Reviews
I always have a great experience with my service advisor,
I always have a great experience with my service advisor, Brian Smith, at Mercedes-Benz. His service is consistently exceptional, reliable, responsive, and truly top-notch. Brian is always professional, attentive, and goes above and beyond to make sure everything is taken care of. I have complete trust in him and wouldn’t take my car anywhere else. Highly recommend!
I always have a great experience with my service advisor,
I always have a great experience with my service advisor, Brian Smith, at Mercedes-Benz. His service is consistently exceptional, reliable, responsive, and truly top-notch. Brian is always professional, attentive, and goes above and beyond to make sure everything is taken care of. I have complete trust in him and wouldn’t take my car anywhere else. Highly recommend!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I always have a great experience with my service advisor,
I always have a great experience with my service advisor, Brian Smith, at Mercedes-Benz. His service is consistently exceptional, reliable, responsive, and truly top-notch. Brian is always professional, attentive, and goes above and beyond to make sure everything is taken care of. I have complete trust in him and wouldn’t take my car anywhere else. Highly recommend!
I always have a great experience with my service advisor,
I always have a great experience with my service advisor, Brian Smith, at Mercedes-Benz. His service is consistently exceptional, reliable, responsive, and truly top-notch. Brian is always professional, attentive, and goes above and beyond to make sure everything is taken care of. I have complete trust in him and wouldn’t take my car anywhere else. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Eddie Aguillar, Service Advisor at Mercedes Benz
Eddie Aguillar, Service Advisor at Mercedes Benz dealership, is courteous and explains in detail to his customer. I highly recommend his services
Eddie Aguillar, Service Advisor at Mercedes Benz
Eddie Aguillar, Service Advisor at Mercedes Benz dealership, is courteous and explains in detail to his customer. I highly recommend his services
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Al, thank you for sharing these kind words for Eddie! We appreciate your support and look forward to serving you again in the future. Happy cruising! :) - The Team at Mercedes-Benz of Austin
This is my second time meeting with Eddie Aguilar , he is
This is my second time meeting with Eddie Aguilar , he is very polite, efficient care. I was updated and given clear explanations for all the services provided.
This is my second time meeting with Eddie Aguilar , he is
This is my second time meeting with Eddie Aguilar , he is very polite, efficient care. I was updated and given clear explanations for all the services provided.
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- Buying process —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! We're thrilled to know that Eddie delivered a great experience. While we appreciate the kind words, our team works hard to deliver five-star experiences to each guest. If there is anything we could have done better during your visit, please let me know at Timothy.Shook@cagaustin.com. Thank you again and I hope to hear from you soon. - Timothy Shook, COO
WC Wright, Thank you for your patience and time with a
WC Wright, Thank you for your patience and time with a difficult person like me! This is my second vehicle I purchase with your help! I am Very Happy with the outcome and with my 1st Electric Vehicle which so far so good… I luv it! Can’t wait to see You WC in 2 years for the Next One!
WC Wright, Thank you for your patience and time with a
WC Wright, Thank you for your patience and time with a difficult person like me! This is my second vehicle I purchase with your help! I am Very Happy with the outcome and with my 1st Electric Vehicle which so far so good… I luv it! Can’t wait to see You WC in 2 years for the Next One!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to have helped you with your second vehicle purchase and that you’re loving your first electric car. We'll be sure to relay your kind sentiments to WC, and we look forward to seeing you again in a couple of years for your next one! :) - The Team at Mercedes-Benz of Austin
Great experience!
Great experience! They have patience and will listen to your ideas. The whole progress went smoothly.
Great experience!
Great experience! They have patience and will listen to your ideas. The whole progress went smoothly.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vera, thank you for the kind words! We’re so glad to hear your experience was smooth and that our team took the time to listen and support you throughout the process. We appreciate your feedback and hope to work with you again in the future! :) - The Team at Mercedes-Benz of Austin
Very unscrupulous dealer.
Very unscrupulous dealer. We had a deal on a vehicle and they were "overnighting the paperwork" and "holding the vehicle" because they wouldn't do an eSign and wire. Clearly they just wanted a bird in hand while they continued to market the car, which they sold to someone else, reneging on the deal they had made. No ethics and not expected from a "vaunted" Mercedes dealer. Beware if you think you are dealing with good business people with proper business ethics, no matter how nice the surroundings and entrapments feel.
Very unscrupulous dealer.
Very unscrupulous dealer. We had a deal on a vehicle and they were "overnighting the paperwork" and "holding the vehicle" because they wouldn't do an eSign and wire. Clearly they just wanted a bird in hand while they continued to market the car, which they sold to someone else, reneging on the deal they had made. No ethics and not expected from a "vaunted" Mercedes dealer. Beware if you think you are dealing with good business people with proper business ethics, no matter how nice the surroundings and entrapments feel.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sean, thank you for sharing your feedback. I wanted to personally apologize for any miscommunication during your experience. Your satisfaction is our top priority, and I’m glad we were able to discuss your concerns at length. I appreciate your understanding and hope that our conversation helped clarify things. Should you have any further questions or concerns, please don’t hesitate to contact me directly. Thank you again for your time. - TJ Nissen, Sales Manager
This experience with purchasing a vehicle was the
This experience with purchasing a vehicle was the smoothest transaction ever! Our.salesman Jay West was phenomenal. He wasn't pushy like most salesmen and he was honest with us. Our finance officer was very nice as well.
This experience with purchasing a vehicle was the
This experience with purchasing a vehicle was the smoothest transaction ever! Our.salesman Jay West was phenomenal. He wasn't pushy like most salesmen and he was honest with us. Our finance officer was very nice as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to hear your car-buying experience was such a smooth one! Jay is awesome and we are lucky to have him as part of our team. We’ll be sure to pass along your kind words to our finance team too. Thank you for choosing us! :) - The Team at Mercedes-Benz of Austin
Ally simpson help me and answers all my questions im
Ally simpson help me and answers all my questions im 'definitely buy a car from her soon super recommended
Ally simpson help me and answers all my questions im
Ally simpson help me and answers all my questions im 'definitely buy a car from her soon super recommended
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Moses, that's awesome to hear! We're so glad to know Ally delivered an experience worth bragging about. We can’t wait to help you find the perfect car when you're ready :) - The Team at Mercedes-Benz of Austin
I wouldn’t go anywhere else.
I wouldn’t go anywhere else. CJ and his team took great care of me. Thank you for all your assistance.
I wouldn’t go anywhere else.
I wouldn’t go anywhere else. CJ and his team took great care of me. Thank you for all your assistance.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ann, thank you for your kind words! We're so glad to hear that CJ and the team took great care of you. It's always our goal to provide exceptional service, and we're happy to know you had such a positive experience. If you need anything in the future, don't hesitate to reach out! :) - The Team at Mercedes-Benz of Austin