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Excellent service. Good communication and Lorraine did everything she could to make the process easier for me. On top of that they got the job done early and the quality of work is a excellent.
They don't listen to what u are requesting them to do.
They don't listen to what u are requesting them to do. They want to charge you u outrageous price to fix your car and then they fix a part of your car that you didn't request to fix they fix what they want to fix first and then try to charge you for something that you didn't want to get fixed right away until you told them to give you a price on everything that you ask them to fix and said they're going to go ahead and fix the car and then turn around and try to act like they going to charge you for a service that you didn't ask for that you didn't give an okay on. I sat there over 2 hours took me an hour to get a price on the jobs that I asked them to give me a price on then they going to go and do a job on the vehicle that I did not give an okay on so why would anybody want to bring their vehicle to this car when they charge outrageous prices and just go ahead and take it upon themselves to do a job that you did not authorize. And the job they did on my vehicle was not what I went there in the first place to do.
I sat for an hour b4 i wa given a price for the cost. N then when the guy came back he gave me a different total price. Not once did i tell him to do any of the jobs. The vehicle w talen in for fuel injection cleaning. The other 2 whete add on . Not one time did i authorize to do anything. I td the guy 3 times. Let me call my husband FIRSTb4 yall do anything. However, the did a job on the vehicle that wasn't the job i came there to get done. Intead they did an add on job first WITHOUT me ok first. I told my husband he shouldn't have brought that card to lesson Chevrolet to begin with because of all the bad reviews I've seen on lesson Chevrolet from other people but my husband always wants to do things by the book and get his vehicle fixed by dealership. However I did not and was not going to pay for a job that was not authorized to to have fixed. So my advice not to bring your car to lesson Chevrolet
All employees that I dealt with at Leson were very
All employees that I dealt with at Leson were very courteous, informative, and professional and kept me updated every step of the way I’m getting my truck fixed
The service personnel are courteous and take the time to
The service personnel are courteous and take the time to explain what the issues are with your vehicle.
The representative told me he would call me back when my
The representative told me he would call me back when my vehicle was done and I never received it. I just showed up because I had to go to work and just had to hope my vehicle was done. Luckily there was another representative who went to get my vehicle because there weren’t any porters available to go get my vehicle or one wasn’t called by the cashier, I’m not sure about that. I was also charged about $9 extra for cleaning supplies and nothing was explained to me why they had to use that and if I had to pay for it then why wasn’t the supplies left in my vehicle I paid for them right. Usually when just a basic oil change is done they lift your vehicle and remove a drain plug to gravity feed the oil out and replace it when done. Then they’ll exchange your oil filter. Lastly they will use a hose which goes directly into where you check your oil and that is pumped not poured so I’m wondering where would the need for cleaning supplies come in at. That’s seems like a phantom charge and if it’s not then where was the communication and illustration.
Very friendly, didn’t have to wait long for service ,
Very friendly, didn’t have to wait long for service , very pleasant experience very happy to get service there
The service department did not keep me waiting for my
The service department did not keep me waiting for my appointment. They did my service quickly and got me out.
Brought my Tahoe in for a oil change and tire rotation
Brought my Tahoe in for a oil change and tire rotation had me out in a little over an hour then took it around back to have it detailed Donald did an excellent job was very happy
Everything was great and great great great good work and
Everything was great and great great great good work and good work and great job
HIGHLY unimpressed with my experience.
HIGHLY unimpressed with my experience. We went into the experience telling the salesman what we were looking for. We asked the salesman if they had the car in silver and he said no we don't, without looking or checking any inventory. When we were looking at a blue car, we(the buyers) pointed out that the silver vehicle we wanted was right in front of him on the showroom floor. All he said to say was "my bad". We also told him we were looking to lower my monthly payment. When he came back with the numbers, the monthly payment he proposed was higher than what I was paying on my current vehicle. It took getting the sales manager involved after quite some time to get an appropriate figure. After 4 hours of back and forth, we were still working things out. We decided to sleep on our decision and I went back the next day to finalize the deal. That same salesman was playing on his phone most of the time he was helping me and dragged his feet on everything. He told me he would have all of the paperwork ready for me when i went in and it would only take 15 minutes to sign and be done. None of the paperwork was available when i showed up. I was still there 2 hours later waiting to sign. I had to leave, go back to work and come back so he could help me set up bluetooth, my chevy app and get my car washed, that he told me could be done if i arrived before 5, which i did. When i showed up, he said I'd have to wait a day to get my chevy app to work and then told me his detail dept was backed up so i'd have to come back for a car wash. Very poor experience. There was NO get up and go to this transaction. Very poorly executed and very lazy on the sales side. I hope noone else has this same experience.