Reviews

4.5 out of 5 4.5
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 2, 2018

    We’ve always received quality care at Appel Ford, whether servicing or purchasing a vehicle. We will not go anywhere else to buy a Ford product.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Brenham Proud, thank you for your business and the 5-star review. We look forward to taking care of your future vehicle needs!

  • 5.0 out of 5
    October 25, 2018

    Appreciate the interaction and service provided. The sales person was helpful and very knowledgeable. JJ McLarty. Finance mgr Zach was very helpful and... made buying less stressful

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ken, thank you for the 5-star review and your business. I will make sure that JJ and Zach hear about your comments.!

  • February 7, 2015

    It was the best experience I ever had buying a new car. Was treated with respect. In and out in approximately 3 to 4 hours. My wife and I will always shop... at Appel ford. I Can't see shopping anywhere else. The folks there are truly the best.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Richard, thank you for the review. Thank you for your business.

  • 5.0 out of 5
    October 24, 2018

    Went in for warranty service on my F-150. Was completed sooner than expected; no issues. I’ve never had a problem with this dealership. Friendly... and efficient.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    LBJ, thank you for your business and your 5-star review on Cars.com. We do appreciate your business!

  • 5.0 out of 5
    August 15, 2018

    The service was fast and courteous. They checked the tires and found that the tires were OK. They returned the vehicle and did not charge us to the inspection.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 8, 2018

    Took vehicle in for oil change, tire rotation and some recall work. And, while doing the oil change, they noticed some warranty work that was needed. They... completed all the work timely and efficiently.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 6, 2018

    I put $500.00 deposit on a car and committed to buy. They sold the car right out from underneath me in less than 1 hr.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    The customer would never commit to the price, time or date to finalize the transaction. We decided to cancel the transaction. We were not going to hol...d the vehicle with the uncertainty of finalizing the purchase. We refunded her money and sold the car to a customer that came into the dealership on the same day. Family, Honesty, and community are the core values we strive to put first in our business practices.

  • 3.0 out of 5
    July 18, 2018

    My complaint deals with tire rotation. They need to adjust tires pressure for the new location of tires. Front verses the rear . I’m tired of the... sensors check your tires as soon as you leave shop!!!!!

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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 3.0 out of 5
    June 27, 2018

    Would have given all 5's except for one thing. When I asked for the freon to be checked , I was told that Appel charges $99 for that. Sort of soured... my experience with Appel service. I would recommend Appel to a friend for sales and service, other than A/C.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 24, 2018

    I have been using this dealership for service for more than three years and have always been impressed by their friendliness and professionalism. I would... highly recommend them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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Appel Ford

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