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Sterling Kia

(138 reviews)

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(138 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sterling Kia from DealerRater.

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Steven in the service center was excellent. He did what he needed to do to get our vehicle to us as quickly as possible with, kept us updated and made sure everything was working properly. I did feel for him because they are so short-handed in the service area. This is a very busy dealership and management needs to step up and get those guys additional technician/mechanics soon.

Steven in the service center was excellent. He did what he needed to do to get our vehicle to us as quickly as possible with, kept us updated and made sure everything was working properly. I did feel for him because they are so short-handed in the service area. This is a very busy dealership and management needs to step up and get those guys additional technician/mechanics soon.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with our service center. We appreciate your recognition of our team's efforts and understand the challenges mentioned. Your feedback about staffing is noted by Sterling Kia.

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Lauren she was very professional ; very hepfull and it was great. Customer services. Person. In the service department Great job.

Lauren she was very professional ; very hepfull and it was great. Customer services. Person. In the service department Great job.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Lauren is the best 10000000% but I am a little upset my 2019 optima has 48,000 miles is burning oil and have not been told why yet have an appointment IN NOV AND I CALLED 2ND WEEK IN SEPTEMBER

Lauren is the best 10000000% but I am a little upset my 2019 optima has 48,000 miles is burning oil and have not been told why yet have an appointment IN NOV AND I CALLED 2ND WEEK IN SEPTEMBER

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always excellent service and very attentive to our needs and informative about anything going on and what is needed with total explanation of the situation ms LAUREN is the best

Always excellent service and very attentive to our needs and informative about anything going on and what is needed with total explanation of the situation ms LAUREN is the best

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We had an awesome experience with Mr.James Brown. He kept closely in touch with us. We felt very well taken care of. We got the exact car we wanted and he made it happen even though it wasn't on his lot at the time. The entire staff was amazing. Showing hiw the car works, sales management, final signing. All were wonderful to deal with. You want good service? Go to Sterling Kia my friend.

We had an awesome experience with Mr.James Brown. He kept closely in touch with us. We felt very well taken care of. We got the exact car we wanted and he made it happen even though it wasn't on his lot at the time. The entire staff was amazing. Showing hiw the car works, sales management, final signing. All were wonderful to deal with. You want good service? Go to Sterling Kia my friend.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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There aren’t enough stars! I would rate them a 10 if I could. Trevin sold us a Seltos and we wanted to trade it in for a K5. Richard Hayes met us at the door and was such a great guy. He went over and above with the process. We could not be more pleased with Trevin and Richard as well as with Mike and Joel!

There aren’t enough stars! I would rate them a 10 if I could. Trevin sold us a Seltos and we wanted to trade it in for a K5. Richard Hayes met us at the door and was such a great guy. He went over and above with the process. We could not be more pleased with Trevin and Richard as well as with Mike and Joel!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My exact was great! Richard and Brooks were very helpful and friendly. I would recommend my friends and family to shop there.

My exact was great! Richard and Brooks were very helpful and friendly. I would recommend my friends and family to shop there.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My experience was great !!! Richard and Brooks were very helpful with the process,and it was also a fun experience. CB

My experience was great !!! Richard and Brooks were very helpful with the process,and it was also a fun experience. CB

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I just bought my second vehicle in three months and each time Jaelyn helped me and made sure that I got everything I wanted…and Mike the finance manager made sure I got the best rate and note…I would definitely recommend Sterling Kia…

I just bought my second vehicle in three months and each time Jaelyn helped me and made sure that I got everything I wanted…and Mike the finance manager made sure I got the best rate and note…I would definitely recommend Sterling Kia…

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Definitely 10 sales man Chad and Ryan in financial support also the tech specialist they all were very helpful

Definitely 10 sales man Chad and Ryan in financial support also the tech specialist they all were very helpful

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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