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Chuck Brown Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)
Sales hours: 8:00am to 5:30pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–12:00pm 8:00am–12:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (18 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Unappreciated local customer!

I am local customer that has bought quite a few vehicles from this dealership. Recently I was in for some routine service work; while standing in the lobby, the owner, Chuck Brown walked right past me without even acknowledging me. Not even a nod my way. My salesperson, who has sold me my last 3-4 vehicles came walking thru and barely acknowledged me, and only after I greeted him. This was a week day and they were not busy. The kicker; I was in to have my oil Changed and tires rotated. Even though I paid for this service, the technician opted not to rotate my tires. This is the second time this has happened to me at this dealership. Sad to say, Chuck Brown Ford has sold this local the last vehicle!!

Unappreciated local customer!

I am local customer that has bought quite a few vehicles from this dealership. Recently I was in for some routine service work; while standing in the lobby, the owner, Chuck Brown walked right past me without even acknowledging me. Not even a nod my way. My salesperson, who has sold me my last 3-4 vehicles came walking thru and barely acknowledged me, and only after I greeted him. This was a week day and they were not busy. The kicker; I was in to have my oil Changed and tires rotated. Even though I paid for this service, the technician opted not to rotate my tires. This is the second time this has happened to me at this dealership. Sad to say, Chuck Brown Ford has sold this local the last vehicle!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Kenneth from San Antonio Tx

Traveling from San Antonio and had problem with our Ford 150 truck. The guys took our vehicle right in and had it repaired for us without a long wait. They were very professional and polite. Was very concerned Made us feel real good to be there. After they were done gave us blessings for a safe trip. Funny thing years ago I had car problems in the same area and drove to Ford and the treatment was the same. Bunch of awesome guys. God Bless you all. Merry Christmas��

Kenneth from San Antonio Tx

Traveling from San Antonio and had problem with our Ford 150 truck. The guys took our vehicle right in and had it repaired for us without a long wait. They were very professional and polite. Was very concerned Made us feel real good to be there. After they were done gave us blessings for a safe trip. Funny thing years ago I had car problems in the same area and drove to Ford and the treatment was the same. Bunch of awesome guys. God Bless you all. Merry Christmas��

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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MAGNIFICENT SERVICE !!!THANK YOU’LL

ALL OF THE EMPLOYEES ARE VERY COURTEOUS KNOWLEDGEABLE AND FRIENDLY EXCELLENT EXPERIENCE WOULL HIGHLY RECOMMENDED THEM FOR ANY AUTOMOTVE SERVICES YOULL NEEDED IAM THANKFUL AND APPRECIATIVE SCHULENBURG HAS THIS MAGNIFICENT DEALERSHIP ��������

MAGNIFICENT SERVICE !!!THANK YOU’LL

ALL OF THE EMPLOYEES ARE VERY COURTEOUS KNOWLEDGEABLE AND FRIENDLY EXCELLENT EXPERIENCE WOULL HIGHLY RECOMMENDED THEM FOR ANY AUTOMOTVE SERVICES YOULL NEEDED IAM THANKFUL AND APPRECIATIVE SCHULENBURG HAS THIS MAGNIFICENT DEALERSHIP ��������

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Never buy from this place

My wife and I recently purchased a vehicle from this dealership. First of all let me say that our salesman Travis was very friendly and straightforward. In contast, we had to sit down with the actual owner (Chuck Brown) in order to close on the purchase of the vehicle. First and foremost he did not acknowledge us in any way and/or say hello or shake hands when he entered the office. He had us sign the paperwork and got up from the desk and walked out without saying thank you for your business or anything close. Very unfriendly person and I will NEVER purchase anything from this dealership or set foot on the property again. I urge you to look closely at this man and this dealership.

Never buy from this place

My wife and I recently purchased a vehicle from this dealership. First of all let me say that our salesman Travis was very friendly and straightforward. In contast, we had to sit down with the actual owner (Chuck Brown) in order to close on the purchase of the vehicle. First and foremost he did not acknowledge us in any way and/or say hello or shake hands when he entered the office. He had us sign the paperwork and got up from the desk and walked out without saying thank you for your business or anything close. Very unfriendly person and I will NEVER purchase anything from this dealership or set foot on the property again. I urge you to look closely at this man and this dealership.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Used Truck Shopping

Excellent response time and help with quoting my trade in.

Used Truck Shopping

Excellent response time and help with quoting my trade in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Houston customer

I was extremely impressed with Chuck Brown Ford for my truck buying experience. I had been to a few different dealers here in Houston to purchase a new F-150, and felt haggled. A co-worker suggested calling Chuck Brown, so I thought I'd give it a try. I spoke with both Chuck and Tommy, and finally felt like someone was being honest with me. Will never buy another vehicle in Houston again. They even offered to deliver my new truck to me! Definitely worth giving these guys a call!

Houston customer

I was extremely impressed with Chuck Brown Ford for my truck buying experience. I had been to a few different dealers here in Houston to purchase a new F-150, and felt haggled. A co-worker suggested calling Chuck Brown, so I thought I'd give it a try. I spoke with both Chuck and Tommy, and finally felt like someone was being honest with me. Will never buy another vehicle in Houston again. They even offered to deliver my new truck to me! Definitely worth giving these guys a call!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dishonest

This dealership does not do honest business in my opinion. There is no communication between sales people, and I was very disappointed with my experience.

Dishonest

This dealership does not do honest business in my opinion. There is no communication between sales people, and I was very disappointed with my experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Happy F-150 owner

Coy and the gang at Chuck Brown did a great job getting me the truck and all the goodies I wanted on it it a very timely manner. Great buying experience and I would definitely buy from them again!

Happy F-150 owner

Coy and the gang at Chuck Brown did a great job getting me the truck and all the goodies I wanted on it it a very timely manner. Great buying experience and I would definitely buy from them again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Happy Customer!

I previously bought a vehicle from Chuck Brown Ford. I have to say it was the easiest purchase I ever made. Coy Romine made it very simple for me to purchase my new vehicle. I will definitely say, if you need a vehicle go see Chuck Brown Ford!!

Happy Customer!

I previously bought a vehicle from Chuck Brown Ford. I have to say it was the easiest purchase I ever made. Coy Romine made it very simple for me to purchase my new vehicle. I will definitely say, if you need a vehicle go see Chuck Brown Ford!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Casey, thank you for taking the time to leave us this wonderful feedback! We're glad to know that we provided you with the easiest vehicle purchase experience you've ever had! We will be sure to pass along your comments to Coy and f there is anything more we can do for you please come back and see us any time! Take care! Best regards, Tommy Brown | Sales Manager | 979-743-4111 | tbrown31@hotmail.com

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Great everything!

Bought a mustang from this dealership and they were amazing with helping me buy it and making my decision. Highly reccomend. My salesman was coy and he is an amazing guy! They offered me so much help compared to other dealerships.

Great everything!

Bought a mustang from this dealership and they were amazing with helping me buy it and making my decision. Highly reccomend. My salesman was coy and he is an amazing guy! They offered me so much help compared to other dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Troy, thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Best regards, Tommy Brown | Sales Manager | 979-743-4111 | tbrown31@hotmail.com

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