Helfman Ford - Stafford

My name is Timothy Ryan. This is my story. After negotiating with the salesman on a price on a used vehicle, we came to an agreement on the price. I told him to get the paperwork together. He told me what he needed from me. I had to jump through a whole bunch of hoops to get this sale ready to go. I had to get insurance on the vehicle, a bunch of documents to and from my credit union. We went round and round. I got them everything they wanted, but when I sat down with my local credit Union to go ahead and sign the papers, I saw they had switched the numbers on me The selling price they put in the sales document were not the ones agreed upon by me. They put their original initial asking price. Then after complaining about it and trying to talk to somebody about it, they insisted that their initial asking price was the rock bottom they could accept for that vehicle. Who's gonna believe that junk! They always leave themselves some wiggle room to make a deal in the initial asking price. In the meantime I put my personal vehicle up for sale (and have it sold) so I'd have the money to go there and finish off the purchase of this used vehicle that I was buying from them. I even had to give them a $1000 deposit to hold the vehicle on top of all of that. They tried to just write it off as a miscommunication, but I have emails and text messages to prove it. I truly believe that they have another deal in the works for sale with somebody else because they found that they can make more money off the vehicle. I always thought somebody's word was worth something when you're doing business with somebody. Didn't even try to meet me in the middle somewhere. They are trying to make me believe theres no wiggle room on the price which is $4000 over Kelly blue book value. ( I ran it by the vin and the mileage they gave me) all of a sudden they say they don't use Kelly blue book value to determine the value of their vehicles... but they used it to determine the value of my vehicle. They didn't offer me top value on the Kelly blue book value. They offered me the middle of the road value, thats why i was able to sell it for much more. That's what kind of sales team you're dealing with over there. I'm still waiting on the General sales manager Mr. Easley to call me back, maybe he'll rectify things or at least try to meet me in the middle somewhere. I hate to write a review like this on a family own business because maybe those people are good honest people that don't deserve it, But I don't deserve the way I've been treated. And I told the salesman from the get-go don't waste my time and I won't waste yours, don't get my hopes up, let's keep it real when we neandgotiated the price. I'm a 60 years old veteran retired state law enforcement officer. I have bought many vehicles in my lifetime. I've never given the initial asking price, and I've never had a dealership go back on the price agreed upon. This is what they did to me. Hope someone with integrity gets this and fixes it quickly before they sell the vehicle out from under me.

Salesman (or Finance Manager as claimed on LinkedIn) Aaron Trevino should not be trusted. Firstly, Aaron was very unresponsive to emails while I was trying to work with him on a purchase remotely. Mr Trevino even referred to my mother who has power of attorney since I am overseas as “Mommy” sarcastically in his last and final email to me. I never did hear back from Aaron Trevino after several attempts to get the numbers so I ended up making the purchase all online without Aaron Trevino’s help. Unfortunately, this is not where the story ends. When my mother went to test drive the vehicle on my behalf, Mr Trevino pretended to be “Johnny” after we explained to Albert in Finance Mr Trevino should not be part of the transaction since he ghosted me and I finalized my purchase online without assistance from any Sales rep. “Johnny” aka Aaron Trevino proceeded to take my mother on the test drive in an attempt to pull the wool over our eyes but that was ill fated as he was found out eventually. We only found out “Johnny” was actually Aaron Trevino the next day when taking delivery of the vehicle. Aaron Trevino’s behavior was unprofessional, childish and downright disrespectful. Use caution when shopping at Helfman Ford as there are at least a few deceitful characters pretending to be professionals.

Salesman (or Finance Manager as claimed on LinkedIn) Aaron Trevino should not be trusted. Firstly, Aaron was very unresponsive to emails while I was trying to work with him on a purchase remotely. Mr Trevino even referred to my mother who has power of attorney since I am overseas as “Mommy” sarcastically in his last and final email to me. I never did hear back from Aaron Trevino after several attempts to get the numbers so I ended up making the purchase all online without Aaron Trevino’s help. Unfortunately, this is not where the story ends. When my mother went to test drive the vehicle on my behalf, Mr Trevino pretended to be “Johnny” after we explained to Albert in Finance Mr Trevino should not be part of the transaction since he ghosted me and I finalized my purchase online without assistance from any Sales rep. “Johnny” aka Aaron Trevino proceeded to take my mother on the test drive in an attempt to pull the wool over our eyes but that was ill fated as he was found out eventually. We only found out “Johnny” was actually Aaron Trevino the next day when taking delivery of the vehicle. Aaron Trevino’s behavior was unprofessional, childish and downright disrespectful. Use caution when shopping at Helfman Ford as there are at least a few deceitful characters pretending to be professionals.

Salesman (or Finance Manager as claimed on LinkedIn) Aaron Trevino should not be trusted. Firstly, Aaron was very unresponsive to emails while I was trying to work with him on a purchase remotely. Mr Trevino even referred to my mother who has power of attorney since I am overseas as “Mommy” sarcastically in his last and final email to me. I never did hear back from Aaron Trevino after several attempts to get the numbers so I ended up making the purchase all online without Aaron Trevino’s help. Unfortunately, this is not where the story ends. When my mother went to test drive the vehicle on my behalf, Mr Trevino pretended to be “Johnny” after we explained to Albert in Finance Mr Trevino should not be part of the transaction since he ghosted me and I finalized my purchase online without assistance from any Sales rep. “Johnny” aka Aaron Trevino proceeded to take my mother on the test drive in an attempt to pull the wool over our eyes but that was ill fated as he was found out eventually. We only found out “Johnny” was actually Aaron Trevino the next day when taking delivery of the vehicle. Aaron Trevino’s behavior was unprofessional, childish and downright disrespectful. Use caution when shopping at Helfman Ford as there are at least a few deceitful characters pretending to be professionals.

I did not get a response on my request for information about the Ford Maverick listed on Cars.com. I would be concerned about responsiveness after the sale from this dealership.

i had a great experience with Javier Gonzalez shopping for a car at helfman ford

I bought a car from this dealer entirely online, and their team went above and beyond to assist me. They helped with the inspection and even took the car to the dealership for a recall, and this happened to be for a BMW. Despite the transaction being online, they provided exceptional service by personally handling these tasks for me. I?ve already sent them both thank you's, but still their effort truly exceeded my expectations. I?ll definitely return to them for my next car purchase.

What a fantastic buying experience at Helfman Ford in TX. We were shopping online, out of state purchase, and had the pleasure of working with Richard Baxley who went way above and beyond. He kept us informed during the whole process and even more important followed up diligently during the delivery and when we took possession of the vehicle. Of course he then followed up yet again. I tip my cap to the dealership and Richard on a great buying experience!

Sale Representative was professional, knowledgeable, and helpful throughout the whole purchase process. Sales Representative answered all my questions and make it easy handle things.

Fantastic experience buying the truck for the 1st time from them. Amir Pari was super helpful, knowledgeable, and very professional. No sneaking in any unwanted upgrades or price increasing. No typical switch and bait. The most transparent car buying experience.