Central Houston Nissan

DO NOT GO HERE!!!! Unethical, Poor Customer Service, Poor Communication! I believe it is highly inappropriate and unethical that changes were made to our agreement AFTER we had reached a deal and documents were signed. The used car manager has poor communication skills and customer service skills. We sought clarification on the modifications, but the manager did not come to speak with us. Instead, he simply demanded $1,500 from us without providing any explanation. Additionally, I found the finance member to be quite aggressive in her approach, pressuring us to use Nissan's bank despite our credit union offering a better interest rate and monthly payments. This lack of transparency and pressure tactics made the entire experience feel shady. Furthermore, the gap coverage amount presented to us was exorbitant, and we never received clarification on how the final price of the vehicle increased by an astonishing $10,000. We never took possession of the car, but the manager is threatening to drop the car off at our home. ABSOLUTELY NO ONE RETURN CALLS, REPLY TO EMAILS, NOR SPEAK TO US ONE-ON-ONE!

This is the worst place ever. I have never seen such bad customer service. They sold me a lemon and told me I was basically a liar. I have left reviews on google but all the respond is call this main number and we will help. HA what a joke they just transfer you to someone and its a voicemail and they never call you back. If they want to try and reconcile all of my reviews then they know my contact information. I bought 2 cars in one day and one was a lemon and they have done nothing to help me. Cost me almost 4,000 dollars in repairs and they couldn't help one bit and that was with the warranty. And the service manager Paul is very awful. It is sad when other employees that work there apologize for your behavior before I even talk to him.

Left a review before, but was compelled to submit another one because the service got worst. Before purchasing car, there was a dent hole in the driver's door. Was told that it was not reported despite being super obvious. After I purchased the car, was told to bring it back to get it fixed. Once it was brought back, it was then that the sales agent mentioned that it had to have been a gun bullet hole.... To get it fixed, we agreed to drop it off at 9. Agent didn't come in till an hour later, so I had to leave it to go to work. I was told that it would be done by the end of the day. When I arrived at the end of the day, I was told that it hadn't been worked on and would have to bring it back another day... I was told to bring it back at the beginning of the next week (Monday) and that it would be the first to be worked on. I was told it should be done in a week top. Pro: I was given a loaner car which was helpful. Monday passes and I don't hear any updates from the sales agent. I send a text on Tuesday because I need my car back asap. The sales agent tells me that he checked the day before (despite not reaching out to me the same day), and that the car hasn't been started. I later found out that the mechanic lost my key.... I respond like a normal, rational person, and express my frustration about the branch, the mechanic, and especially, the sales agent's indifference and lack of communication. He became incredibly irate, told me to call him, said I was being disrespectful to him. He asked me to call him and asked me to apologize to him. I refused and he hung up..... I then asked him where I was being disrespectful to him and he was unable to explain. I then later came by the dealership (because he told me to come like it was a threat)... I told the branch manager, Carlos, was had happened and he said it would be handled. I got my car that Friday, almost 2 weeks after I dropped it off. Overall, this branch has been awful. I appreciate those who were able to help me finally get my car, but the lack of communication, gaslighting, and lack of care for people's responsibilities made this an awful experience.

Not a bad dealership, but definitely not the best on following up on agreed upon appointments. Make sure to confirm appointments the day before, ask a lot of questions, and if you rely on a sales agent, get their cell number.

Jay went above and beyond to help me purchase a vehicle. He should always have a job there.

Tate was awesome . Car left me stranded Sunday. Was taken to dealership Sunday night and back on the street Monday evening.! He made sure all services were completed and done correctly even to going as far as himself verifying. Will always ask for him going forward no doubt . Always have a fantastic experience when attending the dealership even for an oil change .

The real legit I told them what I wanted and they got it for me

We purchased a car from this dealership three weeks ago, and within the first week, the tire pressure light came on. We took it to Discount Tire, where we were informed that the tires were from 2019 on a 2021 Nissan. They also noted that the front and back tire tread was very worn and needed to be replaced. In addition to the tire issues, the key battery was dying, and the back seatbelt sensors malfunctioned, going off even when all passengers were buckled. We had to pull over and restart the car to stop the alerts. The tires were also misaligned, causing them to lock during U-turns. We brought the car back to the dealership for repairs, but the sales manager, Rigoberto, was extremely rude. He answered the phone when we had called and did nothing to actually help. I have never talked to a more disrespectful person. We were frustrated because the car had so many issues and should not have been sold at such a high price in that condition. While the mechanics were more understanding—especially Albert, who was very helpful—the sales side of the experience was terrible. They only agreed to fix the tire alignment and insisted the tires were fine, which was not true. After waiting from 9 AM to 1:30 PM, we left because the situation became too frustrating to deal with. This was our first and last time purchasing from this dealership. The sales team is untrustworthy and does not stand by their vehicles. However, Jay, Albert, and one of the younger workers were professional and helpful. Unfortunately, that wasn’t enough to make up for the overall experience. I would not recommend this dealership and suggest looking elsewhere.

If I could give this dealership a ZERO! I would. I purchased a car in 11/24 and I still have not received the title and registration. Poor support from the dealership! Everyone seems to ignore the issue. Many promises, none true, They don't return calls or e-mails in a timely manner, your phone number is marked and when you call they send you to a voice mail that is full! I would not recommend this dealership to anyone! I regret making a purchase from you!!

I saw an add on Auto Trader for one of their vehicles. It said it included a 5-year drive train warranty and car care program at no cost. When I spoke to sales person he said the advertised price did not include a $900 windshield warranty and $2900 Drive train warranty and car care warranty. I guess they think we are stupid and don’t read the fine print in their ads. Totally dishonest sales person.