Mercedes-Benz of Austin

Iselda was amazing with her continuing updates on my vehicle. Made my service call very easy

I recently purchased a Mercedes-Benz from Mike Bartz and R.K. Johnston. I couldn’t be happier with the entire experience. From the moment I walked in, Mike made me feel welcomed and completely taken care of. He was knowledgeable, professional, and genuinely enthusiastic about helping me find the perfect vehicle. What stood out the most was his incredible customer service. Mike went above and beyond to answer all my questions, explain every detail, and ensure I felt confident in my purchase. No pressure, no gimmicks, just honest advice and a smooth, stress-free process from start to finish. Thanks to Mike and R.K. Johnston, I’m now driving the car of my dreams, and the whole experience was nothing short of exceptional. If you’re in the market for a Mercedes-Benz E 350W, do yourself a favor and ask for Mike Bartz. You won’t be disappointed!

I'm following-up on a review I posted on 4/16/2025. I had the pleasure of speaking with Mr. Jesse Ruiz, (Service Mgr.)and I must say he went above and beyond to ensure I felt comfortable moving forward with my future service request. Mr. Ruiz took the time to understand my concerns and acknowledged why I was upset. He truly made it right, and I’m thankful for the way he handled the situation. Your effort to reach out and resolve the matter shows a level of care that I truly appreciate. Thank you again for making things right.

I had a great experience when I purchased my GLE 450 almost three years ago. Eddie explained everything clearly. He did not try to slip in any last-minute "up charges." He was kind, courteous, and prompt. He kept me informed every step of the way. He got my car back to me quickly and in excellent working order. I could not be happier with my experience. Thank you, Eddie and the service team!

Dealers Jax is very quick and kind, so I'm going to meet Jax again next time.

Great service! Kevin G. explained everything that would be happening, including the price and timeline. Beautiful waiting area with many amenities!

I wanted to personally thank Kattie Lowery for a truly exceptional service, I felt very well taken care of.

Had a stressful experience with Mercedes Benz Austin. First let me say everyone was so friendly when speaking to them on the phone I started talking to one of the sales managers about a GLE350 they had, that I wanted. The General Sales Manager asked him to work with me and said, they wanted my business. As I’m in Dallas, we struck a deal over the phone. I was always upfront that it would be around Feb 1st before I could actually come get the car. Even offered to pay part of the car to hold it Strangest part is they would never give me anything in writing. Their reasoning was “they didn’t want to be fodder for people using their quote to make deals elsewhere”. On Jan 31st I told them I was ready to come get the car the following morning. The sales manager said he wanted my business but raised the price $1800. Part was because he said my trade in depreciated in those 3 weeks … not sure where the other increase was because he wouldn’t tell me how he was getting to the new number. Seemed so bizarre. Saturday morning Feb 1st, I spoke the last time. Said I was ready for the car at the price we agreed. If not, I’d just get one comparable at the McKinney dealership here in the DFW area. Seemed like I had to chase him. He knew I wanted the car. Not sure, maybe he was calling my bluff I bought the new GLE a few hours later at the MB McKinney dealership Again, everyone in Austin was so nice on the phone, just a bizarre policy to not back their offer up in writing. I honestly felt it was unreasonable to expect me to drive over 200 miles to buy a car, without it. All of the MB dealers in the DFW area gave me written quotes. I’d love to talk to the GSM, JP, about their process of only verbal, nothing in writing. Question is how many remote customers are just walking away without saying this is the reason. It may be a good opportunity to rethink this. Maybe they really didn’t want my business. They clearly let this customer walk away, when I really wanted the car. Anyone else has had this same experience??

I’ve never leased a car before. Mercedes Benz of Austin made this a great experience. Adrian was extremely knowledgeable and efficient. I enjoyed the beautiful show room and all the people I met.

Fantastic A service in and out in in no time. They provide a video of the work completed..