Reviews

4.4 out of 5 4.4
28 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 15, 2018

    The service was fast and courteous. They checked the tires and found that the tires were OK. They returned the vehicle and did not charge us to the inspection.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 8, 2018

    Took vehicle in for oil change, tire rotation and some recall work. And, while doing the oil change, they noticed some warranty work that was needed. They... completed all the work timely and efficiently.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • February 7, 2015

    It was the best experience I ever had buying a new car. Was treated with respect. In and out in approximately 3 to 4 hours. My wife and I will always shop... at Appel ford. I Can't see shopping anywhere else. The folks there are truly the best.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Richard, thank you for the review. Thank you for your business.

  • 1.0 out of 5
    August 6, 2018

    I put $500.00 deposit on a car and committed to buy. They sold the car right out from underneath me in less than 1 hr.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    The customer would never commit to the price, time or date to finalize the transaction. We decided to cancel the transaction. We were not going to hol...d the vehicle with the uncertainty of finalizing the purchase. We refunded her money and sold the car to a customer that came into the dealership on the same day. Family, Honesty, and community are the core values we strive to put first in our business practices.

  • 3.0 out of 5
    July 18, 2018

    My complaint deals with tire rotation. They need to adjust tires pressure for the new location of tires. Front verses the rear . I’m tired of the... sensors check your tires as soon as you leave shop!!!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    June 27, 2018

    Would have given all 5's except for one thing. When I asked for the freon to be checked , I was told that Appel charges $99 for that. Sort of soured... my experience with Appel service. I would recommend Appel to a friend for sales and service, other than A/C.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 24, 2018

    I have been using this dealership for service for more than three years and have always been impressed by their friendliness and professionalism. I would... highly recommend them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 11, 2018

    I will be back great experience true Quality dealership and salesman Grady was amazing attended to my ever changing needs left happy. Best buying experience... thus far.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 4.0 out of 5
    April 10, 2018

    A very pleasant experience. Everyone was very nice! Salesman, Blake, was wonderful. Receptionist was great as well. Overall everything was great. We really... like the SUV we purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 27, 2018

    Had a little hickup with the initial repair on my daughters car. Spoke with Richard the sevice manager about the repair. He was very knowledgable and... professional and honest. Took care of the problem. Thank you Richard. A pleasure to have my vehicles serviced at Appel Ford.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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