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Meet Paul Vollrath

Paul Vollrath headshot
Service Director
(25 reviews)
Industry experience 39 years
Dealership experience 10 years

I believe in the motto "Whatever It Takes"... Avid outdoorsman, certified Master Diver, skydiver, hiked over 460 miles of AT.

Reviews

I am very unsatisfied and disappointed with the service

I am very unsatisfied and disappointed with the service that I received. Chevy seemed high on price for their diagnose and recommend that we take it to GMC. If I could go back, I would go back to Chevy in a heartbeat and pay the more money. Goes back to you get what you pay for. They did a diagnose for around 200 and a video that was about 2 minutes long telling everything that was wrong. The went to fix the first thing and wanted another 570 for two hours to take the starter off and continued with another two separate diagnosed fees. These things were mentioned in the video from the initial diagnosed so I was misled on why I was being ripped off. I’m posting bill and work as well with this review. I’m a single mother with two children and have to work two and a half weeks to pay this bill and yet my car still isn’t fixed. Ask questions and watch out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

All of the people were very nice and respectful!

All of the people were very nice and respectful! I will say you can tell they are short staffed. Although that showed in their customer service, the people were great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

Very shady dealership dose not tell the truth, adds

Very shady dealership dose not tell the truth, adds unessessry fees are only nice until you leave

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Professional, Experience, deadecate, cometed and willing

Professional, Experience, deadecate, cometed and willing to work with customers to make sure they are satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Professional and not pushy or full of BS, respectful and

Professional and not pushy or full of BS, respectful and courteous. Alex Cook is a charming young professional and very helpful throughout each visit to the facility. Very pleased with the staff and service staff throughout. Loving my new 2023 GMC Terrain Denali. I just received my Weather Tech floor mats for front, back and hatch area. Thank you all for your help and assistance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent sales and service.

Excellent sales and service. Salesman Andy Cook was straightforward and accommodating. Financing was quick and most up to date.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

If it wasn’t for Mark Robins I wouldn’t of bought it he

If it wasn’t for Mark Robins I wouldn’t of bought it he called me back.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nice place to shop for a new truck or a use truck Thay...

Nice place to shop for a new truck or a use truck Thay are so nice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I’m very satisfied with the company. The dealership...

I’m very satisfied with the company. The dealership handled everything very professional. I couldn’t have asked for better service. I will be coming back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Courteous! And Very Considerate! Enjoyed Doing Business...

Courteous! And Very Considerate! Enjoyed Doing Business With Them! Honest! And Very Straight Forward! Knows How To Relate To Their Customer! And I Would Recommend Anyone To Them! And Will Recommend People To Them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.