Reviews
Write a reviewSwitched the price after agreeing to a price that was
Switched the price after agreeing to a price that was higher than advertised price. Would not do business with them. A bunch of dishonest scammers.
Switched the price after agreeing to a price that was
Switched the price after agreeing to a price that was higher than advertised price. Would not do business with them. A bunch of dishonest scammers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Very limited info while signing info & paperwork.
Very limited info while signing info & paperwork. No discussion on costs of what they were promoting. Made everything seem like it was a gift but once you see the line item, you notice they charged you for every little detail. I went to test drive a vehicle and it had 14 psi in the tire. Once I decided to buy the vehicle I asked them to check out the tire. Was told it was just the tire stem. I took them at their word. Later that day when I got home, tire monitoring system alerted to low psi. They never looked at the tire, just aired it up and sent me on my way. It's been 20 years since I've been in the car buying business. I was strapped for time so didn't press any issues. I definitely didn't feel like they were doing their best. Only trying to get me to sign paperwork and push me out the door. Everyone's experience is different, but this was mine.
Very limited info while signing info & paperwork.
Very limited info while signing info & paperwork. No discussion on costs of what they were promoting. Made everything seem like it was a gift but once you see the line item, you notice they charged you for every little detail. I went to test drive a vehicle and it had 14 psi in the tire. Once I decided to buy the vehicle I asked them to check out the tire. Was told it was just the tire stem. I took them at their word. Later that day when I got home, tire monitoring system alerted to low psi. They never looked at the tire, just aired it up and sent me on my way. It's been 20 years since I've been in the car buying business. I was strapped for time so didn't press any issues. I definitely didn't feel like they were doing their best. Only trying to get me to sign paperwork and push me out the door. Everyone's experience is different, but this was mine.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (225) 298-8000 to discuss your concerns, as your satisfaction is of utmost importance to us.
The sales man Justin was great!
The sales man Justin was great! Zero hassles and did not try to sell us anything else. It’s was a great experience for us. The finance guy who also helped up was great! They were very professional and we love our truck!!
The sales man Justin was great!
The sales man Justin was great! Zero hassles and did not try to sell us anything else. It’s was a great experience for us. The finance guy who also helped up was great! They were very professional and we love our truck!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Best wishes, All Star Chevrolet
Classic bait and switch.
Found the car we've been looking for on Cars.com. Called the dealership and scheduled an appointment; was assured the car would be on the lot. Drove over an hour to get there... And no car! Sales person said it was given to a customer as a loaner. When I said that we had made an appointment, he said "the internet people don't know what we have or what we don't have. BUT we have other cars like it here." Of course the cars he had were older, had more miles, and were more expensive. Thanks, All Star for wasting my Saturday and spending two-hours stuck in Baton Rouge traffic trying to get home. We won't forget!
Classic bait and switch.
Found the car we've been looking for on Cars.com. Called the dealership and scheduled an appointment; was assured the car would be on the lot. Drove over an hour to get there... And no car! Sales person said it was given to a customer as a loaner. When I said that we had made an appointment, he said "the internet people don't know what we have or what we don't have. BUT we have other cars like it here." Of course the cars he had were older, had more miles, and were more expensive. Thanks, All Star for wasting my Saturday and spending two-hours stuck in Baton Rouge traffic trying to get home. We won't forget!
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, it is disappointing for us to hear that your experience was anything less than great. This review didn't come in to us referencing who you are with any identifiable information. Please reach out to us and provide the details so we can review your interactions with our staff in efforts to continue or improve our business practices. Thanks in advance, we hope to hear from you soon, and apologize for any short comings. All the best, All Star Customer Care reviews@allstarautomotive.com
Service writer, Jake, was friendly and service was quick.
Service writer, Jake, was friendly and service was quick. No complaints after the sale. Sales followed up to make sure I was satisfied with the service.
Service writer, Jake, was friendly and service was quick.
Service writer, Jake, was friendly and service was quick. No complaints after the sale. Sales followed up to make sure I was satisfied with the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great rating, Talbert. Here at All Star Chevrolet, we strive for a high level of customer satisfaction in all aspects of our dealership. Please don't hesitate to reach out if there's anything more we can do.
Pitiful mechanic
Paid 876.75 for work on my truck that wasn't done. Was told to bring it back. Why would I pay again for something they were suppose to fix in the first place? Milking it. Steven Wright service manager doesn't know what he's doing. Collins worse mechanic.
Pitiful mechanic
Paid 876.75 for work on my truck that wasn't done. Was told to bring it back. Why would I pay again for something they were suppose to fix in the first place? Milking it. Steven Wright service manager doesn't know what he's doing. Collins worse mechanic.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Clifton, We appreciate you taking the time to share your feedback and would like the opportunity to speak with you about the work performed on your truck and your interaction with our staff. When you have a moment, please email us your preferred contact information so we can discuss this further. Best, Customer Relations Manager reviews@allstarautomotive.com
Purchased a 2023 Tahoe with assistance from Lacie.
Purchased a 2023 Tahoe with assistance from Lacie. She could not have been more professional. Zero pressure in the sale as all was done online prior to visiting dealership. John in finance was great as well; no pressure.
Purchased a 2023 Tahoe with assistance from Lacie.
Purchased a 2023 Tahoe with assistance from Lacie. She could not have been more professional. Zero pressure in the sale as all was done online prior to visiting dealership. John in finance was great as well; no pressure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Talbert, Congratulations on your new purchase of your 2023 Tahoe. We are happy to learn that our Sales team provided and enjoyable experience and made it stress-free as possible for you during your visit to All Star Chevrolet. Thank you for your wonderful review and rest assured, we are here if you need any further assistance.
Quick and Efficient
Needed a chip installed in my truck. Michelle and Ryan got my chip ordered quickly and fit me in for an install. Everything was quick and efficient. I’m definitely happy with my experience.
Quick and Efficient
Needed a chip installed in my truck. Michelle and Ryan got my chip ordered quickly and fit me in for an install. Everything was quick and efficient. I’m definitely happy with my experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello. All Star Chevrolet is thrilled to learn about your efficient 5-Star experience with our Service Department. Thank you for taking the time to leave us this review, we truly appreciate your support. Have a great day!
Needed a chip installed in my truck.
Needed a chip installed in my truck. Michelle and Ryan got my chip ordered quickly and fit me in for an install. Everything was quick and efficient. I’m definitely happy with my experience.
Needed a chip installed in my truck.
Needed a chip installed in my truck. Michelle and Ryan got my chip ordered quickly and fit me in for an install. Everything was quick and efficient. I’m definitely happy with my experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to write such a great review. Our Service Department at All Star Chevrolet will make sure you always get treated to quality automotive care every time you visit.
The shop took 3 hours to chabge and put on new tires way
The shop took 3 hours to chabge and put on new tires way to long i think but other then that my time there was okay
The shop took 3 hours to chabge and put on new tires way
The shop took 3 hours to chabge and put on new tires way to long i think but other then that my time there was okay
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for sharing your feedback regarding your visit with our Service Team here at All Star Chevrolet. We take your feedback seriously and truly value you as a customer. Have a wonderful rest of your day.
