Leson Chevrolet

When you buy used car they will charge you with something called SSP. For$14000 it was all most $600!!! This... is a second car I am buying from this dealer.First time two years ago my experience was excellent!!!This time opposite they change the internet price with $600 for SSP. The salesman told us something about security deposit,cleaning and full tank of gas.I think this is just another hidden dealer fee.When we received car the tank was half full,the engine bay and trunk were so dirty.They didnt even try to clean them. I was so disappointed if the car was for me not for my daughter I will never buy it. Yesterday I had conversation on Leson website about all this and representative assure me that somebody will connect with me. Still waiting ...

Had to purchase and new vehicle after an accident. The salesperson, Tiger Smith was very patient in the process of purchasing a new vehicle as well as... Leson Chevrolet were.

Working with Mr. "Tiger" Smith and Mr. Brenner was a great experience. Never have I worked with so friendly and professional men.

Was interested in buying a Toyota 86. We were told that they could not budge on the price and was lied to several times about the car. We had checked the... car fax prior to going to look at the car. The sales rep told us that the car was traded in for a camero, which was the first lie because the car fax shows that it was bought by the dealership from Mississippi. Then we were told that they could not budge on the price (22k) because it was the owners son’s car, which we knew was bull crap because of the car fax report. Instead of trying to make a deal we got up and left. They lowered the price online to 21k the next day. These people are not willing to make a deal. All they did was lie.

On June 12 2018 at 07:15 am I brought my 2017 Chevy Silverado into Leson Chevy in Harvey Louisiana with a noise from the vehicle that was growing louder.... I informed the Service Advisor Charles Burd that I needed my vehicle that evening. Previous to me dropping it off I called and spoke to the Service Manager who I told the same thing to that I needed to have the vehicle to get home and I lived about 30 minutes away. I dropped it off expecting it to be diagnosed for the problem and a call to me informing what needed to be done. I did not hear from the Service Advisor all day and tried to call at least twice during the day and the phone kept ringing and ringing at his desk, which the Leson operator connected me to. I left a message with the operator to have Charles Hurd return my call and did not get a message. Finally at 4:30 pm I called back to get an update and did get through to Charles Hurd who informed me that the vehicle did not get checked out and there was one car ahead of me at the time. He said he called me and left a message however I checked my phone and messages and there was no messages nor missed calls on my phone. I sit at a desk and have my phone with me at all times and I did not receive any calls or have any messages from him nor anyone at the dealership. If this was the first time I had an issue with Leson or Mr Hurd himself I'd say it may be a one time problem and even though I'd still be upset with the way we were handled I could give Leson one more try. However, there is a bigger issue with Mr. Hurd and the service team at Leson Chevrolet in Harvey Louisiana. I work for Jackson Offshore Operators as VP Operations and we have eight fleet vehicles and was trying to use Leson as our vehicle's service provider. We brought our company van into the dealership recently and dropped it off in the early morning and it only needed one new tire and all tires to be rotated, balanced and the front end aligned. During the day I kept calling to check the status and never was able to speak to Charles and again in the evening I finally did get in and the truck tire was not completed by 4 pm nor any of the other problems. In the end we did replace the tire and do the rotation but the dealership did not do the alignment as there was no time. I ended up waiting in the dealership waiting room until after 6 pm just to get the above done. When I checked out I was charged for the alignment even though Leson did not do it. I had to get one of our employees to bring it over to get the alignment done so there would not be any issues with crediting our card back the 100 dollars for the alignment. I feel that the service department put off my company truck and my company van working on other customer's vehicles who may have had more extensive needs. I just can't see how I can return to your dealership knowing that your Service Team works in this way. Also, I can't understand how I can bring the truck to your dealership and you guys take it in and say that you will get back to me after you check it out and never do that. I do not believe in any way that Mr. Charles Burd called me or left a message. It was an excuse to calm me down and to take blame away from himself. I do not trust nor believe that he and the Service Manager put your dealerships reputation first and the needs of your customers first. I am writing this as I am still upset about the treatment and lack of professional courtesy and wanted the dealership's management team to understand why you lost this customer and I can assure you that you will lose many more customers until you correct the issues.

The pictures on line for the used car that I was looking for made the car appear to be in excellent like new condition. I contacted the dealership through... Cars.com and received prompt responses for my questions and requests for extra pictures. My request for information on any damage that can be seen was ignored. I flew from over 1000 miles away to purchase the car and the salesman was nice enough to pick me up from the airport. Unfortunately I was disappointed with the car's appearance which did not meet my high quality requirements due to oxidized headlamp covers and exterior seals/moldings, paint scratches, chips and gouges, multiple windshield chips, and all wheels had curb or pot hole scrapes. I returned home on a one way airplane ticket to continue my search.

I traded a vehicle in on 12/20/17 and purchased a certified Yukon. Leson failed to send the payoff for the vehicle I traded in within the 10 day payoff... timeframe... they even failed to payoff my vehicle within 30 days. Therefore a mark went on my credit that I am having to jump through hoops to try to get removed. I have been unsuccessful so far. I even called Leson as soon as I found out the payoff hadn’t been sent. It was well before 30 days and the payoff should’ve been sent. Leson has inefficienct employees and procedures that cost their customers!

I couldn't be happier with the buying experience I had a Leson Chevrolet. The salesperson (Corey Knecht) and Sales Manager (Jody Neil) made me feel like... family during the entire process. Both were very knowledgeable and work diligently to make the deal fit my needs. The only thing that would have made me happier would have been if they would have thrown in a sprayed in bed liner for the time I had to wait for the deal to finish. (still think I should get one since I have sent several references their way already one of which got the bed liner) Although, I would highly recommend either of them to anyone I know looking for a new vehicle. They are giving Leson Chevrolet a great name in the business and are highly valuable employees to that business there.

I couldn't be happier with the buying experience I had a Leson Chevrolet. The salesperson (Corey Knecht) and Sales Manager (Jody Neil) made me feel like... family during the entire process. Both were very knowledgeable and work diligently to make the deal fit my needs. The only thing that would have made me happier would have been if they would have thrown in a sprayed in bed liner for the time I had to wait for the deal to finish. (still think I should get one since I have sent several references their way already one of which got the bed liner) Although, I would highly recommend either of them to anyone I know looking for a new vehicle. They are giving Leson Chevrolet a great name in the business and are highly valuable employees to that business there.

The AC in our Suburban had a leak in the condenser and the service department was able to get it fixed. The entire thing was covered by an extended warranty... from Chevrolet. The Guys at Leson were easy to work with and very helpful.