Helfman Ford - Stafford

The people were knowledgeable and friendly. The service was prompt. The waiting areas are comfortable and clean. Having the computers there is an exceptionally nice touch.

I purchased a 2006 f150. At the point of sale i noticed the back sliding window did not worked properly, I asked for it to be replaced or repaired for the sale to happen or the price to be discounted, they replied by saying they would replace the window. I asked if i could have the work done when i picked up the metal license plates, they said it would be perfect. I call the dealership after almost two months of purchase to find out if the plates were in. Nothing. Two days later I called Willian my sales person, he said they had tried to call us for the past two weeks, because the truck needed to be inspectes for plates to be obtained, I checked our records no calls. I brougth the truck on 7/14/15 in for inspection, window replacement and oil change ( which i paid for, as it should be). On 7/14/15 at 2:45 pm I was told the window will not be replaced and the truck was ready. I called back to talk to William and he respondend with, "his used car sales manager Bob Slush will not replace the window". After many attempts, I finally got a hold of Bob and it took me explaining the situation and him checking the story for himself to authorize the service to be done. After not getting any information all morning on my truck on 7/16/15, i decided to call and find out the status of the truck. I received a call back from William, asking me if i had pick up the truck and if i new where my keys were? A dealership loosing someone's keys and not knowing if a vehicle is still at their dealership? Well i received the call saying they had found the truck and would start working on fixing the back window and would be ready on 7/17/15. Today 7/17/15, I started the calls about 10:00AM. No word on the truck, then later received a call from William, the truck will not be ready today and he told me, "I am only a sales person, I have no control or information on what is going on with your truck", so I aske for Bob to call me back, he did, two hours later, telling me "the service department did not know when the truck would be ready, the part they ordered was not the correct for the shortcut they tried to take, tell had order the correct part now, but no one arround them has the part and they do not know when they would get it". I lost it and i told him how can a back window take this long to repair, and if he spected me to go a week without a car, he responded " I do not know what to tell you, you just have to wait, because I do not know". I hung up the phone, because the next thing out of my mouth would not have been nice at all. I called back and ask to speak with the service manager, and explained the whole situation. He told me the same story Bob had, first ordered the wrong part, now correct part was ordered, did not know when the part would come in, did not know what to tell me. I asked to be transfered back to Bob, asked him if i could get a loanner, he replied he need it to check if they could get me one. It took me to called them back once more to find they had a loanner ready for me. I got to the dealership and they had a truck similar to mime. Checked the truck, engine light on, at 50mph weels shake and it pulls to right. I at least could go to work without asking for a ride. Friday 7/18/15 no phone call all day. I called and asked for thw service team to check on my truck ( 4:30pm ). They are finishing with thr truck and i can pick up. Get to the dealership at about 5:30pm, no one new where the keys had been placed or that i had a loaner, no apology for the delay at any time. This is why, I will make every effort possible, not to take my vehicle to this dealership (helfman ford , or any helfman dealerships) .

Very helpful, knowledgeable and friendly service writer, Cory Lindsay. All requested work performed timely and vehicle delivered when promised at a fair and reasonable cost.

Friendly, professional, knowlegable...what more can I say about the people that helped purchase and drive out a 2015 F150 Platinum edition truck.

Sales person , Brian, was very helpful and Eric Helfman was extremely professional and did everything he could to get us in the vehicle we wanted.

Salesman is continuously professional and courteous. I honestly feel if I have a concern, I can trust him. We have now bought 3 cars from Marcus Warren and Helfman Ford, driving from Beaumont each time, and we have always been treated like our time mattered. As far as buying a car goes, Helfman Ford has repeatedly made it as painless an experience as my wife and I have ever experienced.

I liked how I didn't have to make an appointment and they got me in and out in less than an hour.

It was nice to have people at a dealership that did what they said they were going to do and then go above and beyond.

Customer service was great and very helpful. They had my best interest in mind and even called me after I had left to explain that one of the items that I wanted fixed on my car would be better handled through my insurance company.

I like Mr. Helfman. This is the third car I've purchased from him and I will continue to do so, if at all possible. During this experience, Richard Brower, in the service department was friendly, knowledgeable, professional and easy to work with. There was no rigmarole. He said what was going to happen and it happened. The car looks great. There was no stress. All around good experience.