Jaguar Land Rover Austin

2.9 out of 5 2.9

Reviews

2.9 out of 5 2.9
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 28, 2019

    It’s been awhile since I have purchased a new vehicle so I was surprised when I was treated with such disrespect. I spoke with an uninformed Mgr about... the new Jaguar and left and bought a Lexus instead.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Linda, customer service is one of our top priorities so we are disappointed to hear you did not receive the quality experience you deserve. When... you have an opportunity, please contact us at (888) 450-9149 so we can understand exactly what went wrong and do our best to resolve your concerns. Thank you, and take care.

  • 1.0 out of 5
    October 25, 2019

    These people SUCK !!! I can’t even begin to tell you how pathetic the service department is. From the incompetence of the service advisor to the inability... to schedule minor warrant work. It now has been six weeks and they still haven’t done anything. They are just like Politicians-Liars and thief’s. We’re is the General Manager? Just read these reviews. Stay away from this dealership. Pathetic!!!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Bill, Thank you for the review. I would like to talk about your recent service experience. My office number is 512-236-0000 and my cell number is 51...2-845-6220. I hope to hear from you soon. Damon Spears General Manager

  • 2.0 out of 5
    June 16, 2019

    I will never use this dealership again simply for their VERY poor service after the sale. I have purchased three cars from this dealership and purchased... every type of warranty they have. You would think that they would recognize this and help out a little more.

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    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Stan, we regret to hear that you had a negative experience with us. Our manager would really like to speak with you more regarding this matter. Please... reach out to us at (888) 450-9149. We look forward to hearing from you.

  • 1.0 out of 5
    May 21, 2019

    Bar none this is the worst Land Rover dealership in Texas. There is a reason that people drive to other cities to buy their Rovers. In 2014/15 I tried... to buy a RR Sport from them but was completely ignored...disrespectfully so...and I left. I ended up buying my RR Sport at Jaguar Land Rover in San Juan. They could school the crap out of this ratchet, sorry excuse for a dealership on how to execute customer service and sell automobiles. They STILL keep in contact with me over 4 years later. They are 10 hours away...so that is difficult to shop there when I want to. The LR Austin service department has had more issues than you can shake a stick at. They say they are improving...time will tell. I had to use this place for service and it was usually not pleasant. But that is not the point of this review. This last few weeks I've been looking on dealer sites in Texas for the vehicle I want. For some reason Land Rover does not syndicate their Certified Pre Owned inventory to the public search sites...so I check Dallas, Houston, San Juan, San Antonio, and...reluctantly tho close...Austin. Sunday night, the vehicle I wanted came up and I called Monday morning for availability. I reached Robert Walls, who seemed to be a bright spot in their sales force, as he was kind and knowledgable. He said the car was available. He recommended I complete an online credit app so I did. Then I get a call that another salesperson came to his desk to take the keys to the car I want. I should be specific at this point...I have wanted a Range Rover or RR Sport, in one of just a few colors, and within a certain price point and under a certain mileage. This was a Sport with HST package that I really liked. Like once a month does a car come up that I like...and here it was. Next thing I know someone was allegedly having financing issues but still trying to buy the car. I asked... why could I just not buy the car?? I went in yesterday to have my current vehicle appraised...all good and was told they had until THIS MORNING to get approved. THIS MORNING. Nope. They keep letting my time be wasted. I was strung along all day...oh they are doing this or we are waiting on that...and did not find out until JUST NOW that they are approved and getting the vehicle. Mind you, I've jumped through every hoop possible to get it. My credit is fine and trade is ready...yet I've been strung along. I'm sure they will have some crap excuse as to why this happened. I'm sure they'll ask me to call some 800 # to discuss my annoyance. I do not think they realize that they really messed up, and if they do not fix this wasting of thousands of dollars worth of MY TIME, I am going to make sure this costs them HUNDREDS OF THOUSANDS of dollars in business. This is the worst treatment for a ready and willing customer. FAIL, YET AGAIN.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Isaiah, we deeply regret to hear about this experience you have described. Please know we do take the time to read all of our clients' reviews, regard...less if comments are positive or negative. We always look for ways to improve. We would like to work with you to try and reach a resolution. If you are willing, please reach out to us at (888) 450-9149 to discuss this further. We value your business so we hope to hear from you.

  • 1.0 out of 5
    May 12, 2019

    After spending a tremendous amount of time trying to lease a new car I left and went to Jaguar San Antonio. They repeatedly tried to scam me by changing... the deal after we had agreed. I would suggest you stay away.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    We are disappointed to hear that you did not have a more positive experience with us at Land Rover Austin, Mike. Please reach out to us at (888) 450-9...149 when you can so we can address this situation directly. Thank you and have a great day.

  • 3.0 out of 5
    April 22, 2019

    The repair was done fine; however, the frustration was that it took 3 weeks for it to be completed. This was an excessive time to have my vehicle in the... shop just for a back-up camera failure.

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    Not Applicable
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 14, 2018

    I have bought multiple vehicles from Patrick Kenney at Land Rover Austin, and sent as much business his way as possible. He’s a great sales person, and... follows through with great customer service. Tony Rangel has always been my service representative. I can’t say enough good things about him. I own my own business, and I know how important customer service is. Tony is the best I’ve ever worked with in a service dept anywhere.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! We hope to see you soon!

  • 5.0 out of 5
    November 26, 2018

    I am completely 100% satisfied with their service since I am their customer for ten years.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Cynthia, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we ca...n do for you. Take care!

  • 5.0 out of 5
    November 23, 2018

    Tony takes great care of me thus my thoroughly enjoying the whole Austin Land Rover Dealership experience. Tony is professional and goes above and beyond!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Philip, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Land Rover Austin. If you have any further quest...ions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    November 19, 2018

    Tony in the service department is the best. The whole team is very personable and professional. The showroom and waiting areas are maculate and it is always... a pleasure to view the latest vehicles on the floor when coming and going from the dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Philip, we are so happy to read such a great review about Tony and Land Rover Austin! We sincerely value your business and look forward to your next v...isit! Take care!

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