Central Houston Nissan

I will put it this way as everyone else In the reviews are saying I took my vehicle in for a diagnostic they robbed you for the and give you a stupid bill and does not contact you whatsoever during the process just via email and text… Alex was my advisor and he is very worthless I told him I upset and satisfied I was about the service he didn’t care at all! I would never do business here not even purchase a car just bc the building looks nice does not mean you will get great customer service I will be reporting this dealership on everything there is for people especially none wealthy people don’t ever bring your car trying to figure out what it is..

Deceptive lending practices and dealership up charge on advertised price by $10k. Extremely deceptive and will waste your time.

I went to buy a car at listing price and they had about a 30% increase of the price on overpriced Add ons that I kept asking to remove and they wouldn't. They're final price was 15% over without taxes or fees. Please stay away, go to a highly rated dealer. 0/10

HELLO MY NAME IS KIMBERLY JEFFERSON I HAD SERVICE ON MY 2022 NISSAN PATHFINDER AT CENTRAL HOUSTON NISSAN. TOOK MY VEHICLE IN TO HAVE 4 NEW TIRES AND A WHEEL ALLIGMNET DONE. DERRIAN BROWN IS MY NEW SERVICE ADVISOR I SWITCHED FROM ANOTHER NISSAN DEALERSHIP DUE TO POOR SERVICE. THE SERVICE HE GAVE WAS EXCEPTIONAL PROFESSIONAL AND DONE IN A TIMELY MANNER. EACH ADVISOR THERE WAS VERY COURTEOUS. I WAS VERY HAPPY WITH DERRIAN. THANKS AGAIN IN ADVANCE CENTRAL HOUSTON NISSAN

My friends all had great experiences there for years. So I figured why not go and get a good experience as well. That was not the case. My saleswoman Tina was nice and friendly however, we went test driving. We stopped at a store she went in and came back with a Grape Four Loco. We thought it was a grape soda with no ice however maybe 30 mins later we learned differently. We test drove two vehicles then was offered our 2015 Rogue. We asked could we see it and they informed us it was being serviced and we could not see it that night but assured us it was good. I fought myself for paying for a vehicle that I didn’t see and test drove. Two days later TINA called stated she felt ill when it was time to come pick up the vehicle. The owner put brand new tires on the truck when we came to pick it up and got in our brand new vehicle the air blew but not as cold. We verbalized our concern and was told that it would get cooler. Today our tags came in and we asked to check the air again; so we got a diagnostic on the vehicle and was told the compressor was completely out, something was wrong with our shock suspension and all four brake linings. Mind you we’ve only had the vehicle a month. We did buy the car As IS however the only thing that was told once picking up the vehicle was that the driver back door had a dent in it. When asked to speak to the Manager he was like it’s AS IS from the front desk clerk. He never came and spoke to us. Today I learned two things. Trust my instinct ask a full detail of what is AS IS ( the precise details) and THAT CENTRAL NISSAN IS FULL OF xxxx!!! I won’t RECOMMEND THEM to a homeless needy person.

The service department is very professional. They have detailed knowledge of parts. Especially Derrian Brown he goes out his way to be courteous and gives you the best price for your budget

I definitely would stay away from this dealership.The salesman bald faced lied and had no explanation for his xx.I really don’t feel like going into details but Don’t waste your time they are straight fraudulent.

This dealership is extremely disappointing. Now, a lot of this was my fault for being stupid and too trusting. In May, I purchased a car. We paid way too much for it after researching and contacting other dealerships that could have gotten us a better deal on the same car. That was my fault for not shopping around. While we were there, my husband saw a used car that he really wanted. It is a 2020 and only has 11,000 miles on it. Once again, we paid way too much for it. That was our fault. Less than two months later, my husband’s car ends up in the shop. There is a part that is burnt out on it that shouldn’t be burnt out on it after only 11,000 miles. The car has a warranty but (of course) this particular part isn’t covered. The dealership’s maintenance department (not Central Nissan. One closer to our home) told us to go back to the dealership and tell them what was going on and he said he would be willing to talk to anyone at Central Nissan and let them know that this was something they would have caught on inspection and that there is no way this damage happened in less than two months and this was something they would have known about before selling us the car. I contacted our salesman at Central Nissan. The one that sold us both cars. He said he agreed with us and would talk with his General Manager. The General Manager said they would not fix it. We spent over $100,000 in one week at this dealership. It would cost them probably around $1000 (because they could have done it at cost and not up charged the labor) to fix the issue and they refused. Instead, we have to pay almost $3000 to fix something broken on an overpriced car that has 12,000 miles only two months after purchase. Again, I know this is our fault for being too trusting and stupid. We should have shopped around because we definitely would have gotten better prices at other dealerships. Secondly, like they always say, don’t trust a used car salesman. All they care about is the sale and not the customer. We thought the car would be fine because it was still under warranty. And then, after spending over $100,000 at this dealership they didn’t want to repair a $1000 problem. Again, that is our fault for thinking that they actually cared. Of course, if we were to believe our salesman who said he is Sales Person of The Year, it’s the General Manager that doesn’t want to help us. He said he is on our side and agrees with us. (All of this is in text). To us, It’s not the money. It’s the principle. It’s bad business and bad customer service. My advice, don’t settle on what Central Nissan says. We could have saved a lot of money if we went elsewhere. Once you walk out that door and they have your money? Out of sight, out of mind. Don’t be stupid like I was.

So bad. The other reviews are not exaggerating. They are the worst of the worse.

TERRIBLE, TERRIBLE, TERRIBLE!!! Stay away from them!!! I would give them ZERO stars if it was possible. Here is why... They are currently running a Bait&Switch scam there at Central Houston Nissan Dealership. Here are the details: Last week I received one of their mailings that showed that I have won $2500. After going to their website to claim my prize, I received a confirmation email stating that my winning number has been verified. I was given an appointment time of 11 o'clock to collect my prize. When I arrived on Monday, June 26th, 2023 and checked in, I was asked to sit down and wait for someone to help me. After a short wait a couple of guys showed up and invited me to an office where they tried to sell me something. I told them repeatedly that I was not interested in buying a gas car since I own a Tesla and will never again buy a gas car. Eventually, they gave up and took me to a room where they showed me a "winning number " that was different from the number pictured on the mailing that I had received. And they told me I didn't win anything. This tactic is called "bait and switch", and it is a scam. This scam caused me to waste my time, and I demanded to see the general manager, and demanded a payment of my prize. After a few minutes, a guy showed up and said he was the general manager. Suffice it to say that he did not look anything like Chad Milow, the actual general manager of the dealership. So, at this moment I knew I was being lied to. The guy who pretended to be Chad Milow was a small Hispanic guy, very rude and unprofessional. He tried to justify the scam but obviously I did not buy it. So not only did I get scammed at their dealership, but also, there was an attempt to impersonate the GM. I have already reported them to the Better Business Bureau and will also report them to the Texas Attorney General and News 2 Houston. Anyone who has been scammed by them in a similar way, please post a review and report them to the authorities. Kind Regards to all of you reading this message.