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I negotiated a deal with Mike Smith, agreed to purchase, drove an hour to pick up vehicle and the sales manager said the truck was not available. Wanted... to sell me a more expensive model. They searched for another one for two hours and said they couldn’t honor price. Bad business. BEWARE because I had a quote from the dealership.
Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Lamarque Ford. We... would like the chance to talk to you further so please do call us at (504) 443-2500 at your earliest convenience so we can work with you to turn your experience around.
From the buying process through the service process, the experience has been excellent. I bought my Explorer in November 2016 and my wife bought her Expedition... in January 2015, and we share this view. Our salesman was outstanding and our service rep, we both use the same service rep, has been equally outstanding.
Nick, your positive review means a lot to us and we?re happy we could help you! We hope you continue to choose Lamarque Ford for all your vehicle need...s! Take care!
My dealer experience was excellent and the customer experience I received was very professional. I would definitely recommend them to friends and family
Not happy at all. I never received a call about my parts coming in to fix my car that wouldn't pass brake tag inspection. Was told it had fell threw... the cracks and had been ordered. The parts came said car was fixed two days later it was doing the same thing. When I bought my car I was told they could fix anything but then when this happened I was told they couldn't fix it and I would have to take it somewhere else. Now my fuel pump is out. Very disappointed in my purchase.
Debbie, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve.... We would like the opportunity to make this up to you. Please contact our manager at (504) 443-2500 so we can make your experience a positive one.
Every time I have my F150 XLT serviced I am Treated with respect as my F150 IS serviced the same.The Service Department is VERY CLEAN which is so important... to me, your staff is VERY POLITE and goes over the vehicle inspection with you and explains each line. Your waiting room is VERY CLEAN as well are your restroom ? I HIGHLY RECOMMEND Lamarque Ford to everyone.?????
Ralph, thank you for your review and recommendation! It is great to hear our team has taken such great care of you and your F-150! Take care!
2014 Explorer has been brought into dealer many times for the same issue. Dealer cannot fix issue unless it goes out on them. When in their possession,... steering never went out. I dread driving my vehicle.
Quick and reliable service! Very satisfied with Lamarque Ford.
Thanks for letting us know of the quick and reliable service that you receive from us, Paul. At Lamarque Ford, we value our customers and we look forw...ard to seeing you on your next visit. Take care!
Low tire pressure. Called Service Dept. No Appt needed. Only took a short While to remedy
It is great to hear that we got you back on the road so quickly, Barbara. Please let us know if there is ever anything else we can do for you! Safe tr...avels!
Best car dealership I have ever been to! Everyone there from buying to service are fantastic! They explain everything so you are able to understand and... they find the best deals possible! I tell everyone I know the best place to buy a car is Lamarque Ford!
Annette, thank you for your kind words and congratulations on your new vehicle! We really appreciate your recommendations! Thanks again for your busin...ess! Take care!
WOW FAST EFFECIENT SERVICE UPDATED RECOMENDED SERVICES NEEDED
Reviews like yours provide encouraging feedback. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experien...ce reflected this.