Central Houston Nissan

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2.6
(1,469 reviews)
Visit Central Houston Nissan
Sales hours:
Service hours:
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Service Sales
Monday 7:00am–7:00pm 9:00am–9:00pm
Tuesday 7:00am–7:00pm 9:00am–9:00pm
Wednesday 7:00am–7:00pm 9:00am–9:00pm
Thursday 7:00am–7:00pm 9:00am–9:00pm
Friday 7:00am–7:00pm 9:00am–9:00pm
Saturday 7:00am–4:00pm 9:00am–9:00pm
Sunday Closed Closed
New (877) 661-3047 (877) 661-3047
Used (877) 546-0302 (877) 546-0302
Service (888) 345-4252 (888) 345-4252

Inventory

See all 211 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since September 2012.
From the time you enter our showroom to when you service your Nissan with us you can expect to be treated like family. Because your satisfaction is our #1 priority we pride ourselves on offering an extensive selection of new pre-owned and certified pre-owned Nissan vehicles to choose from. We also offer great lease specials and financing options to suit your needs along with expert service to keep your Nissan on the road for years to come.
All Roads Lead To Central Houston Nissan

Service center

Phone number (888) 345-4252

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

2.6
(1,469 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

We were having issues with our car and booked an

We were having issues with our car and booked an appointment for the next morning to get it fixed. The entire process, from booking the appointment to getting the car fixed could not have been easier! It was such a smooth process especially with Alex Rodriguez available to help us out. We are not car people, but Alex was able to help us understand the issues and walk us through the steps needed to get it fixed. We were able to approve or disapprove any one fix and the final bill was 100% expected. I definitely recommend this service to anyone. Thank you for everything, Alex!

Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Central Houston Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1.0

Bad service

So, about 4 days ago, I made a big mistake by going to the Central Nissan Dealership in Houston, Texas, to purchase a vehicle I found a 2019 Nissan Sentra for $15,825 66,000 miles on it, so I thought, well, it looks like a great deal for me. It's on my budget, and I love the color of the car When I saw the cat, it was dirty, just came into the dealership, but the sales associate assured me that after service, the car would look brand new I trusted him so I said ok I would like to buy it We went inside an office, and It took less than 30 minutes for the sales associate to bring the price up to 23,000 Stating that Nissan will apply a special coat on the paint to protect the car for the elements which they never did. That Nissan will also install a GPS traker, which I never ask for But they still charge me for it ,guess what, according to my personal mechanic and other Nissan dealership, the car doesn't have any GPS tracking at all They also charge me $ 400 to paint the hood Again, they didn't do the job because, according to the painter, the car looks great ( well, it doesn't) They also told me that during service, maybe someone removed the front collision AID sensor, but not to worry, they will fix it They never did .Now, the car got an error message on the dashboard while driving, and no one wants to help Sales associate also told me that the car will have tinted windows. Guess what? They never installed tinted windows at all 2019 Sentra and backup camera freezes all the time, and video is on slow motions But guess what? No one wants to help Air is coming into the car through the driver window All they did was wash the car and detailed the inside So where is the money that I pay for all those missing items and the paint job that I pay and ask to be done? Im not rich , I can not afford a BMW or a Mercedes Benz, but one thing I got very clear is that I will never, ever go back to a Nissan dealer again They are a bunch of liars, and they steal people's money I got the paperwork to prove that the Central Nissan charged me for all these items, and nothing was done, or the car doesn't have what they told me the car will have after the service now the sales associate is telling me, " Let me see what we can do." No one answered the phone , the manager is never available. I called hundreds of times, and no one was willing to help. Please save your time and money and dont go to the Central Nissan. Im going to share this post on every social media platform available so people dont get "cheated " and don't lose their money

Dealer response

Douglas, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 661-9955. We look forward to hearing from you. Thanks aga in for bringing this matter to our attention.

1.0

STAY AWAY FROM THIS DEALERSHIP!

This is the #1 dealership to STAY AWAY FROM! I bought a car last weekend and it was the worst car buying experience I've ever had. The car I wanted was listed on Central Houston Nissan's website for $26,900. The sticker on the window said $26,900. The salesmen (Ty and Jonathan) each told me the car was really $31,500 because of manufacture upgrades, and wouldn't consider lowering the cost to the actual advertised price. They told me I was an "unreasonable woman" and that I should "try to think logically." Their bait and switch sales tactics are dishonest, fraudulent and unethical. Even Ty and Jonathan agreed they could have listed the car's value differently. I have no doubt if I was a man, or had brought a man with me, I would have been treated very differently. I've already filed a complaint against Central Houston Nissan with the Better Business Bureau. STAY AWAY FROM THIS DEALERSHIP!

Dealer response

Hi Carolyn, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to James Adams our Owner Loyalty Manager at experience@centralhoustonnissan.com to discuss this further.

1.0

This is the #1 dealership to STAY AWAY FROM!

This is the #1 dealership to STAY AWAY FROM! I bought a car last weekend and it was the worst car buying experience I've ever had. The car I wanted was listed on Central Houston Nissan's website for $26,900. The sticker on the window said $26,900. The salesmen (Ty and Jonathan) each told me the car was really $31,500 because of manufacture upgrades, and wouldn't consider lowering the cost to the actual advertised price. They told me I was an "unreasonable woman" and that I should "try to think logically." Their bait and switch sales tactics are dishonest, fraudulent and unethical. Even Ty and Jonathan agreed they could have listed the car's value differently. I have no doubt if I was a man, or had brought a man with me, I would have been treated very differently. I've already filed a complaint against Central Houston Nissan with the Better Business Bureau. STAY AWAY FROM THIS DEALERSHIP!

