CAG - Austin INFINITI

My car needed a lot of work as it’s 14 years old and as always, Dave took very very good care of it and Jeremy the inspector was thorough. I love having the video and seeing what needed to be done and I loved how Dave worked with me on how to get these things done and what was absolutely necessary to get done now. Absolutely super dealership with kindness and understanding and sensitivity and thoroughness. We’re lucky to have them in Austin.

Friday morning, I emailed about a vehicle I saw listed on Carfax. I received an automatic response via email and text. I made an appointment to come in and test drive the vehicle. Allen was my contact at the dealership. He was professional, transparent and lots of fun to work with. He made the process seamless and my experience with a large auto dealership was a very impressive experience all around. Mom and pop service from a reputable dealership. I've been visiting dealerships for 2 weeks and after searching and visiting other dealerships, this experience at Infiniti (and with Allen) was incredible in comparison. I'd certainly recommend!

Buying my 3ed Infiniti. Lt was my Salesman and Audrey did the finishing touches. Great job by all.

Great service. I really appreciate the personalized service provided by the staff. Would definitely recommend Infiniti.

Dave is a great service advisor. I trust his advice and feel very welcome at the dealership. HI expertise helped me come up with a plan to slowly service items in line of urgency. Thus, allowing me to monthly go back and service on item at a time. Thus, taking away the one-time big money hit.

Everyone was super nice and communicative regarding my vehicle repairs. Job was done quickly and thoroughly

Met with Ellen, she was extremely knowledgeable. She was also very low pressure and helpful.

Never disappoint with Infiniti- Always-Great service overall! Honest customer service is what I care. Thanks!

Purchased a new vehicle from PJ at Austin Infiniti and the whole experience was top notch. The team was great and I highly recommend Austin Infiniti and PJ if you are looking to buy a new vehicle.

Excellent customer service is the backbone of any successful business. It is what keeps customers coming back and inspires them to spend more. Dave Henricks’ ability to interact with clients has significantly increased customer retention. His exceptional communication skills help build rapport and address customer inquiries and concerns. I have observed Dave’s skills, professionalism, expert knowledge and personality help streamline work-related processes within the service department. He effectively distribute tasks, and create robust team collaboration. Dave does not hesitate to providing fresh perspectives on specific maintenance issues. He goes the extra mile to understand customer’s needs by helping them make informed decision about their vehicle. He shows confidence in communication and product knowledge, often exceeding expectations for all things service related. He has remarkable communication skills, timely completion of requests, and honest product suggestions with respect to vehicle requirements. Mario Trevino, consistently demonstrates professionalism throughout the inspection and maintenance process. His unparalleled diligence, meticulous attention to detail, and technical skills with timely completion of tasks make him a valuable asset to the Infiniti Maintenance/Service team. His attention to detail, exemplifies his technical expertise in the care and passion for not only his job, but the vehicles he service. It is an honor driving from San Antonio to Austin Infiniti to experience customer service at its finest. THANK YOU! Dave Henricks & Mario Trevino for always going above and beyond. Thank you again.