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I called to discuss used cars, and I was told a certain individual would call me; however, I never received a call. So, I’m not sure if they are good to... purchase from or not. For now I guess I’m forced to say no.
Purchased a truck for 28k, Was unhappy with the performance of the engine after a few days. Called my sales person, asked for help to return it for a... more expensive truck. My phone calls and texts were ignored.
Great service and the customer service was EXCELLENT! Got a great deal and would go back and recommend friends and family!
This dealership is fraudulant. I purchased a new ford explorer under the express guarentee that it would tow 5000 lbs. 9 months later I found out it... could only tow 3000 lbs. I sent the salesman Bryan back twice to talk to the service to ensure it could tow that. I even allowed them to put several hundred dollars of towing equipment on. When I found out I have attempted to call them, call the owner/gm, email the owner/gm, call them again and again. I have had NO RESPONSE.
My husband and I always have our vehicles serviced at Gary Smith Ford. Staff is professional and knowledgeable. Always polite when I pull in and keeps... me informed during the visit. Highly recommend
The service department is by far the worst I've ever dealt with. The service manager is completely incompetent. I had my new F150 Lariat in there 7 times... in the past 6 months and never were able to fixed anything. The breaks were grinding shortly after purchasing it and the service advisor told me they are organic and is normal on the F150. When I went in 3 weeks ago, I was greeted by the service advisor by saying "I cost him a lot of money with my negative survey". This is how they greet a customer? I was there because several electrical features were no longer working. After spending close to 3 hours there I was told it was due to a bad module that they'd have to order. The following week I was called and told the part was in. I made an apt for the following Friday. Upon my arrival, I asked by another service advisor if I had an appointment because I didn't have one listed. I had to wait till the guy I had been dealing with came back to the desk. He asked what I was there for again and I advised the module. I sat in the waiting area for 2.5 hours and he came out and said they ordered the wrong part. I actually question if they even ordered the part,being as the service advisor apparently never actually scheduled the appointment. The advisor said the correct part would be ordered and should take a day or two and he'd call when he came in. It's been over a week and I never received call. I tried to contact the service manager and never received a response. I then called their corporate office and they contacted the service manager (Jeff). He lied about several things, which don't surprise me but then advised they wouldn't service my new vehicle. Apparently, they never even ordered the module. I'm glad I found this all out now as my wife has been dealing with one of their sale reps looking at a Ford SUV. I advised their GM today that she will not be purchasing one from this dealership when their service department is this horrible. Prior to ever even taking my truck here my neighbor advised me against taking it there. He said he had an alternator replaced there once and two months later it died in Panama City. He told me when they looked at it they found it wasn't replaced with Ford parts, which he had paid for. I figured I'd give it a chance since they are the closest dealership but I should have listened.
Rear defrost broke at 49K miles, they wont even entertain fixing it under warranty. The warranty expired at 48K miles...
My car shopping experience was less then great until I went to Gary Smith Ford and met Steve Alford a salesman that really listened to what I needed and... he showed me the perfect car. He explained everything to me about the car and all of it's safety features. It was a really enjoyable car buying experience. Thank you steve, I will be back!
I just want say that John Knight, John Basting and Steve Alford were very professional and handled the car buying experience perfectly, i was very impressed... and will certainly be back to purchase again. I will also let family and friends know. Five star experience
No appreciate for customer loyalty, referrals, or military members.