Helfman Ford - Stafford

Awesome sales team. I was replacing a total loss vehicle and they held the truck I was buying while all the insurance was being worked out. They didn't have to do that. Reggie Sanders was great!

I called Helfman Ford to inquire about ordering a new Ford Maverick and was put in touch with Mr. Tony Rushing. He exceeded my expectations in every way! He kept constant contact through text and emails and was very timely in requesting information and sending/routing forms. Received confirmation of order from Ford the same day. If the entire wait and then delivery processes are handled this way, with this level of communication, Helfman Ford and Mr. Rushing will definitely be getting my business again. Thank you.

It was a good buying experience at Helfman Ford. Eric had a strong knowledge of the vehicle we purchased.

Brock and Gus were great from start to finish. I noticed excess air coming in the passenger side and called Brock after the purchase and he will take care of the issue. No problems!

I have had very good experience there. My sales person Amir was very friendly. He helped me a lot through whole buying process. Dealership gave me good value for my trade-in. Overall very smooth transaction

Marcus the Fleet Manager helped me tremendously. I loved everything about the experience and his efficiency.

Last oil change... I mentioned I may have a oil leak. Please check it out. I was told "we're three weeks out" for that service. Just took in F-150 for yet another oil change. I said again, I have a oil leak under the hood. They wrote it down and said they would check it out. The service department called my office 2 hours later saying truck was ready to pick up. I picked up the truck and looked at their check up form. 1. engine oil filter needs to be replaced. 2. Front wipers need replaced. 3. "Cabin air filter of cabin ?" 4. "There's an oil leak, top engine". Again the check up form clearly states "check for leaks under hood" I would like to congratulate Helfman Ford for pointing out what's wrong with my vehicle. Perhaps times have changed, but in the past I would always get a phone call from a service advisor telling me what's wrong with the vehicle and if they should fix or replace. Now I know a new air filter is not included in a oil change, but why would they not call and get approval to replace? Windshield wipers and air filter are kind of important things that are normally handled during oil changes. Now I have a oil change (assuming they lubbed the chasis) but I have to either go fix the other two things on my own or take it back to them. Like I said - maybe times have changed but has the job role of a "SERVICE ADVISOR" changed ? I think not. When I asked about the oil leak, I was told they have to put a die in the oil to find where the leak is and they're 2-3 days out on that service. I asked if I could make an appointment - NO - those services are first come first serve. WOW! Looking for a dealer service department that actually offers SERVICE. Sorry when I take my vehicle to a mechanic and mention that I have things that need to be fixed, I don't expect to get a invoice along with a list of those same things that need to be fixed. Lastly, tires were all noted to be 35 psi. According to the on board computer the tires are all 36-38 psi. (did they even check them?) According to the "multi point inspection sheet" they never checked TPMS sensors, valves or caps. The form also suggests that nobody checked the fuel filter. Nobody ever asked if I wanted a tire rotation. Helfman used to be a premier dealership in Houston/Sugar Land/Stafford area. Now it's like rolling dice on a craps table. Last 3 visits to this dealership have been very disappointing. I will report back when I find a new dealership that is 4 star or better.

From the moment you arrive you realize this is not a car dealership, it?s a wish factory. The genuine care and time taken at your own pace whether in a hurry or needing to test drive everything on the lot has never been more actualized. The employees from secretary to dale staff to finance team really want you to just have a good day while getting a great value on something you love and will be proud to drive home.

Sales department was absolutely awesome. Would highly recommend dealership. Car is way beyond satisfaction.

The process was so easy amd quick. No games played. Upfront and honest. See Fred you will not be disappointed.