Lamarque Ford

1.3 out of 5 1.3

Reviews

1.3 out of 5 1.3
99 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    March 27, 2019

    Well, here we are, sold the van to CJ at Lamarque Ford on Feb. 13th, 2019. Have emailed, called, complained, anything to try and get this dealership to... pay me for my vehicle, still no check. Ray Hoffman has gotten involved but still no results. Just the same ol story, we waiting on the title. Well folks let me tell you, if you ever consider selling a vehicle to these folks, DON"T. They make you sign a paper that says you don't get the money owed you until they get the title. Well if like me, you have a bank hold on the title, you beyond signing the paperwork, have no ability to control how long that takes. You will rely completely on Debbie West to pursue getting the title. GOOD LUCK. If they choose to, the don't have to act for months. Just sit on your vehicle and the paperwork. Nothing you can do but wait, and wait we have. Month and a half now and still no money. Way to go Lamarque, dealership of integrity, wonder if Ronnie knew he would approve.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    January 25, 2019

    Terrible experience with Diesel McDermott trying to get paid for excess over payoff for my vehicle. Won’t take phone calls. No check after 30+ days.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • October 31, 2017

    My dealer experience was excellent and the customer experience I received was very professional. I would definitely recommend them to friends and family

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 2.0 out of 5
    October 26, 2018

    I leased my vehicle here and they encouraged me to get service completed with them. I called the dealership around 10 times over the course of 5-6 hours... and couldn't get anyone to pick up once being transferred to the service department, once someone even picked up and hung up the phone. I tried booking online and the website threw an error and instructed me to call the service department. So I went back to attempting to call the service department, after 4 or 5 more failed attempts, I got someone to answer, only to tell me that they wouldn't be able to fit me in for about 9 business days. I had an issue requiring prompt service (unsure if vehicle was safe to drive), so I took my vehicle and business elsewhere. You would think a dealership would put more importance on access to service considering the opportunity for revenue, especially on a leased vehicle that they will be taking back at some point.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    May 28, 2018

    I negotiated a deal with Mike Smith, agreed to purchase, drove an hour to pick up vehicle and the sales manager said the truck was not available. Wanted... to sell me a more expensive model. They searched for another one for two hours and said they couldn’t honor price. Bad business. BEWARE because I had a quote from the dealership.��������������������

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Lamarque Ford. We... would like the chance to talk to you further so please do call us at (504) 443-2500 at your earliest convenience so we can work with you to turn your experience around.

  • 5.0 out of 5
    August 31, 2017

    From the buying process through the service process, the experience has been excellent. I bought my Explorer in November 2016 and my wife bought her Expedition... in January 2015, and we share this view. Our salesman was outstanding and our service rep, we both use the same service rep, has been equally outstanding.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Nick, your positive review means a lot to us and we?re happy we could help you! We hope you continue to choose Lamarque Ford for all your vehicle need...s! Take care!

  • 2.0 out of 5
    August 29, 2017

    Not happy at all. I never received a call about my parts coming in to fix my car that wouldn't pass brake tag inspection. Was told it had fell threw... the cracks and had been ordered. The parts came said car was fixed two days later it was doing the same thing. When I bought my car I was told they could fix anything but then when this happened I was told they couldn't fix it and I would have to take it somewhere else. Now my fuel pump is out. Very disappointed in my purchase.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Debbie, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve.... We would like the opportunity to make this up to you. Please contact our manager at (504) 443-2500 so we can make your experience a positive one.

  • 5.0 out of 5
    August 25, 2017

    Every time I have my F150 XLT serviced I am Treated with respect as my F150 IS serviced the same.The Service Department is VERY CLEAN which is so important... to me, your staff is VERY POLITE and goes over the vehicle inspection with you and explains each line. Your waiting room is VERY CLEAN as well are your restroom ? I HIGHLY RECOMMEND Lamarque Ford to everyone.?????

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Ralph, thank you for your review and recommendation! It is great to hear our team has taken such great care of you and your F-150! Take care!

  • 1.0 out of 5
    August 24, 2017

    2014 Explorer has been brought into dealer many times for the same issue. Dealer cannot fix issue unless it goes out on them. When in their possession,... steering never went out. I dread driving my vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    August 21, 2017

    Quick and reliable service! Very satisfied with Lamarque Ford.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for letting us know of the quick and reliable service that you receive from us, Paul. At Lamarque Ford, we value our customers and we look forw...ard to seeing you on your next visit. Take care!

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