CAG - Austin INFINITI

This was an efficient and timely service visit. The service agent, Latoya Valdez is always helpful and pleasant. She reminded me of benefits I had forgotten... about. The service completed as expected.

Love this dealership's service dept ...everyone is so nice and helpful. Called earlier in week to schedule service and talked with Dave Henricks...he wasn't... going to be there Saturday when i brought it in but left it with Latoya...she was waiting for me when i got there and was very courteous!

This is my second Infiniti through this dealership and I have nothing but great things to say about my experience. Tony Anthony was my sales agent and... made the entire experience a very painless and enjoyable event. From the personal contact without pressure, to the design overview and even when signing the paperwork with finance, I was treated with respect and felt very valued. The facility it clean, modern, and gets extra point for the cafe inside. I would certainly recommend this place to anyone in the market for an Infiniti.

I took my car to this dealership for service for the first time last week, the customer service I received was great! Nick was very helpful...Thank you!

Our buying experience was perfect! Constantine found the exact car we were looking for and made the process very easy! I would highly recommend him and... the dealership!

Took advantage of their "no appointment needed" service. Went in for my 35,000 mile service, had a nice iced coffee in their lounge and waited for my... car to be serviced. Excellent job!

The check engine light on my beloved Infiniti QX80 came on which forced me to “zip” in for a quick check up last week. I was fortunate enough to land under... the care of Bobby, one of the service providers, who efficiently reviewed my car’s situation to determine I needed two new catalytic converters, amoungst other things. Bobby was extremely honest, thorough, kind and helpful and quickly brought me to the conclusion that new car purchase might be a better alternative to the $6k bill in my future. Bobby referred me to his “best” sales guy and was he ever right... I was introduced to Danny. Danny quickly read my queues to figure out I was in the market to buy... I didn’t want the hassle of the car buying negotiations and that I was in a hurry. (Ha! Nightmare customer I am sure...) Danny kept pace with my requests... delivered the EXACT car I wanted... at the right price with the right interest rate. Danny and I spoke openly and transparently about what he could and could not do.. as well as what I could and could not do. We easily reached and agreement and had paperwork signed within 2 hours of me stopping by unannounced. Danny wanted to ensure that I received the car of my dreams... both in factory and after market regards so he intro me to Bailey! In walked a bright, kind, caring ray of sunshine who offered exactly what I hoped for to customize my new car... nothing more.. nothing less. Bailey didn’t push me... or pressure me... she was comfortable with selling only exactly what I needed and provided optimal support. She texted me from her personal phone pictures of what my wheels would look like so I could show my friends and family and promptly set up service to customize my car the way we agreed. When I dropped off my car for customization... naturally.. I was in a hurry... Bailey allowed me to correspond with her on her personal phone... met me out front with my loaner and all needed documentation and literally had me in and out in ten minutes. The Austin Infiniti team that served me last week was absolutely, undoubtedly the DREAM TEAM! I will buy every car from them and advocate this car buying experience to anyone in the market! Thank you Bobby, Danny and Bailey! You’ve got a customer for life!!!

the experience from the beginning is exceptional! all work needed is completely explained beforehand and every step to accommodate you is great! chris... hamm kept me posted on the service time and expected delivery time so that really helps when out in a "very" nice loaner vehicle!

Contacted my service rep, Monte Reger regarding a heating issue. Prompt, professional, courteous response from Monte. Repairs took place as requested.... Highly efficient process from initial contact, dropping off vehicle, jumping in a loaner vehicle, on my way. Returning of vehicle was just as efficient.

Latoya was excellent with her professionalism and service. She kept me informed with the process and there was not pressure to replace a tire that may... need replacement because of a nail puncture that can not be repaired. Also, she replaced my battery under my warranty which shows she was looking out for me as a customer. Overall, good experience! Also, love that my car was washed and cleaned on the inside!