Reviews
Moms car broke down, it was towed to Gibbs.
Moms car broke down, it was towed to Gibbs. Ken Kirby was excellent in getting it fixed and contacting me when completed.
Moms car broke down, it was towed to Gibbs.
Moms car broke down, it was towed to Gibbs. Ken Kirby was excellent in getting it fixed and contacting me when completed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Bob! We're glad to hear that Ken Kirby provided excellent service in getting your mom's car fixed and keeping you updated. We appreciate your trust in Tom Gibbs Chevrolet and look forward to assisting you again in the future!
Mike is a great and honest guy!
Mike is a great and honest guy! I needed maintenance done and was not overcharged for what was done. They even gave me a break.
Mike is a great and honest guy!
Mike is a great and honest guy! I needed maintenance done and was not overcharged for what was done. They even gave me a break.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, James! We’re so glad to hear that Mike provided you with great and honest service. It’s wonderful to know you felt fairly charged for your maintenance and appreciated the extra consideration. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!
Great dealership, My salesman was Raymond, he is friendly
Great dealership, My salesman was Raymond, he is friendly and helpful. He and his team worked hard to be able to get me in my new set of wheels and I am so thankful! This was my second purchase with Tom Gibbs and I am confident that someday I will be back again.
Great dealership, My salesman was Raymond, he is friendly
Great dealership, My salesman was Raymond, he is friendly and helpful. He and his team worked hard to be able to get me in my new set of wheels and I am so thankful! This was my second purchase with Tom Gibbs and I am confident that someday I will be back again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Yusef and Bryant were great helped us get a car for my
Yusef and Bryant were great helped us get a car for my wife. They listened to our requests and gave us a far trade in. Negotiations were great.
Yusef and Bryant were great helped us get a car for my
Yusef and Bryant were great helped us get a car for my wife. They listened to our requests and gave us a far trade in. Negotiations were great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
If I was told about the damage when asked I probBly would
If I was told about the damage when asked I probBly would not had made the 2 hour trip
If I was told about the damage when asked I probBly would
If I was told about the damage when asked I probBly would not had made the 2 hour trip
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Ken, we apologize for any inconvenience caused. Your feedback is important to us, and we regret that the damage was not communicated to you beforehand. Please let us know if we can do anything to help or if you’d like to further discuss your concerns, reach out to us.
Very misleading with pricing.
Very misleading with pricing. Price shown on web is finance price not cash sale price. The cash price is the KBB valuation I guess. None of it is clear. The value marked "Price" is only true for certain situations. The dealership will try to explain this, but none of it is clearly stated on the website. The difference for me was large, so I ended up wasting time going to see a vehicle that said was one price but was actually more. The sales associated said they went by their internet "price" but that was not the case. It was the KBB value if you were paying and not financing. I wish I could post screenshots as it would be easier to convey. Would I ever consider this dealer for a car purchase in the future? No I would not. They really need to learn what transparent pricing is and not go through the trickery they do. There is a large dealer I have dealt with in Flagler/Palm Coast right down the road from Tom Gibbs. I have dealt with them in the past and they were outstanding. I wish they would have had the vehicle I was looking at...
Very misleading with pricing.
Very misleading with pricing. Price shown on web is finance price not cash sale price. The cash price is the KBB valuation I guess. None of it is clear. The value marked "Price" is only true for certain situations. The dealership will try to explain this, but none of it is clearly stated on the website. The difference for me was large, so I ended up wasting time going to see a vehicle that said was one price but was actually more. The sales associated said they went by their internet "price" but that was not the case. It was the KBB value if you were paying and not financing. I wish I could post screenshots as it would be easier to convey. Would I ever consider this dealer for a car purchase in the future? No I would not. They really need to learn what transparent pricing is and not go through the trickery they do. There is a large dealer I have dealt with in Flagler/Palm Coast right down the road from Tom Gibbs. I have dealt with them in the past and they were outstanding. I wish they would have had the vehicle I was looking at...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
best car buying experience ever.
best car buying experience ever. Ask for Keith. No pressure, easy to deal with! He is the man
best car buying experience ever.
best car buying experience ever. Ask for Keith. No pressure, easy to deal with! He is the man
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good service by Zak.
Good service by Zak. He is a nice advisor and helped get my Malibu in and out.
Good service by Zak.
Good service by Zak. He is a nice advisor and helped get my Malibu in and out.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had my 2017 2500 HD Duramax serviced last week while it
I had my 2017 2500 HD Duramax serviced last week while it was there for 5 days waiting for parts and labor to be completed my service advisor was Zach Desruisseau. He kept me up todate on the progress on my truck with great curtesy and professionalism, even when I called to check on the progress he always knew the status without having to go ask somebody. I was very pleased with his customer service and the next time i need service i will sure ask for him. I must say that kind of personnel service is hard to come by theses day but not with zach.
I had my 2017 2500 HD Duramax serviced last week while it
I had my 2017 2500 HD Duramax serviced last week while it was there for 5 days waiting for parts and labor to be completed my service advisor was Zach Desruisseau. He kept me up todate on the progress on my truck with great curtesy and professionalism, even when I called to check on the progress he always knew the status without having to go ask somebody. I was very pleased with his customer service and the next time i need service i will sure ask for him. I must say that kind of personnel service is hard to come by theses day but not with zach.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had my cruze serviced and Zach did a good job at
I had my cruze serviced and Zach did a good job at getting me in and out in a timely manner. This service department is second to none.
I had my cruze serviced and Zach did a good job at
I had my cruze serviced and Zach did a good job at getting me in and out in a timely manner. This service department is second to none.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair