Gillman Subaru

Salesman was very knowledgeable about the Subaru Outback Onyx, Limited and Touring trim levels. We expressed that we were only looking for the 2.4L Turbo. These are hard to find, so we will order an Outback when we are ready to put an order in.

Hello, I wanted to put this out there to inform others so that hopefully this dealership doesn't do this again. We were a one car family since selling our mini van to help pay for living expenses during all the issues that came around with 2020. I'm in the airline industry and was out of work for a while...fast forward to 2022 and my husband and I being back at work full-time we desperately needed a 2nd car. We found a used 2010 Mini Cooper at Gilman Subaru Southwest 10565 W Sam Houston Pkwy S, Houston, TX 77099 Sia was our sales person and he along with the staff there said it had been properly looked over by their mechanics. It did have a warning light and the next day it was off, they stated it was a back light that had been out. We purchased the car...we had it financed and 2 weeks later it stalled. We called Sia he said to bring it in, the shop was closed, he said he would call us back after speaking with his manager. He never did. We were able to start it back up and drove it for another week when it finally stalled again and this time wouldn't start back up. We had it less than 30 days when this happened. We have yet to make the 1st payment on the car. We called the dealership again, had to push it down from our 4th floor parking garage in order for the tow company to get it and had them take it back to Subaru since Sia and the manager there said they would have the service department take a look. The service department person, Kevin said they do not work on mini coopers...I found that interesting since Sia and the Used Car Manager said their service department cleared the car saying it was in perfect condition. The following is a text response from Kevin the Subaru Service representative.... I dont know a lot about Mini Coopers, but did a quick search for the code and found this . The blow off valve is electrically operated, I take it that the error is actually Bypass Blow off valve not plausible, meaning that the value seen by the ecu is outside the design parameters. ***We decided to have the car towed again to a competent mechanic that works on Mini Coopers. The service person there confirmed that Subaru had misdiagnosed the vehicle and they had also at some point disconnected and jumped the battery which isn't recommended on that vehicle and caused more issues. We have been going back and forth with Sia at Gilman Subaru Southwest, a manager was supposed to get back to us DAYS AGO...and we're still waiting. For anyone out there looking to purchase a used or new vehicle I would definitely avoid Gilman Subaru Southwest or at the very least don't take them for their word it's not worth a thing. I also spoke to a mechanic today at Eric's who wasn't surprised that it was Gilman Subaru Southwest. Such a bad experience for a 1st time used car buyer.

LIES AND DECEIT PUSHY AND RUDE MANAGER. I set an appointment to look at a used car for my daughter. I had an appointment but the saleslady was not there and was helped by another salesman. Pricing of the car was RIDICULOUS - A LOT OF DEALER ADD ONS AND FEES: The dealer protection package seemed overpriced, BUT WORSE they are trying to charge a market adjusted value aka over the listed because we have no trade - they trying to charge $1000 DELIVERY for a certified used car which made no sense then said it was a mistake. Weak high pressure sales ‘the only one available in Houston we have people calling and asking every day. The manager Ryan seems rude and lying - I brought new and used cars from Gillmans but this was shameful.

at 10:58 am I was informed of the availability of a car on the website by internet sales cars manager Antonio Nunez , at 11:35 am when I arrive and spoke to another salesman ,(car was sold on previous day). Typical BS from sales people who don't care to check or verify what a customer requests. And then Antonio's excuse I got you confuse with someone else, I guess all Hispanics look a like.....

Very upset today. I had contacted this dealer on 9/21/21 regarding a 2008 Suzuki. The internet did not have the actual pictures on the website which prompted me to reach out and inquire about status. A sales person by the name of Antonio Nunez (“Mr. Nunez”) was efficient and quick in answering all my questions. I explained that I was from California and my in laws were in Texas and wanted to buy them a nice surprised gift. He informed me that the car was available and he was so efficient in sending me actual pictures of the vehicle as well as a video since I was as not able to test drive or visit this dealer considering my residency status. He explained that he would give me the price numbers of the purchase price the next morning since it was almost closing time. I immediately expressed interest and waited for the next morning. The next morning he sent me a video of a test drive and sent me my numbers. He expressed the urgency of having to accept it because someone else was interested in the car and if I wanted it then a $500 deposit would secure the car. Within 15 mins, my husband called to put the $500 down payment. We were thrilled and immediately notified our family that a car for them was waiting for them. They had to get an Uber to make their way to the dealer. This is where it all went down hill. We get a call that the car was in the process of being sold. But at no point did he say that it was actually sold (no manager told him that it was actually sold or that someone else had put a down payment that morning before me). To my dismay, I was shocked and extremely disappointed. Not only were they quick to take the payment, our surprise was ruined and our family had to take an Uber back home. Apparently, the car had already been reserved before us earlier that morning before me and a pending sale was in the works by another sales person. This new information sounded like Mr, Nunez had no idea of the pending sale and I’m sure Mr. Nunez felt horrible because he was super apologetic to us, and lost his own sale but I feel like this comes from above. Who the xxxx calls the shots and why is no one communicating. I don’t know what goes on behind the scenes with these sales “managers” but they sure don’t know how to manage their sales people on the floor doing the leg work. I feel like Mr. Nunez put all his effort and work to work with me and left in the dark. And left me super upset. I did get my refund as I should’ve BUT this was such a waste of time and energy. They need to strategize on how to prevent overbooking sales. Sales managers NEED to communicate with each other. I will no longer do any kind of business here. I no longer trust their sales process and question every car up for sale in asking are you sure it is not pending sale status! In simpler terms DO NOT take people's down payment if a sale is pending to prevent false advertising or miscommunications!

We are very pleased with the professional and attentiveness in a timely manner of Mr. Ernesto Perez III We would highly recommend Ernesto to anyone who need to buy a car at Subaru Southwest.

Manny was was fantastic! He helped me find white Crosstrek in no time. He made the entire process seamless and painless. He answered all of my questions during the process. An absolute pro! Highly recommend Manny to anyone looking for a Subaru! Thank you sir.

Complete Bait and Switch!! One of the worst car buying experiences I have ever had. We went in to see a car we saw on line. We loved the car and had run the numbers using Gillman's website and had a price in mind figuring it would vary a little. When we sat down to do the paperwork they started pressuring us saying there was another buyer doing finance on the same car and that we had to hurry and beat them. Then then brought us the numbers and it was over $200 more a month than the website had listed!!! We asked why in the world it was so much higher than the website and were told that the delivery fee and dealer extras were not included in the sticker, every other dealer had the delivery included in the sticker price. They offer to come down a little but would not honor the price on their website. We ended up leaving and calling another local dealer that had the same car in transit to them. We were able to buy the car there for the advertised price with no pressure. It turned out that Gillman was either lying about the other buyer or they refused the high price too because the other dealer that we bought the car through was able to trade Gillman for the very car we were trying to buy in the first place.

Special Thank you !!! To Gillman Subaru Southwest General Manager : Eliel Alan Ramirez Service Director: Roger Reyna Subaru Service Team For servicing and taking care of our Subaru Ascent, outstanding customer service and more than lightly staying with Subaru for the longest ... Highly recommended to all my Friends and Family.

It has been a pleasure to shop and buy my Wife a new Subaru from this dealership. They have bent over backwards to make our purchase as seamless and pleasant as possible! The sales manager Ryan Nowroozi treated us wonderfully. Thank you Ryan! Gillman should be commended for Ryans effort and transparency....