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Sterling Kia

(55 reviews)

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Reviews

(55 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sterling Kia from DealerRater.

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Great service department, always takes care of my car and fast. Never have to worry about waiting weeks, they make it happen as fast as possible.

Great service department, always takes care of my car and fast. Never have to worry about waiting weeks, they make it happen as fast as possible.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Joan Jordan November 2025 I always have a great experience with these guys. I needed to take a long trip. They made sure my vehicle was road-ready. I trust them fully and had an excellent trip. Vehicle performed well.

Joan Jordan November 2025 I always have a great experience with these guys. I needed to take a long trip. They made sure my vehicle was road-ready. I trust them fully and had an excellent trip. Vehicle performed well.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Customer service is always on point and personnel are friendly and professional. I live an hour away and it is definitely worth the drive. Thanks Sterling! I will definitely return for my next maintenance need. See ya then, Ms. Jodi Thibodeaux

Customer service is always on point and personnel are friendly and professional. I live an hour away and it is definitely worth the drive. Thanks Sterling! I will definitely return for my next maintenance need. See ya then, Ms. Jodi Thibodeaux

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mr Richard Hayes and Mr Robert Cook were amazing as always! I picked the vehicle I wanted and was in and out in no time with no haggling over pricing. What a great experience. Recommend Sterling Kia to EVERYONE

Mr Richard Hayes and Mr Robert Cook were amazing as always! I picked the vehicle I wanted and was in and out in no time with no haggling over pricing. What a great experience. Recommend Sterling Kia to EVERYONE

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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There are automobile dealerships and then there is Sterling Kia. You will drive an impeccable automobile and treated like your their only customer every time you are there or need a question answered. Our Kia experiences could not be more cared for than if we were a member of the family. Don't take my word for it. Go see for yourself. It doesn't get better than this.

There are automobile dealerships and then there is Sterling Kia. You will drive an impeccable automobile and treated like your their only customer every time you are there or need a question answered. Our Kia experiences could not be more cared for than if we were a member of the family. Don't take my word for it. Go see for yourself. It doesn't get better than this.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly Knowledgeable person assisted in every step of the process . Was in and out in less than an hour. Was Was very impressed, and Will highly recommend to my friends.

Friendly Knowledgeable person assisted in every step of the process . Was in and out in less than an hour. Was Was very impressed, and Will highly recommend to my friends.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Customer service is great!!! Nice and clean lounge area, my vehicle is always complete in a timely manner. All around just a great environment and experience!!! I would definitely recommend to family and friends!!!!!

Customer service is great!!! Nice and clean lounge area, my vehicle is always complete in a timely manner. All around just a great environment and experience!!! I would definitely recommend to family and friends!!!!!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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INSURANCE PAID FOR AN ENGINE REPLACEMENT, BUT KIA STERLING ONLY ADDED PARTS! SUCH A DECEPTION IS PUNISHABLE, AND SHOULD BE EXPOSED FOR OTHER CUSTOMERS' KNOWLEDGE.

INSURANCE PAID FOR AN ENGINE REPLACEMENT, BUT KIA STERLING ONLY ADDED PARTS! SUCH A DECEPTION IS PUNISHABLE, AND SHOULD BE EXPOSED FOR OTHER CUSTOMERS' KNOWLEDGE.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service I got there the people was great nice and friendly and helpful and eager to help you .and make sure you are happy with the job.

Excellent service I got there the people was great nice and friendly and helpful and eager to help you .and make sure you are happy with the job.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I needed to bring my Kia Soul in for an airbag recall. I live 1 hour away from the dealership. I called at 10:00AM and let the service adviser know what’s I needed done. I asked him if I arrived at 11:00 how long does he think I would be there. I just needed to have an idea how long it would take. He told me they should be finished by 1:00. I was there at 11:00 and they came get me at 12:30 to let me know it was ready. Nice pleasant waiting room with hot coffee. I was very pleased with my service experience.

I needed to bring my Kia Soul in for an airbag recall. I live 1 hour away from the dealership. I called at 10:00AM and let the service adviser know what’s I needed done. I asked him if I arrived at 11:00 how long does he think I would be there. I just needed to have an idea how long it would take. He told me they should be finished by 1:00. I was there at 11:00 and they came get me at 12:30 to let me know it was ready. Nice pleasant waiting room with hot coffee. I was very pleased with my service experience.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
5.0
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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