Reviews
Write a reviewI dropped off my truck for oil change, two recalls and an
I dropped off my truck for oil change, two recalls and an unusual noise from the left side of the vehicle when gas pedal presses. They delivered the vehicle back to my home. No oil change reminder reset, no sticker on the windshield. And the noise I was concerned is still there. They gave me the paper work and bill for oil change, recalls and the alternator changed to clear the noise. But it appears no oil change performed and nothing done for the noise. Poor waste of time & money. Now they are asking me to bring the truck back to service center.
I dropped off my truck for oil change, two recalls and an
I dropped off my truck for oil change, two recalls and an unusual noise from the left side of the vehicle when gas pedal presses. They delivered the vehicle back to my home. No oil change reminder reset, no sticker on the windshield. And the noise I was concerned is still there. They gave me the paper work and bill for oil change, recalls and the alternator changed to clear the noise. But it appears no oil change performed and nothing done for the noise. Poor waste of time & money. Now they are asking me to bring the truck back to service center.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Helfman Ford
Great experience from start to finish. The waiting for paperwork was the only thing that took a while, but other than that, everything ran smoothly and with no issues.
Helfman Ford
Great experience from start to finish. The waiting for paperwork was the only thing that took a while, but other than that, everything ran smoothly and with no issues.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Cynthia, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
Used Car Shopping experience
Super great experience. Highly recommend if you are in the market for a used car.
Used Car Shopping experience
Super great experience. Highly recommend if you are in the market for a used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good Buying Experience at Helfman Ford
Enjoyed my experience overall purchasing my vehicle. Brett did a great job having everything ready for when I came in for the test drive. Being a used vehicle, had a couple minor issues that could be fixed under warranty. Brett and his team did a good job addressing my concern promptly to ensure I was happy with my purchase. Would do business here again. Thanks again Brett!
Good Buying Experience at Helfman Ford
Enjoyed my experience overall purchasing my vehicle. Brett did a great job having everything ready for when I came in for the test drive. Being a used vehicle, had a couple minor issues that could be fixed under warranty. Brett and his team did a good job addressing my concern promptly to ensure I was happy with my purchase. Would do business here again. Thanks again Brett!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Anthony, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Brett Hebert made the whole process quick and easy.
Brett Hebert made the whole process quick and easy. I’ll be recommending anyone in the market to him
Brett Hebert made the whole process quick and easy.
Brett Hebert made the whole process quick and easy. I’ll be recommending anyone in the market to him
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chris was very helpful and straight up about everything.
Chris was very helpful and straight up about everything. No pressure from the F&I office. (Price was agreed upon over mail, already had financing pre-established). In and out in about an hour. One of the best car buying experiences I’ve ever had.
Chris was very helpful and straight up about everything.
Chris was very helpful and straight up about everything. No pressure from the F&I office. (Price was agreed upon over mail, already had financing pre-established). In and out in about an hour. One of the best car buying experiences I’ve ever had.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hellman Ford
I recently bought a Mustang for my 70 th birthday.Mike Hungate was my salesman and he did a super job in explaining all the bells and whistles in the car. When it was time to pick up the car he came with his own car and picked me up and brought me back to the dealership. Easter Sunday I had a problem putting my top up and reluctantly I called him for help. He was so gracious and walked me through the process until it went up. I know Mike will now be a good friend of mine and my travel car!!
Hellman Ford
I recently bought a Mustang for my 70 th birthday.Mike Hungate was my salesman and he did a super job in explaining all the bells and whistles in the car. When it was time to pick up the car he came with his own car and picked me up and brought me back to the dealership. Easter Sunday I had a problem putting my top up and reluctantly I called him for help. He was so gracious and walked me through the process until it went up. I know Mike will now be a good friend of mine and my travel car!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Marianne, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!
Helfman Ford
Everyone was so helpful and kind. Fair offer on my trade-in, was not up charged and did not feel manipulated in any way. Great experience!
Helfman Ford
Everyone was so helpful and kind. Fair offer on my trade-in, was not up charged and did not feel manipulated in any way. Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fix my wrecked car
The staff here is very rude . They are absolutely Prejudice. They did not want to help me at all. They call the police on us because we were talking about their poor service . Life is too short to have a small mind like these people . I would never buy a car from them nor would I use their device.
Fix my wrecked car
The staff here is very rude . They are absolutely Prejudice. They did not want to help me at all. They call the police on us because we were talking about their poor service . Life is too short to have a small mind like these people . I would never buy a car from them nor would I use their device.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ronda, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Helfman Ford Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please reach out to us when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. Best regards, The Helfman Ford Team, (281) 240-3673
Mark " Big Easy " was fantastic!!! I enjoyed it!!!
Mark " Big Easy " Harris was an absolute joy to buy my truck from. He was knowledgeable about all three vehicles he showed me. He presented me with the best car buying experience I have ever had.
Mark " Big Easy " was fantastic!!! I enjoyed it!!!
Mark " Big Easy " Harris was an absolute joy to buy my truck from. He was knowledgeable about all three vehicles he showed me. He presented me with the best car buying experience I have ever had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Christopher, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Helfman Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!