchase truck but salesman (Joseph) had left the office. Told me he would send it Monday morning. He text me for a selfie with ID. I sent it. 3 hours later he called me to tell me truck sold. This was a terrible experience and I would never recommend doing business with this dealer. No morals or dignity for a dealership. AVIOD AT ALL COST!

My 2021 Ford Expedition Limited that I bought new from Red McCombs has spent 2 months in the shop this year and yet they will not cover the cost of a rental. Go elesewhere.

ZERO STARS. Terrible experience getting taillights replaced after theft. Was told it would take a day. My truck was there for 17 calendar days. Service advisor didn’t have a clue. The insurance disbursement was lost and I spend two days on the phone between advisor and insurance trying to fix the issue. To make matters worse, they performed oil change and tire rotation. I made it less than 20 miles when my wheels were vibrating and making noise when I reached 60mph. Turns out three tires weren’t secured properly. Multiple “hand loose” lug nuts on 3 tires. I reluctantly gave them the chance to make it right and had my vehicle towed back. The next day, service manager assured me my truck was fine and perfectly safe to drive. WRONG! This time at around the 40 mile mark I once again felt vibration when I reached 60mph. I notified dealer assuming wheels weren’t balanced. I was told that isn’t part of rotation and comes at an extra cost. I wasn’t paying more or taking it back to the place that messed up so I took it elsewhere. The tech immediately came out to ask who last serviced my tires. I was informed that (once again) THREE (different) wheels were not secured properly. They wiped their hands of the issue and because they don’t see an issue with their equipment it’s “sorry that happened to you but our equipment is fine so it’s not our fault”. Lug nuts do not come loose on their own. This was clearly due to negligence on the dealers part and it happened TWICE. They put my safety at risk. Driving on 3 improperly secured wheels with MULTIPLE “hand loose” lug nuts…..TWICE. My wheel studs could have snapped and caused my wheels to come off causing serious injury or death.

Online was good, and the communication before entering the dealership was great. However the visit to the dealership and the aftermath of our trip was a headache. The sales associate was only helpful for financing. For example I mentioned there was a crack in the windshield, he said he had "no idea about it", I mentioned there was a previous recall on the windshield, and he said "you can go to your local ford dealer to check on that recall and they'll take care of it for you free of charge" Rather than just checking on it then and there. He invaded my personal space by shoving his hand in my face trying to pressure me to "make a deal" which I did not appreciate at all, and made me feel uneasy about the process moving forward. Moving on to the financing department, while the representative was hospitable and enthusiastic. He fed us some straight BS "12% interest rate is a really good rate"... I had a 4.9% on my previous loan and if I wasn't planning on refinancing I would have walked then and there. It's infuriating knowing he's probably fed other people that BS too. Moving on to post purchase, I found out when I got home my 50 amp charger cord was not working (the one that comes with the car) . I know it should work because I've had a Mach-E before and I havd used the 50 AMP charger with it. I texted the sales associate that the charger didn't work, and sent him pictures. He said if it truly did not work he would send me a new one free of charge. I also sent him a picture of us testing the charger with an electrical current indicator to show that the port did have power, and it was the charger itself that wasn't working. I still have not received said replacement charger, which is detrimental to the continued efficient usage of the vehicle. The next day I noticed cracks on the rear tail lights of the vehicle, and I texted the sales associate and he told me to take pictures of the cracks and that he would compare them to the pictures that they had taken when they received the car. I sent him the pictures and he called me and told me that in comparing the pictures they DID NOT see the cracks there before I purchased the car. He gave me a very elaborate explanation on how stuff like that "can't be missed and wouldn't pass inspection" And how the inventory team does a "very diligent 139 point inspection on every single vehicle” However I looked at the listing after and in the pictures one of the 4 cracks can be seen, however said cracks were not disclosed to me upfront nor in the listing just like the blemish on the wind shield. And if the inventory team IS so diligent on their inspection I refuse to believe that these things got missed so easily. Making his answer feel dishonest. Then I contacted him about the cracks on the taillights I found on the listing, he told me to "get a quote on the replacement and I'll talk with my manager about how much we can reimburse you for" . I then asked how he missed it when talking with his inventory manager and if I was correct in telling me that they both said they weren't there beforehand. He told me that I WASN'T correct because he changed his wording from over the phone saying "they weren't there" to over text saying he didn't "believe" they were there. Then shifted the blame on me and told me that I bought the car in "as is condition" and since I was “on the sales room floor” it was essentially my fault for not noticing the cracks and bringing them up because "I got to see the car in person" So did you! How is it my fault if they missed it too?. Then I told him that I didn’t believe he was being honest with me, and he simply just said “at this point you can contact the dealership itself if you need anything moving forward”. Then when I texted him to follow up about the replacement charger he outright ignored me.

Was told to bring truck for service first come first serve. Went there and was told very rudely that I was wrong. Treated me like a sack of garbage. Called later and they still told me to just drop it off. Horrible. I wouldn't have bought a 55000 truck if I knew that I was going to be treated like a bum from their service department. Don't waste your time. Go somewhere else

Red Mccombs did not properly log my Bronco order and had me on the line for 6 months (where i kept in regular communication every 2-3 weeks saying it was in process), until just last week when they were ready to push my order to a 2023 model(meaning another 4-6 months of waiting) and realizing they lost my wildtrak order. The Sales team contacted me and asked for me to confirm the order, with some slight changes for the new model year, with a completely wrong order (outer banks vs my wildtrak build). No one was able to find my wildtrak order, i was never contacted about what should have been my order in process (since some of the items i had on my build sheet were no longer available, i should have been contacted about that unavailability and any potential changes to my build) which shows that it was never actually being processed. When i shared my frustration, sales management only provided vague "we will see what we can do for you when it comes in." as recompense for a complete waste of 6 months of waiting on a wrong order. Note: The 2023 model wildtrak (with less features than my 2022 build) is 5k more expensive. I have bought a vehicle from Red Mccombs in the past, but their actions with my Bronco order have turned me away from them from this point forward. Unfortunately for them, i was also interested in a new vehicle for my wife, but that is their loss.

We took a 2019 Ford Escape to this Dealership and were very disappointed. Incorrectly diagnosed the problem. It was not so much that Mr.Rodriguez told us the part was on National back order, it was our experience with being just left out their floundering trying to figure out what to do! The didn’t even do the oil change on our vehicle after a week and 1/2. Finally got another Dealership to get a good diagnosis and repair’s completed.

I ordered a Bronco in 2020...and they did not deliver. In fact, they cancelled my order after I ordered the new 2022. They called me to update...and still did not deliver! I talked with a representative after receiving the email that the 2021 Bronco was not going to be available and they approved the transfer to the 2022 model. He told me that I was around number 43 on this list... I wanted to change the color, but he said that it would have to stay the same to transfer to the 2022. Due to this horrible experience with the extremely poor service from Red Mccombs Ford, I will exit all positions in Ford investments and will most likely never purchase a Ford product again. Thank you again for the extremely poor service from Red Mccombs Ford. Dan