Reviews
SERVICE VISIT
I BOUGHT IN THE LINCOLN FOR A TRANSMISSION PROBLEM AND A "BUTLER" TREATMENT. EVERYONE WAS SO POLITE AND HAPPY. THEY DID A GREAT JOB AND KEPT ME VERY WELL INFORMED ALL THE TIME. THE LAST THING THEY DID WAS "WASH" THE CAR. OUR CAR LOOKED JUST AS GOOD INSIDE AND OUT AS IT DID THE DAY WE DROVE IT OFF THE FLOOR. THEY DO THE BEST CLEANING OF ANY LINCOLN DEALER WE HAVE EVER HAD. THEY ARE A 2 HOUR DRIVE FOR US AND THERE ARE OTHER DEALERS CLOSER BUT THE SERVICE AT BOSART SURPASSES ALL THE REST.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the kind words! We are so happy you were satisfied with your vehicle after the visit to service! We always make sure our customers are completely happy and satisfied! Thank you for choosing to drive two ours just to come to our dealership, we appreciate that very much! Thank you for choosing us and we look forward to continuing to serve you in the future!
Service at Bozard is great!
Bozard Ford has created a great atmosphere for great customer service. All of the employees work well together providing great service to all of their customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We truly value our customers and want to keep them nothing but completely happy! We look forward to being able to serve you in the future!
Super Fast
Took my Mustang in for my routine service and tire rotation. Service Advisor said would take about an hour.....35 minutes later I was out the door....and my car was washed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear your visit with us was done in a timely manner! We always want to be sure our customers are happy and taken care of! Thank you for choosing us and we look forward to being able to serve you in the future!
The only car dealer for me
I typically loathe buying cars. It's just a sleazy process. This is the second Ford we've bought and I'll tell you why. There are a lot of good products on the market but there is seldom great service. Bozard provides amazing service. Every time. I've never experienced this before. I don't think I'll buy a car anywhere else from now on. Ryan and Keith were great to work with and their service department is unrivaled. Thanks Bozard!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words! We are so glad you had an enjoyable experience while here with us! We always want to be sure our customers are completely happy and comfortable when leaving here. Thank you for sharing your experience with us and we hope you are enjoying your new vehicle!
Awesome customer service!!
Awesome experience, from the time we drove into the dealership until we left with our new car. Our salesman Jeremy was very helpful and made it easy to want to buy a car. Rick was very honest and helped us get a great interest rate! Tom was very nice and really made sure we were satisfied with the service! Thanks for a great experience, awesome customer service, and my new car!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased to hear that you had a great experience here with us! Jeremy, Tom and Rick are all fantastic at what they do and always make sure our customers get nothing but the best while here with us! We hope you are loving your new vehicle and we look forward to serving you again in the future!
great
i had a choice of two different dealerships for repair. I choose Bozard because of the great sevice I always receive..very happy with service..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear that you continue to choose us! We love having our repeat customers and love keeping them happy! We look forward to being able to serve you again in the future!
Great new car buying experience and accessories after the
I purchased a used mustang for my son to drive to college two years ago. They replaced the battery, brakes, new tires and serviced the vehicle at the time of purchase. I was pleased with the vehicle and still am. I purchased a new Escape for my wife last month. Zach Gibbs was our sales agent and was very patient with my wife and got her the wheels she wanted for the vehicle. I came back several weeks later and purchased a new F-150, Zach was great again getting me want I needed for my trade in and finding me the right truck. I came back for a bed liner, window tint and leveling kit. The prices were cheaper or same as other places so I had them all done at once. Great job on all the work. While I was picking up my truck I found new takeoff wheels and tires from a truck that they were accessorizing. I purchased them and had them installed while I waited in less than an hour. Great job to all of the Bozard staff that helped us on the purchase of the vehicles and service. I will be back when I need another vehicle or need service. David M. Fleming Island
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad to hear that you were well taken care of while here! Glad they were able to get everything installed for you and have you in and out of here in no time! Zach, TJ and Kevin are all great at what they do and are always sure that our customers get nothing but the best while here! Thank you for taking the time to share your experience with us and we look forward to serving you again in the future!
Had to take it back 3 times to get fixed.
Had to return my truck three times to get problem fixed. Each time was over $1000 more for things I probably didn't need. AC is better but still not functioning correctly. They did catch my front bearings going bad but now I have a pull to the right when I brake. The service tried to say it was always there but I never had an issue prior. I have no faith in Bozard Service
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We would like to apologize for your experience at our service department and thank you for taking the time to bring this to our attention. We strive to meet all of our customers' needs and satisfy their expectations, so the information you have provided here is very valuable to us as we continuously work to improve our processes. If we may work to make this right, please send your contact information to our Service Director, Ed Roberts, at eroberts@bozardford.com so that he can reach out to you personally. - Bozard Customer Care Team
Great Experience
The people in the service are top notch. Very friendly and caring. I hope to remain a customer at the dealership. Thanks and hope to see you soon...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! Our service department, along with all our advisors and techs are amazing at what they do and are always sure that our customers are well taken care of! Thank you for the kind words and taking the time to share your review with us. We look forward for the opportunity to serve you in the future!
Meticulous technicians
I love the welcoming atmosphere of Bozard, I appreciate the dedication to putting me in a safe and cost effective vehicle. The service department at Bozard made sure the issue was immediately corrected on my vehicle and verified there were no other potential hazards by performing a complete inspection. This is why I trust this service center and have confidence my vehicle is at its best condition.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear that you had a good experience while here with us! We always want to be sure that each customer is treated well and feels taken care of. We look forward to being able to serve you again in the future!