Jaguar Land Rover Austin

It’s been awhile since I have purchased a new vehicle so I was surprised when I was treated with such disrespect. I spoke with an uninformed Mgr about... the new Jaguar and left and bought a Lexus instead.

These people SUCK !!! I can’t even begin to tell you how pathetic the service department is. From the incompetence of the service advisor to the inability... to schedule minor warrant work. It now has been six weeks and they still haven’t done anything. They are just like Politicians-Liars and thief’s. We’re is the General Manager? Just read these reviews. Stay away from this dealership. Pathetic!!!

I will never use this dealership again simply for their VERY poor service after the sale. I have purchased three cars from this dealership and purchased... every type of warranty they have. You would think that they would recognize this and help out a little more.

Bar none this is the worst Land Rover dealership in Texas. There is a reason that people drive to other cities to buy their Rovers. In 2014/15 I tried... to buy a RR Sport from them but was completely ignored...disrespectfully so...and I left. I ended up buying my RR Sport at Jaguar Land Rover in San Juan. They could school the crap out of this ratchet, sorry excuse for a dealership on how to execute customer service and sell automobiles. They STILL keep in contact with me over 4 years later. They are 10 hours away...so that is difficult to shop there when I want to. The LR Austin service department has had more issues than you can shake a stick at. They say they are improving...time will tell. I had to use this place for service and it was usually not pleasant. But that is not the point of this review. This last few weeks I've been looking on dealer sites in Texas for the vehicle I want. For some reason Land Rover does not syndicate their Certified Pre Owned inventory to the public search sites...so I check Dallas, Houston, San Juan, San Antonio, and...reluctantly tho close...Austin. Sunday night, the vehicle I wanted came up and I called Monday morning for availability. I reached Robert Walls, who seemed to be a bright spot in their sales force, as he was kind and knowledgable. He said the car was available. He recommended I complete an online credit app so I did. Then I get a call that another salesperson came to his desk to take the keys to the car I want. I should be specific at this point...I have wanted a Range Rover or RR Sport, in one of just a few colors, and within a certain price point and under a certain mileage. This was a Sport with HST package that I really liked. Like once a month does a car come up that I like...and here it was. Next thing I know someone was allegedly having financing issues but still trying to buy the car. I asked... why could I just not buy the car?? I went in yesterday to have my current vehicle appraised...all good and was told they had until THIS MORNING to get approved. THIS MORNING. Nope. They keep letting my time be wasted. I was strung along all day...oh they are doing this or we are waiting on that...and did not find out until JUST NOW that they are approved and getting the vehicle. Mind you, I've jumped through every hoop possible to get it. My credit is fine and trade is ready...yet I've been strung along. I'm sure they will have some crap excuse as to why this happened. I'm sure they'll ask me to call some 800 # to discuss my annoyance. I do not think they realize that they really messed up, and if they do not fix this wasting of thousands of dollars worth of MY TIME, I am going to make sure this costs them HUNDREDS OF THOUSANDS of dollars in business. This is the worst treatment for a ready and willing customer. FAIL, YET AGAIN.

After spending a tremendous amount of time trying to lease a new car I left and went to Jaguar San Antonio. They repeatedly tried to scam me by changing... the deal after we had agreed. I would suggest you stay away.

The repair was done fine; however, the frustration was that it took 3 weeks for it to be completed. This was an excessive time to have my vehicle in the... shop just for a back-up camera failure.

I have bought multiple vehicles from Patrick Kenney at Land Rover Austin, and sent as much business his way as possible. He’s a great sales person, and... follows through with great customer service. Tony Rangel has always been my service representative. I can’t say enough good things about him. I own my own business, and I know how important customer service is. Tony is the best I’ve ever worked with in a service dept anywhere.

I am completely 100% satisfied with their service since I am their customer for ten years.

Tony takes great care of me thus my thoroughly enjoying the whole Austin Land Rover Dealership experience. Tony is professional and goes above and beyond!

Tony in the service department is the best. The whole team is very personable and professional. The showroom and waiting areas are maculate and it is always... a pleasure to view the latest vehicles on the floor when coming and going from the dealership.