Jaguar Land Rover Austin

Reviews

4.1 out of 5 4.1
9 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    December 14, 2018

    I have bought multiple vehicles from Patrick Kenney at Land Rover Austin, and sent as much business his way as possible. He’s a great sales person,... and follows through with great customer service. Tony Rangel has always been my service representative. I can’t say enough good things about him. I own my own business, and I know how important customer service is. Tony is the best I’ve ever worked with in a service dept anywhere.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us! We hope to see you soon!

  • 5.0 out of 5
    November 26, 2018

    I am completely 100% satisfied with their service since I am their customer for ten years.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Cynthia, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything a...dditional we can do for you. Take care!

  • 5.0 out of 5
    November 23, 2018

    Tony takes great care of me thus my thoroughly enjoying the whole Austin Land Rover Dealership experience. Tony is professional and goes above and beyond!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Philip, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Land Rover Austin. If you have any further quest...ions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    November 19, 2018

    Tony in the service department is the best. The whole team is very personable and professional. The showroom and waiting areas are maculate and it is always... a pleasure to view the latest vehicles on the floor when coming and going from the dealership.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Philip, we are so happy to read such a great review about Tony and Land Rover Austin! We sincerely value your business and look forward to your next v...isit! Take care!

  • 5.0 out of 5
    October 26, 2018

    Tremendous service from Bill Grimes and Daniel Souza.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Courtney, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give ...us a call or stop by. Have an awesome day!

  • 1.0 out of 5
    September 11, 2017

    I really don't like to use the term "hate", but I strongly dislike this dealership. Arrogance is not professional. A simple job such as programming a key... turned into a 3200 hundred dollar job that I am sure I paid for parts on my truck they broke. How do you burn up an ECU programming a key? How do you break an immobilizer programming a key? How do you burn up an alternator programming a key? I had my truck towed to this establishment on 17 July 2017 and had to have it towed away on 8 Sept 2017 and still had to fix it myself. The service manager and Technician that worked on my truck are horrible. A group of 6th graders could have done a better job. No communication what so ever. You have to call them and find out the status of your vehicle, and when you do call something else is broken. As long as you are buying they will roll out the red carpet. Hi end dealer with low end service. The service manager is quick to tell you that this company hires a lot of veterans. So because I am a Soldier in uniform I guess he thought that would make me feel better about their shotty work. My truck wasn't even put back together properly when I got it back. My fault for thinking people would their job.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 3, 2017

    Salesperson was well informed and made the purchase of my vehicle very enjoyable. Contacted me immediately when plates were ready for pick up. Very pleasant... experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2.0 out of 5
    May 2, 2017

    Response to my emails took way too long. I was offered to have a manager contact me which hasn't happened either.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 2.0 out of 5
    December 4, 2016

    There is no follow up nor bother to explain the process . i felt they take customer for granted

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    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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