Reviews
Write a reviewSour Lake Ford
We are very pleased with the extraordinary customer service from Sour Lake. Rockie brought the vehicle and paperwork to our home. We signed the contract at our kitchen table. Never even had to go to the dealership. Thats amazing customer service. We are pleased with Rockie and Sour Lake Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
sour lake ford
I called Rockie and told her I needed a car. I sent her my credit application. A few hours later she called and told me to come pick up my car. Rockie is the best. She is the only reason I got my car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding service from a knowledgeable Salesman
Jonathon Williams was extremely welcoming and knowledgeable of what he had on the lot. I gave him my specs and he took me right to the vehicle I wanted with everything on it. I decided to lease and Jonathon made the experience a very easy process. He then explained each and every knob and how my car should perform. I understand this salesman has received the Best New Car Salesman in Hardin County two years in a row, and I certainly know why.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent!!
I can not express enough how pleased I am to do business with Sour Lake Ford. I have purchased several brand new cars. I have sent family and friends to buy their cars there also! I have used the same sales lady each time, Rockie Templeton. Hands down, the easiest and most pleasant experience ever. I will never buy from anywhere else. Rockie is the best!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The best of the best!
This place treats you like family. From Rockie finding you the perfect vehicle, to Kel & Jerome looking after you for service needs , you will always be well taken care of! Why go anywhere else when you can be part of the Ford Truckville Family!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sour Lake Ford
We loved our visit to Sour Lake Ford. Our sales lady, Rockie Templeton, was very nice. We told her what we were looking for and she took us right to the perfect truck. We already had our approval with our bank, but she made to rest easy. They all treated us like family. If we need another vehicle, we will be back to Sour Lake Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Customer Service
from sales to finance and service...everything was perfect!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome
Best car buying experience ever! My salesperson Jonathan Williams. Answered each question I had taken my granddaughters with me 8&10 he had the patients of a saint! I was there maybe two hours! Will definitely be purchasing here again. The finance department was fantastic too!!!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great salesman, easy to work with.
Dealership was very staight forward and salesman was easy to talk to. These guys treated me good. Best car buying experience I've had
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John Ross was very polite & knowledgeable.He and...
John Ross was very polite & knowledgeable.He and those above him went our\t of their way to help us purchase the car AND get the car we chose converted to be driven by me as I am handicapped. I would recommend this dealership to any one,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car