Dealer response

Carolyn M, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (713) 661-9955.

1.0

Worst possible service

Worst possible review for customer service. Not only bad customer service, but our safety was compromised. When confronted, they did nothing. They have lost long time customer.

Dealer response

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (713) 661-9955 to discuss this further. James Adams Owner Loyalty Manager experience@centralhoustonnissan.com

1.0

I have never experienced anything like this

I had a very unpleasant experience with the salesman named Ty Milo in the Used Car Sales department. He was very unprofessional and a liar as well. As I was sitting in his office, he opened up the conversation talking about his friend using his Rolex watch, which was none of my business. Then he used the "N" word in reference to his friend, because his friend messed up his watch when he had it. First of all, Ty should not be using that derogatory word, and especially not at a place of business. That was absolutely unprofessional and offensive. It's hard for me to believe that Central Houston Nissan would have him as an employee. Secondly, he lied to me because I won a Match to Win drawing from a flyer in the mail. He assured me that I would receive an activity tracker, even if I didn't purchase a vehicle. Another salesman sent a porter to get it, but the porter never brought it to me. So Ty allegedly went to the New Car Sales building to get it. He had me waiting a long time, and when he came back he had nothing. The same salesman that sent the porter to get it said, "Oh, it was lost in shipment". Yeah right! If that was really the case, then someone should have told me from the beginning, that could be a possibility, instead of giving me the run around. As I proceeded to leave, Ty did not try to stop me nor apologize for the inconvenience. I knew then, he had no intentions on giving me the activity tracker. So I wasted time and gas because I live across town, and I ended up leaving with nothing.

Dealer response

Hi D. Turner, thank you so much for your comments about Central Houston Nissan! We strive to exceed your expectations, and you did not reflect that. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (713) 661-9955 so we can work towards a resolution. We look forward to hearing from you.

1.0

Worst possible review for customer service!

Worst possible review for customer service! Not only bad customer service, but our safety was compromised. When confronted, they did nothing. They've lost long time customer!

Dealer response

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please contact James Adams, Owner Loyalty Manager at experience@centralhoustonnissan.com so we can work with you to make this right.

Consumer response

Hello James, I am following up your request to contact. Situation was due to service last Thursday. Yibran and then Marcus are very much aware of what happened. We are both lucky there was not an incident from our compromised safety, leading to consequences. Refund our service ticket to make it right. Regards, Mark Vance

Consumer response

Still waiting for your response. You were quick to have me contact you, which I did, but slow to reply. Why have you not responded to make this right after almost 24 hours? Is this indicative of your customer service?

1.0

Run as fast you can!

If customer satisfaction matters, then you might reconsider doing business with Houston Central Nissan. Their aim is to make a sale even if it will hurt the customer badly. I went there recently window shopping and as if I was hypnotized, I traded in my vehicle for another from this dealer I later found the price was over inflated and without the car history being revealed. I discovered that a car that was listed on their website for $29k was sold to me at $35k plus other charges. They added stuffs like Houston Central prep $5,995, market adjustment $4,995 and so many other things that ballooned the total cost for the vehicle to almost $51k. Paying such an amount for a 2019 Cadillac XT4 with 35K miles is a total rip off. The Carfax also showed that the vehicle had a prior accident that was not disclosed during the transactions. They lied to me my credit was good for a better rate, but I later discovered a high interest rate of over 16.51%. I tried returning the vehicle the next day after determining that I was ripped off, but they refused to take it back. I tried to resolve this to the extent of speaking with the CEO but to no avail. So, I left the car in their showroom anyway, but guess what? They drove it back to my driveway without any notification till now. I instructed the financing institution not to make the payment, but they erased part of the contract I signed and got another bank to fund the payment. I have instructed my attorney to take them on but would like to warn potential customers, especially inexperienced buyers. This dealer will stop at nothing to sell you a vehicle that you may live the rest of your life paying for. I feel robbed by this dealer. Please, don’t be deceived by the 5 stars ratings you see. This could be their own folks. How I wished I read about these crooks before finding myself in their net!

1.0

If customer satisfaction matters, then you might

If customer satisfaction matters, then you might reconsider doing business with Houston Central Nissan. Their aim is to make a sale even if it will hurt the customer badly. I went there recently window shopping and as if I was hypnotized, I traded in my vehicle for another from this dealer I later found the price was over inflated and without the car history being revealed. I discovered that a car that was listed on their website for $29k was sold to me at $35k plus other charges. They added stuffs like Houston Central prep $5,995, market adjustment $4,995 and so many other things that ballooned the total cost for the vehicle to almost $51k. Paying such an amount for a 2019 Cadillac XT4 with 35K miles is a total rip off. The Carfax also showed that the vehicle had a prior accident that was not disclosed during the transactions. They lied to me my credit was good for a better rate, but I later discovered a high interest rate of over 16.51%. I tried returning the vehicle the next day after determining that I was ripped off, but they refused to take it back. I tried to resolve this to the extent of speaking with the CEO but to no avail. So, I left the car in their showroom anyway, but guess what? They drove it back to my driveway without any notification till now. I instructed the financing institution not to make the payment, but they erased part of the contract I signed and got another bank to fund the payment. I have instructed my attorney to take them on but would like to warn potential customers, especially inexperienced buyers. This dealer will stop at nothing to sell you a vehicle that you may live the rest of your life paying for. I feel robbed by this dealer. Please, don’t be deceived by the 5 stars ratings you see. This could be their own folks.

4.0

The car was presented and it was as advertised.

The car was presented and it was as advertised. Delightful Brian Dawson was instrumental in getting the deal through and we thank him for his efforts. I would recommend doing business with Central Nissan.

Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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