Central Houston Nissan

Tate was awesome . Car left me stranded Sunday. Was taken to dealership Sunday night and back on the street Monday evening.! He made sure all services were completed and done correctly even to going as far as himself verifying. Will always ask for him going forward no doubt . Always have a fantastic experience when attending the dealership even for an oil change .

The real legit I told them what I wanted and they got it for me

We purchased a car from this dealership three weeks ago, and within the first week, the tire pressure light came on. We took it to Discount Tire, where we were informed that the tires were from 2019 on a 2021 Nissan. They also noted that the front and back tire tread was very worn and needed to be replaced. In addition to the tire issues, the key battery was dying, and the back seatbelt sensors malfunctioned, going off even when all passengers were buckled. We had to pull over and restart the car to stop the alerts. The tires were also misaligned, causing them to lock during U-turns. We brought the car back to the dealership for repairs, but the sales manager, Rigoberto, was extremely rude. He answered the phone when we had called and did nothing to actually help. I have never talked to a more disrespectful person. We were frustrated because the car had so many issues and should not have been sold at such a high price in that condition. While the mechanics were more understanding—especially Albert, who was very helpful—the sales side of the experience was terrible. They only agreed to fix the tire alignment and insisted the tires were fine, which was not true. After waiting from 9 AM to 1:30 PM, we left because the situation became too frustrating to deal with. This was our first and last time purchasing from this dealership. The sales team is untrustworthy and does not stand by their vehicles. However, Jay, Albert, and one of the younger workers were professional and helpful. Unfortunately, that wasn’t enough to make up for the overall experience. I would not recommend this dealership and suggest looking elsewhere.

If I could give this dealership a ZERO! I would. I purchased a car in 11/24 and I still have not received the title and registration. Poor support from the dealership! Everyone seems to ignore the issue. Many promises, none true, They don't return calls or e-mails in a timely manner, your phone number is marked and when you call they send you to a voice mail that is full! I would not recommend this dealership to anyone! I regret making a purchase from you!!

I saw an add on Auto Trader for one of their vehicles. It said it included a 5-year drive train warranty and car care program at no cost. When I spoke to sales person he said the advertised price did not include a $900 windshield warranty and $2900 Drive train warranty and car care warranty. I guess they think we are stupid and don’t read the fine print in their ads. Totally dishonest sales person.

Excellent customer service! I enjoy coming to Central Houston Nissan. I have bought three cars from this place and everyone is always so nice. Thank you!

Great team awesome customer service With Johnelle sales Brendon director and Paul the service advisor all three are the best when getting you in something that you want and treating you like family

I wanted to share an experience with you that I had at one of your dealerships. Central Houston Nissan. On Saturday December 7th around 12pm I walked in the Nissan dealership to purchase a new Nissan Sentra. I currently have a Nissan and wanted to upgrade to a newer one. I was preapproved through Financial and had all that information with me. It was a 2024 model that I viewed on the website. It was a great price and had great rebates; I know that was the one I wanted. I spoke to one of your salespeople and showed him what I wanted. He pulled it up on the computer and said we have it let me pull it up to the front. I drove it and it was nice. I told him I wanted it. He then proceeded to get some information from me along with the pre-approval info as well. He kept on saying something about Capital one, I told him no its through Nissan, I bought my last 3 cars through Nissan. He went to have my car apprised. I waited a bit, that was no problem at all, I understood the process. He came back and said the car is in good shape for 2020 with 44K miles on it. He came back and showed me a paper of 3 different car payment that were outrageous. I told the salesmen that and the information they had about the car was incorrect and where did they get those numbers, and the payments were outrages. The car was not priced at 30K. I looked down the lines of the different numbers and said I don’t know where you got theses from. Then I asked a simple question. What are you giving me for my car? He could not answer it. He said that’s not important right now, I said I would like to know, because it plays a factor of the car payment. Then he came back with different numbers on a paper disregarding my request. I said no did you even call Nissan Financial why do you keep saying Capital one? Then he left and another person came, a manager. He had a paper with numbers again I asked what my car was worth, he said your car is on an online auction so we can get you the best price I also know I get rebates especially being a loyalty customer and you’re giving me numbers that were still outrages. At this time, I asked for my key fob back, he said I’ll get and left. I was frustrated because they were not listening to my needs and were just disregarding what I was asking. Then a sales manager came up and asked me to scoot over to the other seat because he wanted to talk to me next to each other. He showed me a paper with the prices and estimated payments again outrages. I told him did you even call Nissan Financial; they kept on referencing Capital one. I told him no thank you, the payments are more than what I pay now, and my car was more expensive. I again asked for my fob back. The sales mgr. said give me 5 mins to make a deal, I agreed. As I was waiting, I had an alert that my credit check on just hit my report. It was central Houston Nissan. I was pissed at this time because I didn’t even authorize anyone to pull my credit. After a few minutes the finance manager came up. I asked why did you pull my report I did not authorize anyone to pull it, I didn’t sign anything to authorize this. He said I was approved, Capital one, I just said I was preapproved through Nissan Financial. What you did was illegal to pull my report without my consent. I said I want my fob because I want to go. He walked away, after a few minutes the original salesperson came back and gave me my fob and said sorry for what happened. I was so angry and called Nissan America and made a complaint. Nissan America called me back and basically said that the dealership is a franchise but will reach out and have them call me so we can talk about it. I attempted to call and speak to a general manager 3 times and left messages for they said his name was “Joey”, but the voice mail said Chad Milo. To this day I have not heard a thing. I never had such a bad experience before like the one I had from Central Houston Nissan.

HORRIBLE EXPERIENCE! I purchased (1) Wheel Cover from the parts department and the Manager stated to take it Service to have to have them place it on the car. Service Advisor JOSH begins to say loudly as he eats his lunch while at the computer that it's a fee after I have just spent $131 for (1) Wheel Cover. He then tells every Service Advisor what happens and each of them laugh historically about the matter. So I go and return the (1) WHEEL COVER and will NEVER RECOMMEND ANYONE TO PURCHASE OR SERVICE A VEHICLE WITH THIS LOCATION! CUSTOMER SERVICE IS THE KEY TO BE SUCCESSFUL! WARNING NEVER GO TO CENTRAL HOUSTON NISSAN!!

Avoid at all costs. Unproffesional and incompetent. I purchased a BMW X3 from them with an added warranty which perhaps was my first mistake given they are not an official reseller of BMWs. That being said, when I test drove the car, no noted issues. Once confirmed, they took the car to get serviced and my salesperson told me they replaced the brake pads. this ends up being an outright lie as the car sounded a brake warning the day I drove it off the lot. They told me to bring it back and they would fix it. They keep the car for two days and I go back but they havent done anything, just present me with additional charges to fix (which they could have comunicated and saved me the trip). After that, they say I dont have a warranty which ends up being an internal miscommunication but costs me three hours at the dealership. Cherry on the cake is they ran down the fuel while they had the car to nearly empty. In the end I took the car to a BMW garage and they resolved the issue in two hours. Not enough space here to list all the examples but throughout the process, a fair amount of condescension and rudeness in their communications ('you really think you could get a warranty for that price?" If you want to pay less, get another car/ one a teenager gets)