Reviews
The dealership charged me for diagnosing the vehicle but was unable to accurately diagnose the problem. They charged me for replacing the BCM but it did not fix the problem. Told me they needed to replace another part. Reluctantly I agreed, to find out 5 days later that the parts were on back order and they would not be able to fix it. Upon picking up my vehicle it had a the drivers rear door handle broken which was a new problem
The dealership charged me for diagnosing the vehicle but was unable to accurately diagnose the problem. They charged me for replacing the BCM but it did not fix the problem. Told me they needed to replace another part. Reluctantly I agreed, to find out 5 days later that the parts were on back order and they would not be able to fix it. Upon picking up my vehicle it had a the drivers rear door handle broken which was a new problem
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Sheila took care of my warranty claim and fix my a/c issue. Very responsive and transparent
Sheila took care of my warranty claim and fix my a/c issue. Very responsive and transparent
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Customer Service by Jessica, Shelia and Courtney Shuttle Driver! All were Professional and customer focused.
Excellent Customer Service by Jessica, Shelia and Courtney Shuttle Driver! All were Professional and customer focused.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent Customer Service by Jessica and Shelia! Also, the Customer Shuttle Gentleman was very accommodating!!
Excellent Customer Service by Jessica and Shelia! Also, the Customer Shuttle Gentleman was very accommodating!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Sheila made me feel very welcomed and the maintenance was done in a timely matter.
Sheila made me feel very welcomed and the maintenance was done in a timely matter.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We came in with 4 valve stem caps and left with 1. They put the new oil change sticker on the windshield, but didn't bother removing the old one. They stripped the plug on the oil pan and we had to leave our car till Monday. We asked them to tighten a screw on the rear view mirror and was told we would have to pay a $187 Diagnostic fee to see why the mirror was loose on the windshield. We understand that mistakes happen, but some of this was carelessness or laziness. We paid for the extended warranty which we thought would cover tightening a screw on the rear view mirror.
We came in with 4 valve stem caps and left with 1. They put the new oil change sticker on the windshield, but didn't bother removing the old one. They stripped the plug on the oil pan and we had to leave our car till Monday. We asked them to tighten a screw on the rear view mirror and was told we would have to pay a $187 Diagnostic fee to see why the mirror was loose on the windshield. We understand that mistakes happen, but some of this was carelessness or laziness. We paid for the extended warranty which we thought would cover tightening a screw on the rear view mirror.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Ok Naah It was good for going get an oil change but not as much fun as fishing
Ok Naah It was good for going get an oil change but not as much fun as fishing
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Fast, service and good customer service The service was fast and the customer service was great!!
Fast, service and good customer service The service was fast and the customer service was great!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very informative about my device process and kept informed from start to finish of services
Very informative about my device process and kept informed from start to finish of services
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly and informative. Wonderful customer service. I would definitely recommend any friends, family or colleagues in need of services for their vehicle.
Very friendly and informative. Wonderful customer service. I would definitely recommend any friends, family or colleagues in need of services for their vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair