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Great service and the customer service was EXCELLENT! Got a great deal and would go back and recommend friends and family!
My husband and I always have our vehicles serviced at Gary Smith Ford. Staff is professional and knowledgeable. Always polite when I pull in and keep...s me informed during the visit. Highly recommend
The service department is by far the worst I've ever dealt with. The service manager is completely incompetent. I had my new F150 Lariat in there 7 ti...mes in the past 6 months and never were able to fixed anything. The breaks were grinding shortly after purchasing it and the service advisor told me they are organic and is normal on the F150. When I went in 3 weeks ago, I was greeted by the service advisor by saying "I cost him a lot of money with my negative survey". This is how they greet a customer? I was there because several electrical features were no longer working. After spending close to 3 hours there I was told it was due to a bad module that they'd have to order. The following week I was called and told the part was in. I made an apt for the following Friday. Upon my arrival, I asked by another service advisor if I had an appointment because I didn't have one listed. I had to wait till the guy I had been dealing with came back to the desk. He asked what I was there for again and I advised the module. I sat in the waiting area for 2.5 hours and he came out and said they ordered the wrong part. I actually question if they even ordered the part,being as the service advisor apparently never actually scheduled the appointment. The advisor said the correct part would be ordered and should take a day or two and he'd call when he came in. It's been over a week and I never received call. I tried to contact the service manager and never received a response. I then called their corporate office and they contacted the service manager (Jeff). He lied about several things, which don't surprise me but then advised they wouldn't service my new vehicle. Apparently, they never even ordered the module. I'm glad I found this all out now as my wife has been dealing with one of their sale reps looking at a Ford SUV. I advised their GM today that she will not be purchasing one from this dealership when their service department is this horrible. Prior to ever even taking my truck here my neighbor advised me against taking it there. He said he had an alternator replaced there once and two months later it died in Panama City. He told me when they looked at it they found it wasn't replaced with Ford parts, which he had paid for. I figured I'd give it a chance since they are the closest dealership but I should have listened.
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