Reviews
Terrance was a pleasure to deal with the purchase of my
Terrance was a pleasure to deal with the purchase of my new truck. He is professional and most important, he works very hard and is very diligent with his follow through. He is a very conscientious sales person with a very helpful attitude. The dealership finance department was smooth and easy. I was an Audi man but I will buy the next vehicle from Planet Ford. Audi is nothing like dealing with Ford. This was American Great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vic, thank you for your fabulous five-star feedback about your visit to Planet Ford in Spring. We are happy to read Terrance was so helpful. We appreciate your business and feedback. Please, let us know how we can serve your auto needs in the future.
They refused to address a transmission issue with my 2017
They refused to address a transmission issue with my 2017 F-150 although I bought the vehicle from them. They did not offer any options. Basically just said: "Sorry - you are on your own" (And I am actually adding the 'Sorry' part).
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our customers' satisfaction is always paramount. our management team would like to look into your feedback but do need the name associated with your vehicle visit. Can you please e-mail details to social@planetford45.com? Thank you.
go somewhere else.
They list cars as if they have them, then you want to look at it - they don't, but they won't say so directly. "Maybe someone's driving it" "maybe we just sold it" Been around the block the last 2 times we've been in the market for a car. List accurate inventory. Every other dealership manages to do so.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Amber, we do strive to provide the latest information on our vehicles and do mark any that are on the way, those known to be ordered, and all available. With inventory in short supply, vehicles can sell quickly, but our team will always do all we can to help you find your ideal vehicle. We can even help you order for those with open order banks. If we can be of any additional assistance, please e-mail us at social@planetford45.com.
Service Department
Brad Zook was very nice, got me checked in quickly and ensured I was on the list for the shuttle. He pointed out where the break room , etc.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terrance made the process of buying my vehicle so easy &
Terrance made the process of buying my vehicle so easy & painless. Gone are the days when buying a car took literally all day. You should definitely contact Terrace if you’re in the market for a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nita, congratulations on your new vehicle. We thank you for sharing your feedback and letting us know you had a great experience at Planet Ford in Humble. If you need anything additional, please do let us know.
Best hands down experience i had buying a car with any
Best hands down experience i had buying a car with any dealership. Mr. Ballard was very helpful and was awesome to deal with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hands down, this is the best kind of review we could hope to get and we thank you for your business and your wonderful feedback.
Incredible service
Highest level of service. Only people I let work on my raptor. Service writer Monique is awesome, kept me up to date on progress and notified me immediately when vehicle was ready for pickup.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ron, thank you for allowing our team at Planet Ford in Humble to assist with your Raptor's service needs. If we can ever be of any additional help, please do let us know.
Oneal is top notch!
Oneal is top notch! His customer service should be the benchmark for the industry. He went above and beyond for my truck purchase. He’ll be my first call the next time I need a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jerimiah, what a top-notch review. Congratulations on your new truck, and thank you for choosing Planet Ford in Spring. We appreciate you letting us know that Oneal and our team were great. If you need anything additional, our team is always here to help.
It was a pleasure working with Oneal.
It was a pleasure working with Oneal. He helped me from the start of the process and kept in contact over the months while my vehicle was being manufactured. I would recommend Oneal to anyone looking for a new vehicle! Thanks for providing us with a FLY Experience! Be sure to check us out on Instagram and follow Instagram.com/RentWithFLY Cheers, FLY 🛫
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Planet Ford and letting us know that Oneal and our team provided a great experience. Should you need anything additional, our team is always here and ready to help,
You need to buy back this vehicle because of the recall 🙃
If your vehicle has a recall from the manufacturer, our team will be happy to assist you. Please call our service department at (888) 501-9013. Thank you.
It does. 2022 Ford Mustang Mach E.
Smooth and quick!
Things went smooth and quick. Although it did take extremely long to get my bronco I was pleased that they did not mark up the price. The paperwork went quick and even with a trade in o was out of there in about 2 hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Bronco. We thank you for allowing our team to assist you in ordering your vehicle and for your patience as the manufacturer was building it. If you need anything additional, our team is here to help.